HVAC reviews in Phoenix, Arizona

I have had better experiences with George Brazil. The service man was constantly trying to upsell everything. He walked in the door and told my son we needed a New AC unit and we had just paid $7000 for a repair less than four months ago.. He then wanted to replace a part for $450.00 they quickly turned into 500. I told him to replace the part but more than once I told him to leave me the old part. He didn’t do it. He took it with him.. But not until after trying to talk my son into blowing out the ducts. I feel scammed and I don’t think I’m going to let down back in my house ever again

George Brazil's Technician are always super polite, respectful, well mannered, but mainly, helpful, very knowledgeable and precise within their field. We do not pay for our yearly A/C Maintenance, as after we installed 2 brand new units in 2 of our homes, they extended a 10 year free maintenance service contract, that covers parts, labor and 24 A/C filters yearly, per house. George Brazil has serviced our homes for nearly 20 years, although prior to our current contracts, their prices were always very reasonable, and the excellent service from their technicians has only gotten better each time. Without a doubt, we absolutely highly recommend George Brazil.

Jarrod, did an excellent job of the HVAC system service. He fully explained in detail all of the items checked and repaired. George Brazil always do a good job but, Jarrod did the most comprehensive service we have had from a George Brazil technician. Thank you.

The team at George Brazil provided a fantastic experience! The process was seamless and very thorough. The team, especially technicians Andrew, Maurice, and Aaron, did an outstanding job assessing my problems, recommending solutions, and installing a new AC unit. They were professional, efficient, and knowledgeable about their work. They explained everything clearly and answered all questions patiently. They kept the work area extremely tidy - in fact I felt they treated this job as if it were there own - true ownership of their work! Thanks to their hard work, the new A/C unit functions perfectly. I highly recommend George Brazil and this excellent team lead by Andrew and I highly recommend them and will definitely use them for any other needs I have. Reputation, top-notch service and great customer service are everything - this is one Company that demonstrates them all!

BELOW ACCEPTABLE COMMUNICATION

George Brazil performed minor repairs and maintenance on an AC system at a rental property I manage.

The technician, Mike, came out to the property and thoroughly documented the system’s condition and needs. He had the necessary parts on his truck and there was no indication that anything needed to be ordered, so the expectation was that the work would be completed the same day. Instead, he sent a quote for approval after leaving the property, which required scheduling a second appointment to complete the work. This became complicated due to the tenant’s availability.

This is where things began to go downhill. Mike stated that once the quote was approved, the office would call to reschedule—consistent with the message shown on their online system. Two days passed with no contact from the company.

I called multiple times and only reached voicemail. Eventually, I submitted a new inspection request online and quickly received a call to schedule it. However, I was transferred to another department because the first person couldn’t book the follow-up. I was then told that the follow-up had already been scheduled for the same time the following week—a time that didn’t work for the tenant—so it had to be changed.

Mike came out the following Thursday and began the maintenance, but left before completing the work, citing an incoming storm and saying, “I don’t have windshield wipers on the van and need to get back before the weather gets bad.” He assured me that he would have the office contact me to reschedule and finish the job.

No one ever reached out to reschedule, but the next day (Friday), I received an invoice for the completed work. I assumed this was a system error since the work was not finished.

The following Monday, I received calls from their billing department attempting to collect payment for the incomplete job. I explained the situation and spent over an hour that day trying to get the appointment rescheduled (eventually set for the following Friday).

Later that day, I received a personal text from Mike saying that the work had been completed and that he could send photos of the repairs—though not all of them were documented. After speaking with both Mike and the tenant, I learned that he had returned on Friday to complete the work without notifying either of us. The tenant was surprised by his unannounced visit.

At this point, I have no verified way to confirm whether the work was completed properly, and I have lost all confidence in the company’s ability to communicate, schedule, and complete work as quoted.

George Brazil has always provide great service and competitive pricing for all of our HVAC and plumbing needs. Their personnel are engaging, intelligent and demonstrate a high quality of work. We are long term customers and will remain so

Bryan Ellul did an excellent job. Bryan is exceptionally personable and I appreciate the communication we shared about God and our families. I feel he was very sincere and a good person and a knowledgable ac technician. He definitely knew the lingo and function of the trane unit and explained it well to me. Even though he is from Chicago he did a great job. (JK cuz Im a Packer, Brewer fan😂) Thanks Bryan for taking such great care of us. We needed a new capacitor and we are glad he could install it immediately. We have been customers for over a decade and have had no trouble with our fabulous Trane AC unit through all the long summers with 110 degree average day weather. Our house remained cool as a cucumber. Thanks Bryan and thanks George Brazil for taking care of us. We appreciate it.

Excellent service. Frank our technician was very knowledgeable and explained everything in detail. Definitely recommend them!

Unfortunately, I have to update my review. I’m so disappointed in the service we got. At first we were fine with the diagnostic Frank gave us and thought ok problem will be fixed. To my surprise this will be the 4th technician coming out since Monday 12/8. Very disappointed in the lack of customer service when you call and the techs who they sent out not reliable to fixing the problem. This is why you call a professional to get things fixed but after $600 later problem not fixed. I call and expecting a manager or supervisor to call me back and nothing! I would not recommend George Brazil after they got bought out service has gone down the hole. Stay away call someone else.

Bryan E has been out to our home a few times. He is always courteous and makes sure we understand everything that is going on. We purchased new units and he made sure everything was set up perfectly for install. He also contacted me to set up the maintenance appointment so I wouldn’t forget. His customer service is top notch!

My 90 year old mother bought two AC units for about $17,000 dollars. Complete cluster trying to get units repaired since install over a year ago. Well over 10 return visits to fix noise rattles vibrations and dead units. They refuse to replace new unit, they only fix. Today is fourth time they cancelled appointment to do their required 6 month inspections to keep warranty active. Put on hold to supervisor and they hung up.

Please use another provider like see per fi or goettle.

This is not the George Brazil experience I had when I bought an air unit from them 15 years ago, and why I recommended them to my mom, big mistake. Their management team clearly do not care about customers.

New service call, I am having to fight to get both units we bought from them inspected under their contract like they have every time since they put them in, tech says he can only look at one.

My tech was very professional. answered all my questions about the unit. Unfortunately we could not get the issue that was happening where the unit turns off and the whole house shakes. Just like a car when you bring in or anything else. But was happy they took the time to exam. Will record and call them back. They really seem to be a good company upon leaving my house a christmas decoration was damaged and he was concerned. Call supervisor and they handle set up a replacement. What is there not to trust in a company that concerned.

AC removal and new AC went good. Was very pleased on the job clean up and the politeness of the installers. They explained how the new thermostat works.
I was surprised that a new filter cage and filters were installed.

I had Tristan Packer that did my check up on my air unit. He was kind. And respectful. He took the time to explain what I did not understand. He sent video of what he was checking and explained verbally as well. Thanks for making it a painless checkup.

As usual, the annual service of our air conditioning was exceptional! We've been customers of George Brazil for HVAC, electrical, and plumbing services for over 25 years and have never been disappointed. Keep up the good work.

Service crew member John was awesome for my home system tune up. He was very easy going and helpful with answering all my questions. Really recommend this person.. he provides great customer service.

John Cook has been my requested technician of choice for 2 years. He is courteous, knowledgeable and professional, besides being a wonderful person. My blower motor went out today, and John went and picked up the new one 1 hr. away and came back to complete the work today. John' the best! George Brazil you are lucky to have John as your employee. Linda Maksym

Jeremy B was very kind and polite when inspecting our AC unit his photos were clear and the expectation of what we need to do with our unit is also clear. I would be more than happy if he was the one to come back to clean our unit

Our a/c unit was old and had been patched up repeatedly throughout the years so we were ready for a new unit. Called George Brazil and they sent out Bryan Ellul for a consult. Bryan showed up on time and immediately showed so much respect for our home. He rolled out a red carpet at the door and put on booties over his shoes. He inspected our complete system and then went over what he had found. He told us what our best options were, timeline for installation and cost. The whole time he was extremely courteous, polite and professional. It was obvious that he knew what he was doing and knew the products well. We were very grateful for how comfortable Bryan made us feel about the decision we made on one of the options we were offered.

I want to recognize Kyle, HVAC technician who helped us today. He was on time, friendly, respectful, and incredibly thorough. He solved the issue quickly and made sure we understood everything before leaving. We really appreciate the excellent service of which we’ve been accustomed to for the past 10 years. Many thanks.

They sent a tech out to my house named Abraham who it said is currently attending hvac school. This was for my 6 month check up to make sure everything was good. He came by himself and replaced a part after I agreed to services. When he was done, he had to go back out after system wasn’t cooling. He came back in and admitted to not hooking the part up right the first time. When he left the ac wasn’t blowing cold, and he damaged my sunshade (pic included) I had to call and they sent someone back out 4 hours later and that guy said there was no refrigerant in the system and filled it. Ridiculous that they send a student out with no supervision. After he was done ruining my A/C and my sunshade, he just left the gate open (with pool in backyard) and never said anything about damaging my sunshade. Not cool.

Edit: they have always been good, no company is perfect. They offered to make everything right, which is appreciated.

I bought my unit from G. Brazil; it was not inexpensive, and got the 5th of 6 preventive maintenance visits. I'm always leery of these turning into opportunities for them to "up sale" me Not the case this time. But Andrew H was polite, professional, and helpful, going above and beyond. System is working great.