Appliance Repair reviews in Phoenix, Arizona

The service was not great, two tech came but they diagnosed wrongly. Took about a month to get the parts and get the repair service. Unfortunately,
The refrigerator was not fixed. I call Sears service and I was told that I need to make a new claim and pay to the tech again for another diagnosis.
The Sears company did not honor the repair warranty that was made by their technicians. I was told to wait 48 hours to see if their repair fixed the problem. It had passed 6 days since the technician showed to fix my refrigerator and this one still with the same problem.
Sear has the name only not the service they used to have.

Gerry was very professional and knew how to fix my appliance. I was so glad to get it back working. Thank you!

The gentleman who came out to fix the washer was exceptional. He communicated often explained what the problem was and recognized that I did not have to spend $400 to have it repaired very very fair and honorable.

Angel was Fantastic. She called ahead to give me a time frame of when she would be arriving and text me when she was here. She was very professional and serviced my washer in a timely manner. Great job Angel!! Thank you!!!

If Sears had an issue with Choice Warranty, referred me back to Choice , should've said so over the phone thru the multitude of conversations I endured, hours of waiting on no show techs, round and round with electronic voice prompts and transfers. Add this fiasco to last time's TWO MONTH WAIT via Sears to replace my ice maker and you get 2 stars, generously. The tech sent this time I would hope returns when this next appt set (³rd time) vs the 1st tech who was going to have to use you tube for replacing a freezer light.

Appointment was for 8-12, at 4:30 I got a "receipt" that I had declined the service. They never showed and someone got lazy and submitted it as "complete". Called and they said they couldn't do anything because I was part of home warranty. I would have to submit another claim and wait again for an appointment. Its 115 here in Phoenix and this is unacceptable.

Bill was very friendly, professional, thorough, clean, prompt, and made-up for a delivery snafu

Eric and his colleague were very professional and apologetic as they could not work on my unit. My home warranty company Choice Warranty failed to communicate that my unit was on a very high roof needing a 32ft ladder despite being the very first thing highlighted on my description.

The rep you sent, Bill, seemed to be knowledgeable enough.
I’m unclear why your company would send a different tech than the one who had made a game plan and allow that tech to complete the job they started. (Psychologically that is mentally beneficial for a person to complete what they started.)
So the new tech didn’t what the original tech had planned and now we have to adjust to the new plan. It worked out because your company can’t complete the kid. A Certified Bosch rep needs to come to do the job.
Y’all should try to get on the same page.

Extremely disappointed in the "no" service the technician (Kori) claimed to have provided. Falsifying we did not answer a confirmed call so he cancelled the appointment. Irritating even after the appointment was confirmed multiple times via text. Then Kori claims (on receipt ) to have uploaded photos that were never even taken.

Kori- if you don't like your job; find a different career. Your negligence affects a lot of customers who depend on service.

Sears- Kori immediately needs ethical training.

This Guy was great. Fixed everything and was a treat to talk to. Send him if I need another repair later. 5 all the way. I just checked my refrigerator after about 5 hrs. It is still not getting cold. It is not fixed again for the 3rd time. Please send someone back here Thrusday 28th of February.thanks

Your technician never showed up. He was supposed to come on Wednesday. I received a text that it was rescheduled Thursday and Noone came. Your company gets zero stars. Ii would appreciate if you would not pickup any more jobs for me that my warranty company puts out there.

Never again. The tech great. Communication - or lack there of - horrible. No show for the service appointment and had to wait another 4 days. No wonder Sears is bankrupt. No options to speak to a human and get some basic clarity on the service order. All thru a VRU that lacks options for what is actually the issue. All in all, a terrible experience.

Victor was the only person that cuould fix my problem, he was the last of 8 people that came to our home fix our washer. I would say that most the the other 7 were like the keystone cops they went in circles, 1st misdiagnosed the problem,then one of them took one of the parts that came to our house back to hisbusiness and ordered a new part, 2 days later thepart was returned to me because someone did not take the first shipping label off the box before sending it back to yoursupplier.there where many parts sent to my house that were never used to fix our washer.the only part that was needed to fix the washer was switch actuator for the lid which was never recieved because whoever filled the order shipped a belt instead of the switch, but they did put the correct paper work for a switch in the shipping envelope. I suppose this might be record for your company because this small repair took a total of 45 days. thanks for the speedy service. thank you for putting My wife through hell taking our laundry to the laundry mat evry few days .But as I said at the start Victor was the one that did the job right. Robert Sterne.

I had the worst experience ever. I took the day off work to make sure I was home when the technician showed up. I kept checking the status since the time kept changing. Then I got an email with my receipt stating that the technician claimed I refused the service. This is ridiculous. I literally started crying. I have cameras in front of my house and no one ever came. I am still stuck with no AC and missed a day of work for absolutely no reason. On top of that, I received an email saying to rate my technician Kory. I am in disbelief.

Very professional and informative. Unfortunately couldn’t get parts for that great old Sears washer

Gerry provided great service and was very communicative.

He was pleasant- very professional and thorough- cleaned up after himself which most technicians are not too good about-was concerned about using towels to keep leaking water mopped up. Jacob can come back any time.

My technician took the time to explain everything even. How should I keep the washer and dryer in better condition?

I waited 11/2 months to get it fixed. 2 tech before 3 tech was able to fix it. I finally got the microwave fixed. This tech came out and ended having to order part. When he returned he was able to fix it.5 stars to him

Jose that did the repair was excellent.. Waiting almost 4weeks for the repair was unacceptable. The repair was rescheduled multiple times by Sear’s, I had to schedule the days off to be available between 8am to 5 pm. Which affected my paycheck. And I live in Arizona and it’s July, so I needed a frigerator that works. And I never got an apology or explanation from Sears.