HVAC reviews in Phoenix, Arizona

John with George Brazil provided outstanding services from start to finish. He was professional, knowledgeable, and took the time to clearly explain what was going on and what my options were without any pressure. His workmanship was excellent, and everything was done efficiently and cleanly. I highly recommend this company, and will definitely call them again.

Tristin was thorough, explained everything he was doing for the semi-annual unit check up. He was professional, left the areas in the house clean, and had the office schedule a tech to come out and check the refrigerant. Very pleased with the service I’ve received from George Brazil. From new unit installation to semi-annual unit check ups.

On 11/17 Matthew was here to service our electrical and he was so nice and informative. Great Guy!!
On 11/20 Jose was here to service our AC and furnace. He did a super job, and it took a while. He made sure all was working spit spot. Super Guy!
Thanks to the George Brazil Company for your great service. Sincerely, Linda and Ron Garland

Work to replace the Motor for the main cooling fan and a Capacitor was satisfactory but the Repair person took a picture of a Length of wires that would need some attention sooner or later, but only offered to do a easy repair for $ 300.00 . This whole repair incident caught us in the Hottest days March 3&4 and with no cooling and we are Seniors, we feel your Company took advantage of our Situation and Gouged us Double the Amount what the Repair really would have cost. Please review the entire Invoice and how you would feel if this was you.

Tristan, with George Brazil, did an excellent job today checking my A/C unit for our yearly check. He was very thorough, provided pictures and videos of all steps taken, and offered a fair quote to address the items that needed to be fixed.

The technician Tristan was very thorough, courteous and kept me informed during and after his visit. He showed me all the issues he found. You could tell that he took pride in his work. He is an asset to your company.

Jason was amazing. Honest and very informative. Great reflection of your brand. Returned on Monday as he said he would. Installed new part and checked all my other units. Thanks Avalon,

Andrew presented himself very professionally. He worked nearly 2 hours to completely service my unit. I appreciate that he took the time to clean out the leaves in the ground unit. That had been a concern for me. He represents George Brazil in a favorable light. L. White

George Brazil completely ripped off my elderly Aunt. They charged her $17,500 to install a 3 ton unit on ground level for a measily 800 Square foot park model. They took advantage of an Veterans widow and will not provide the support or itemized bill for what they charged her. They should be ashamed of their behavior. Do not use them and do not let them service your stuff, especially for your elderly relatives. We've been trying to get answers from them on these charges since July of 2025 and have only been met with excuses and gas lighting.

My tech was Caleb and he was fantastic to work with. Extremely thorough and professional and a pleasure to work with. Took pictures of all components and explained in detail all my options. I would highly recommend George Brazil.

Andrew was extremely helpful in my last maintenance appointment! I've had issues with my AC unit creating more condensation than expected and he walked through all of the potential causes, recommend fixes, and let me know ways I could help in between maintenance visits. He even checked the warranty coverage on my unit since it wasn't originally installed by George Brazil to help reduce costs as much as possible. l'm looking forward to working with Andrew in the future to keep my AC running smoothly!

George Brazil has been wonderful for us. They always send out a technician that is knowledgeable and courteous. Ivan was checking everything and even changed our furnace filters for us. I love their customer service and they never pressure us to do anything we don’t need.

We had tech out for HVAC maintenance. That we have a contract for. Tech changed filter in the office. Left the dirty one on the floor. Also changed filter in master bedroom. Left dirty one on floor. Didn’t change filter in the great room. Didn’t change filter in front bedroom. Wasn’t the quality of work we’ve had in the past.

From scheduling to payment everything was great. Highly recommend using this company. They were a referral from our realtor and the receptionist/scheduler couldn’t have been more kind or thorough. We received a 20 minutes out phone call from our inspector as promised and he got right to work. He also was kind and thorough. Professional and friendly and helped us solve the issue very quickly. We were able to do payment with him as soon as he was done and will be receiving an itemized report from him today.

Will definitely recommend and use again for future needs.

Bryan E and Josh B did a great job with the inspection. Very thorough. They gave us several options on the service we are looking for. Did did not feel any pressure to make decision on the spot. I think we will be going with them. Very polite and helpful. I would recommend.

(The following review is my opinion - consumers should make their own informed decisions).
Persistent and ongoing issues since the unit was installed back in April 2024. In addition to the issues the biggest point of frustration is the lack of engagement and response from management. Try calling and speaking to a manager - they literally refuse and no one bothers to even return calls. Imagine a company with non-existent customer service and you have George Brazil.

Update October 2025:
They finally replaced our entire unit to address the ongoing issues. Apparently they had their “A” team perform the install this time. End result: 1) The suction line insulation in the attic - which prevents condensation from leaking onto your drywall ceiling - wasn’t properly installed - didn’t even meet code! It was loosely wrapped around the pipe and secured with zip ties. A completely improper way of installing and sealing armaflex - and condensation was making into the drywall. 2) Outdoor condenser suction line foam seal (armaflex) was haphazardly secured to the pipe with black electrical tape - another hack job not rated for UV exposure and looks absolutely unprofessional and shoddy. They also sealed broken insulation on the exposed thermostat wire with electrical tape - also no UV rated or even water proof! Additionally other areas of the insulation are broken and not sealed at all! 3) my favorite - poor airflow from vents, likely damper issues again. Causing poor cooling. Never assessed post-installation! And not even a “how did it go” call from GB mgmt!

Second update:
Someone was supposed to be at our house between 8am and noon. No one shows up. Not so much as a phone call or anything. You call to find out where they are - apparently other than text the technician and hope he calls back nothing they can do. Understandably some jobs take a bit longer and you run behind. But is it too much to expect communication regarding the delay and some kind of update? Not from George Brazil! It’s almost humorous that a company could literally be so incompetent and completely devoid of customer service! And no response from their management team either -equally incompetent. The lack of customer service appears to be a cultural shortfall from leadership to those below.

Ivan Del Castillo came to do monthly maintenance. He was very polite and I was very impressed with his honesty to show me a leak outside in copper tubing connected to unit. He explained everything very well and clearly. I really appreciate that. He is very knowledgeable. Thank you George Brazil for sending this outstanding/professional worker. Thankful we purchased unit from you . No charge included in maintenance.

The rates for just an overview/second opinion seemed to me slightly steep. ($99 for a visual inspection)

HOWEVER, David was my technician, and was very pleasant, very professional, and a great representative of the company. He did not give anything but honesty, which is unfortunately uncommon for AC techs. Excellent experience with David.

John was the best tech I could have ever asked for. He was polite, courteous and went the extra mile to ensure my ac units were in perfect working order. He texted videos showing the work he was doing and made recommendations to have a hard start kit installed because the high amps on my units startup. The deal your company had for $60 a unit for a tube up was shockingly low! Lastly, John smelled a gas like odor by my meter and informed me. I called southwest gas who came out promptly and did in fact identify a small regulator leak at my meter. Thank you for everything today I’ll be using your company for all HVAC services moving forward!

Our AC Unit stopped working the day before my wife surgery to have Cancer Removed. I called George Brazil after hours about our issue. They sent out technician Tristan the following morning. My confidence quickly dropped when I saw that he was making multiple guesses about why it wasn't working. 1st he thought wires weren't not making proper connection so he replaced it. Still didn’t come on. 2nd he thought maybe it was low on Freon. Still didn't turn on . Then he finally decided to check in our crawlspace. He opened the Safe T Switch and magically the AC unit turned on again. Then he said more than likely, our drain pipes for the AC unit were clogged so he cleaned them out. $1,600 later our AC unit went out again 4 days later. They sent him out again and his answer was it’s just humidity. You readjusted the safety switch. That night our AC unit kept shutting off for at least 40mins then turn on again. Luckily, I decided to check for myself where he was working and luckily I did what I found amazed me that he did not spot what I saw! The drain pan wasn’t even properly connected and it was full of water to the point where water was leaking out onto my garage ceiling. Air return duct wasn't even connected. He even said at one point that air was warmer on one end . I called George Brazil again this time, requesting a different technician and told them what I found. The following morning technician Max showed up. I showed him pictures of what i found. He was able to correct everything that was wrong. He even found my AC Drain pipes were still not draining properly. The drain pipe for the pan was completely clogged. Still not sure what the first technician cleaned out?! how did the first technician not spot that the drain pan was not angled properly? Max pigeon was awesome he fixed every issue we had in Just under 90 minutes. I just wish the first technician would check everything with the AC unit before throwing parts. George Brazil representative contacted me about my review. They offered a Refund over $700 which is fine with me. Paying $1,600 & issue took 3 Visits before being Resolved was a bit crazy. I'm glad they Reached out. Once again Technician Max is very Detailed & Awesome . Thank you George Brazil AC for reaching out.

Had my maintenance check just completed as part of my yearly VIP maintenance plan. My HVAC professional was John Clonts. He thoroughly walked me through all the check up work completed, along with videos of how each test went. Hands down was an awesome, professional, and well informed maintenance check to ensure I went into the summer with confidence about my HVAC system. As well as part of the inspection John ensured to clean and reseal my units outside line. Truly would recommend not only the VIP maintenance plan but as well for those in Copa to ask for John to be your technician. Included the great work he performed as part of the maintenance plan. Truly appreciate George Brazil hiring such talented and professional team members.