HVAC reviews in Glendale, Arizona

In February my elderly dad's thermostat shorted out and he needed the fuse replaced on his other AC unit and a Google Nest thermostat installed. Because of my work schedule I was not able to get there and do it myself. First, they charged an hour for drive time which I guess they round up to an hour so it is what it is. My problem is they charged my dad for two hours of work to replace a fuse and install the thermostat which for a professional should have taken no more than 30 minutes (being generous), I installed the same model in my apartment. Maybe it would be understandable if the service person took the time to explain how to work the Nest or maybe set it up on my dad's phone but nothing other than the installation. If their rates were decent I wouldn't be complaining but you would think for the price you would get better service. I tried calling and talking to the office manager to no avail, he was unprofessional making every excuse imaginable. It's very sad how a business would take advantage of an elderly person during these extremely tough times. My only option now is to go through the Better Business Bureau.

**Andrews Plumbing**

We wanted to protect our first-floor condo from building plumbing backups, so asked for a plumbing work order for 3x check valves on our bathroom sinks. The Andrews technician gathered the parts, worked an issue with one "problem" sink design, and completed the work without delay. We received a good value for this rather medium-large investment and home improvement.

I do not understand why you would send a technician to my business in Peoria to drive from Mesa? Then charge me for the drive?Isn't it more efficient to have a technician come out that's closer? This was a simple leak that any tech could have been dispatched for. Please do better!!!

Garbage company with awful workers. Worst experience with any company ever. I would not trust this trash in my home ever!!

I highly discourage you guys from using this company as I had very bad experience with them. I called them to come out due to a plumbing issue, was told to put a credit card on file and it would be an hourly of $99 I did put the credit card on file and I called them the second day to be scheduled that didn’t happen until 4 days had passed. A technician came out and start to feed camera and then told me the he had to wait for his boss to come out since he didn’t know. After everything was done and they didn’t provided me with information I was looking for. An hour had passed come to find out I was going to be charged $400.00 for the service. The were also going to email me an estimate but the never did.

They were working on our neighbors business and proceeded to set up their cranes and trucks in our parking lot, blocking our customers and store vehicles without asking. We asked them multiple times to move some of their vehicles so our store could operate, but instead their crew gave us a bunch of attitude until we had remind them they were on our private property with out permission or even asking. Begrudgingly they moved, but continued to act rude and unprofessionally the rest of the day. After leaving piles of trash in our parking lot, we had to ask them multiple times to pick up after themselves. After removing their trash we found screws and nails left over from their work in our parking lot. In short they took over our parking lot with out asking, when we asked to have some of our space back we got attitude and delays, then they left a huge mess for us to clean up after them, including nails our customer would drive over. If they are willing to risk our customers safety by leaving nails in a parking lot I doubt they care are about your safety too.

They came and did work that charge was beyond belief. Smell in bathroom was bad. First time out was a two hour charge. Smell did not leave. They came back out and charged 9.5 hrs. They did smoke test and two toilet rings. The two toilet rings was 50 dollars! So a smoke test and two rings approached 800.00! So i believe they took advantage of my girlfriends kindness. To say a total of almost 1000 dollars for a smoke test and replace 2 toilet wax rings is beyond fair. Sad fact

Would like to add further insight. There customer service has matched their job quality. For them to provide an itemized receipt showing line by line exactly hours and service provided has been an up hill battle. About the only thing they have requested, outside of money is this review be deleted. Just sounds wierd to me. Please whoever does read this review ask why all the negative reviews have very similar ideas in them. Have a nice day.

We were quoted $148 per hour for weekend work and agreed to this price. The contractor worked for 1 hour and 20 minutes, but billed us for 2 hours and 30 minutes. The itemized bill also included 1 hour and 10 minutes of drive time and fuel charges. We are willing to pay for these additional costs if they were disclosed upfront, but we believe that the contractor's actions were unethical. We urge others to always ask for itemized billing so that they can avoid being taken advantage of.

Ethan at Andrew’s is amazing! Knowledgeable, trustworthy, kind and incredibly responsive! We have had nothing but excellent service from him and Andrew’s.

I was on the I-17 going North bound to YorkShire drive today 25OCT2024 at around 6:30pm and a Andrew's worker pulled up behind me flashing his lights, honking and yelling at me. I thought maybe my trunk was open? No, he yelled at me that I was going 40 mph on a 65 mph zone. Well I was on the far right lane where cars were merging and getting off so I could not go faster. Very rude and unsafe driver. He got off I believe on Bell rd and was still yelling at me from his vehicle

I have a Penair pressurized water tank that’s been leaking from the top. I contacted Andrew’s Refrigeration per manufacturer’s recommendation to see if it can be repaired. A technician came and entered my building with his phone in his hand and didn’t introduce himself. I walked him over to the tank and he said I don’t think it can be repaired but let me check with my boss to make sure. After clarifying with the boss, a minute later said it can’t be repaired, then I asked him how much it will be to replace it? He goes outside to his truck and comes back an hour later asking me for email to send the estimate, and he asked me how would I like to pay $290 and I asked him for what, he said for today’s service and I asked him what service, you didn’t do anything ,you just looked at the tank which took few minutes and went in your truck for an hour. After all this I told him I don’t need your estimate and told him to leave my building.
If anyone likes to be scammed and ripped off, call Andrews Refrigeration, they will take care of you.

They are very reliable and professional. They installed my master bath room faucets ! I’m very happy with their work
I would always call Andrew’s for all my future plumbing needs!

So I read the reviews and apparently my experience today was no different than most people with this company in the road.

I was at Northern Ave near the 101. The next light where the car wash is to be exact. The driver of the vehicle flashed his lights and laid on the horn for someone delaying a split second. If you’re going to be a jerk, don’t be one in your company vehicle with the name, number, and contact information plastered on it. Bad marketing approach…🙄

I am happy with the work we received and they worked with me on another issue that came up, and when we were in a real jam with the walk-in heating up and we have 100+ pizza doughs in there -and the heat makes them rise, they were on their way and worked until it was figured out. Good people and the Tech was sharp too. Jet's Pizza-Peoria recommends Andrew's for the work and integrity.

Seems like aggressive is a recurring theme with some of the crews. I was driving south on the 202 just before the casino exit on 5/20/2025 @ ~17:08 traveling in the far right lane. I noticed a work van behind me coming up fast as i began to pass a small car in front of me. The van then moved to the off ramp, and I had assumed that must have been their exit. As I completed my passing, I merged back to the far right lane from the middle lane and was abruptly cut off by the work van, vehicle #117, whose driver had decide to pass traffic on the right, from the off ramp. Luckily, I saw the vehicle in time and swerved to avoid a collision. Must have been in a rush to get to the next job, I guess.

Our house sewer was overflowing we called them late at night because the other company we normally use wasn't available until afternoon the next day. They showed up within 2 hours during Superbowl weekend, and took care of our issues. I highly recommend them.

Scammers, had a plumbing issue an awhile back and the plumber said he couldn’t snake the line. I asked “okay what’s the next step to do” he said we needed to run a camera. So I paid the $500-$600 for the camera and the plumber comes back and said there’s too much water in the pipe for the camera to see anything… I thought these guys are licensed plumbers… aren’t they supposed to be familiar with their equipment? The plumber knew there is water in the line from the very beginning…. if he knew that why would they recommend a camera that would do absolutely nothing and charge the customer. Needless to say, there are real plumbers out here that wipe the floor with these guys. Don’t do business with this company if you value your money. They also wanted me to delete my review before they came out again… bad company they should be ashamed of themselves.

I recently had an HVAC emergency that led me to need a new unit installed in my home. I had several companies in the valley come out and gather information to compile quotes for a 5-ton gas split. Shane came out and was detailed and checked things that the other companies didn't. It was refreshing to have someone explain the whole process and care that there would be no issues with the install, products, or the safety of my home and their personnel. Great job, Shane and all of Andrews. I feel better knowing you care about your customers and service quality. You were detailed, honest, and your integrity puts you above the rest. Keep up the great work, and thank you so much.

I was cut off twice this morning by one of their vans(#101) that was driving extremely aggressive down Oracle Rd. The one time the driver would have hit me if I hadn’t of slammed on my brakes. Then when I honked he proceeded to flip me off. This was so bad that I’m going to report it to law enforcement. I’ve used this company in the past but will never use them again.

Had my heating unit go out. When other companies wanted to charge me an after hours fee for the weekend plus over time. They were able to come out and repair my heating unit and got the unit up and running same day with out all the crazy extra frees everyone else charges! Great experience. My tech that was sent out to my home was Isreal and was extremely friendly and knowledgeable of my unit. Will definitely recommend to family and friends.

Top notch company. The professionalism and dedication to excellance is 5 star. Looking forward to continuous partnership with Andrews and each of their trades.