HVAC reviews in Glendale, Arizona

Andrews is Very professional… Reliable and Accurate.. Highly recommend them. They gave me tips on how to use my Ac in the summer.

Requested backfluid adjustment and they sent out 6 guys and charged me per hour for each one. Absolute scam

Absolutely disgusting experience got told i’m being charged 145 per hour and they have someone come in for less than a hour and i got charged 1.2k from my credit card this company is a scam and is run by criminals police have said they are looking into them now.

Replaced my water heater tech was very professional

Andrew's was so helpful. They responded right away to my problem. The tech. Nathan was professional and explained what the problem was. My hot water is working again. Their prices were also reasonable. Fortunately it was not major this time.

Had my ac replaced by andrews refrigeration, technicians are knowledgeable and had my new unit installed and running in a few hours. Referred them to my family and had their old unit swapped out for new energy-efficient ac units.

First they ask you for your bank card and then they put numbers that have no relation to reality and this is a failed business, it’s really big scammer DO NOT GIVE THOSE SCAMMERS YOU VISA this business they will charge you more hours and more things they never do it

We’ve used Andrews Refrigeration for the last 15 yrs. They are an honest and reliable company. Technicians are always friendly, they fix the problem and leave, don’t try to sell you the gimmicks. Definitely recommend.

Rudy was very professional, friendly, and informative. He gave us HVAC advice & tips that would help our A/C unit to keep it working properly. I recommend Andrews for your HVAC needs.

Had one of their drivers put me into a center median on my motorcycle, damage to both bags of my customized Road Glide, when I called and confronted them they told me that I was screwed because I couldn’t prove fault with no witnesses. Now I’m out over a grand in repairs. Their driver decided to flip me off after he decided to just roll right by me. Real stand up company there.

Andrews has a poor service and accounting practices. We frequently have had to replace low quality parts they have brought in and consistently have problems with their accounting department. After speaking with the VP of the company nothing has changed. I highly recommend you look elsewhere for service.

What a pleasant company to work with.
Very professional staff members with dispatch, quick response to my call.
True n Honest Company!!
You Can’t Go Wrong with calling Andrews!!

HIGHLY RECOMMEND
I’m a customer for Life

I’m highly satisfied with Andrew’s Refrigeration, they were very punctual. They came out to fix my A/C and even gave me tips on how to upkeep my system. I would recommend them to anyone and will definitely be using their services in the future.

I love Andrews! me and my family have used their services from HVAC to plumbing. Always very professional and knowledgeable. If you want the job done right the first time call Andrews!

I can't stand this place. Can you guys not afford to build a parking lot for your company vehicles? Or clear out all the junk you have in your lot to be able to park your vehicles? Because it's quite annoying when I try to come to pick up a load from a business around here and your vans are always blocking the entrances or expect me to move my vehicle so the can "get out" when I'm working myself.

We had a leak and the location was not obvious but there was water under the floor. We called and Ethan came out quickly after hours on a holiday weekend and diagnosed the problem and made the repair. He responded right away and did a professional repair. He explained the issue to us and we appreciate his sense of urgency and professional workmanship. Would definitely recommend!

I see why electrical is not listed as one of their specialties. I scheduled someone to install 2 j-boxes in my shower ceiling, making sure they knew I needed them to bring the j-boxes. I was told they always have them on their trucks. James (not a licensed electrician) came out and said he does mainly commercial work and did not have the j-boxes and left for Home Depot. I was charged for the time he was gone. Joe came out to straighten it, which he did, and then later apparently forgot that he did it. I have photos to prove it was crooked. While straightening the box, Joe proceeded to tell me and my son about how he hates to say anything bad about his coworkers but James has had numerous complaints and they’ve had to go back and redo several of his jobs. He said he would definitely be reprimanded. Adam, who I assume is a manager, initially called me and said he would make it right and I would receive a partial refund. After a few weeks with no response and no refund, I called today and was told by Adam that there was nothing wrong with the j-box initially and Joe denied ever straightening it. Adam also felt that I should be charged for the time he went to Home Depot. I was charged $77.50 material cost for the trip, two $1.25 j-boxes, two &1.25 cover plates and approximately 1’ of wire. Adam said most of the charge was their mark-up price for the 1’ of wire. Wow… disrespect, unprofessionalism, short-term memory loss, and unethical.

I greatly appreciate all the work that Andrews Electric did. We were selling our home and needed a brand new electric panel, GFCI outlets and had a faulty outlet out back. Andrews Electric did an amazing job with getting everything completed for us in a timely manner. They were very communicative and efficient and price was very reasonable for all the work needing done. I would especially like our to shout out Randy, CJ, and John. I would recommend Andrews Electric to anyone needing work done!

Update: Changed from 1 star to 3. The original rep, John, came back out and did the repairs at no cost to me after finding out how the office handled my situation, which I appreciated, but still don't plan to use the company again.

Original post: Rep John came out and provided a quote for a few things including air conditioner repair. He was on time, very friendly and professional. I accepted the air conditioner quote and he told me someone would be in contact with me that afternoon (Fri June 25). Didn't hear from anyone by Mon June 28, so I called. They told me that someone should be out to me Tuesday or Wednesday. By Wednesday afternoon, I hadn't seen anyone, so I called to check. That rep said she had no record of the Tues/Wed promise or even that I called on Monday, and that someone would be out by July 5. That was not acceptable for two reasons: it isn't what I was promised and I will have family in town all weekend, so I don't want to sit around waiting for arrival and repairs. Due to this, she said she would put a note in to have someone out ASAP. It's Friday, July 2. Nobody has arrived. I called again. I was told that I was scheduled for July 5, that nobody would be out before then, and that she wasn't even sure why they had me on the schedule because they aren't accepting new customers. I get that everywhere is busy right now, but this place needs to get it together. Awful first experience and customer service in general. I cancelled my a/c order and won't contact them for anything else.

I called this company to fix my 3 AC units, one is completely death, the other two are running but not holding a setting temperature. The technician came and ran up and down few times from the rooftop where all the AC units are located. All total he spend maximum 45 minutes at my job site and charged me $765 plus some changes. He reported, one system need a new compressor, the other two he already fixed. He then suggested that I should buy a brand new AC system for the one with bad compressor... I told him give me a quote so I can think about it. Before he go, I looked at the thermostat and the temperature now is reading much higher. I question him, the answer was "gives it few hours before it would goes down to a setting temperature" I believed him. But after few hours my thermostat is still reading much higher than before. I called the office, after multiple called and transferred, finally I got to talked this service manager name John. He is nothing but "errogant" he told me that I have to replace the other AC unit for the one unit in question to work. I tried to explain to him that is not a problem, because there are multiple AC units at my place and they all work properly while this unit is down. He won't take my reasoning...and he boast about his 25 years experience. We argued back and for, multiple times, the last time he again boast about his 25 years experience and talked down to me. He dare to asked me, "what do I know about AC?" I told him I don't have experience but I do know some...so he told me "how come you don't fix the problem, and instead calling us!" He also acused me wanting free service! All I was asking is Andrews Refrigeration is come out and fix the problem that ít technician claimed he fixed while it is still broken! If not, he made it worse than before! I don't want any free service from any one, all I want is a fair, ethical business, I want to get what I paid for! But this errogant baster won't come out fix what ít incompetent technician unfinish job!

Update: On Oct 19th 2023, Mr. Andrew Refrigeration has decided to credit my account for the full balance of $765.35. Thank you very much for doing that.

Technician came out and was here for less than 30 minutes he applied a couple strips of tape and left . I get a bill a couple weeks later for over $200. I asked for clarification never received a response. I had to call in and spoke to Sierra she was very rude in my opinion and condescending. I was never told about any $100 trip charge or anything else at the time of booking the service. The tech claims he was trying to reach me and He called once and I was home all day. Sierra was very dismissive, no empathy, very poor customer service. She Interrupted and rushed me off the phone. She even told me the president would tell me the same thing she told me. I said great so have them call me then. She is rude! Her tone was very dismissive and condescending.on my bill it showed notes the tech called ahead by 30 minutes. I checked my call log the tech called at 1201 pm. I spoke to Dispatch at 1225 pm and the tech had not yet arrived. I was billed all labor no parts or anything were replaced. Sierra lied and said my bill does not say anything about tape. I found the invoice it does say the tech used some tape and left. According to Sierra I was billed from about 1145 am until after 1pm but the tech didn't even arrive until after 1225 I spoke to Dispatch at that time and the tech was not here yet