HVAC reviews in Phoenix, Arizona

Exceptional! Marco and Sione were both extremely courteous and knowledgeable. The job was done professionally - and completed within a few hours. Absuloutely outstanding work!

My wife and I recently had a water softener installed from Costco through Parker and Sons and during the time that the technician was starting our install I had a medical emergency, the technician was in my garage and my wife who is a nurse needed help. Technician Jacob Laberteaux came in and assisted my wife in calling the paramedics for me and even reached out to see how I was doing during my hospital stay. When Jake came back out to our house and I was able to thank him he gave me a hug and stated “ I just did what anyone should do during a medical emergency and I’m glad that you are okay.” I want to thank Parker and Sons and Jacob for not only going above and beyond on the service install but also for being there for us during a time when we needed someone. Thank you Jake and Parker and Sons for being here for my family during a difficult moment and still providing support and excellent customer service.

I needed to upgrade 50 years old home and wanted to add a water softener system. Chose the Ecowater softener. I did have a problem because I have two large Arizona ash trees in the front yard and grass and also a swimming pool and I didn’t want to water the trees and grass and swimming pool with treated water. The technicians were able to figure out how to plum everything so that I still had hard water for the pool the lawn in front trees. I always thought that that would hold from getting a soft water system. Very pleased with the work that was done by Parker and Sons . I would highly recommend them. I also had other problems with faucets around the house were old and needed to be replaced. They were able to do that and do an excellent job

We had a water filtration system installed through a Costco recommendation, and the experience with Parker & Sons was excellent. Austin, the salesperson, visited our home, ran thorough tests, and clearly explained our water issues and the system options. He was professional and attentive to our needs. Paul handled the installation, answered all our questions, and completed the job efficiently. We’re very happy with the results and would use Parker & Sons again.

We had an outstanding experience with Parker and Sons from start to finish. Our salesman, Michael, was absolutely amazing. He worked hard to get our AC installation scheduled before the end of 2025 so we could qualify for the correct tax rebates on the new equipment—something we truly appreciated.

The installation team was fast, professional, and extremely courteous. They clearly explained the entire process, completed the work quickly, and cleaned up so well that it looked like they had never been here.

We also had a garage ventilation fan installed. There was a small hiccup when a stud was hit during the install, but the team immediately addressed it and had a drywall repair professional out right away to fix it—no hassle, no excuses.

In addition, we had extra attic insulation installed. The technician showed us detailed before-and-after photos and even took extra care to ensure insulation wouldn’t fall through the attic access in our laundry room if we ever needed entry. We also had our ducts cleaned, and again, the team provided before-and-after photos that clearly showed just how dirty they were. Afterward, everything was spotless.

Finally, we had our ducts sealed with Aeroseal, and that team was fantastic as well. Because of the additional services we purchased, our warranty was bumped to 20 years, and it’s transferable if we ever sell our home—huge peace of mind. They also honored a veteran discount, which meant a lot to us.

All in all, we absolutely made the right choice. Professional, thorough, respectful, and responsive—and best of all, there were “no Melvins on this job.” Highly recommend Parker and Sons!

Water heater flooded on Christmas morning.. UGH! We called Home Depot the next morning and was put in contact with Parker and Sons at 7am. They had a tech (James G.) at our house to look at heater and give us a quote by 9am. We OK'd the job and they had a service tech (Abel) with a new heater at the house by noon to start install. The install was complete by 3pm and we had hot water for dishwasher.. laundry.. and luxurious showers by 4pm. Everyone from the young lady who took my call thru James to Abel were fantastic and let us know what the status was by phone and text at each step. Very happy.. 5 stars! We also signed up for the maintenance agreement for a low monthly payment.. a no brainer really. Thanks again Parker and Sons! Oh yes.. I need guitar lessons so like your commercial says.. "I got this!" Right?! Thanks again.. Ken & Cindy S.

Brian did an amazing job explaining the water softener system. Took his time and seems like a very honest person. Christian came the next day to install the system. He did an amazing job with the install. We are very happy with Parker and Son. Highly recommend.....

I had 2 wonderful Parker and Sons employees come to my home today. This is a 5 star review for each/both of them. First for Elijah, the electrician. He was prompt, thorough, and patient in explaining to me what was wrong, what he would do to fix it, and what the cost to me would be. I am an elderly senior and Elijah even took time to speak to a family member by phone to reiterate what he was going to do and why. He was wonderful in every step of the process. Joshua, the HVAC tech also came today. He fixed my heating system quickly and beautifully. He, also, explained what the problem was, how he would fix it, and how much it would cost me. He also was beyond patient with my questions and as Elijah was, Joshua was considerate to a senior woman who has no understanding of HVAC or electrical. Both of these young men came in under their estimated quotes, and looked for additional ways to help me save money. They were excellent workers and just plain good people. I had never used this company before but I give my honest opinion when I say I will ONLY use PARKER and SONS from now on. I believe you can trust the company and the technicians. The whole experience was a pleasure!!

Annual maintenance on a 4-ton HVAC unit. Mr. Norton, the tech was very thorough. He asked me questions and took the time to patiently answer any questions, tested unit output under load, and provided detailed material information. He also made suggestions to consider and clearly explained why he felt they were important.
My experience with Parker & Sons is that they certainly want you to know the service work they can do, and they will ask if you have concerns in those area's. I don't call that overselling, I call it business; and I can request an estimate. The HVAC unit is equipment that needs to be monitored professionally. Parker & Sons is among a small group of companies I recommend.

Kaitlin was fantastic. She arrived right on time, came fully prepared, and was extremely knowledgeable. On top of that, she was friendly and professional throughout the entire appointment. Parker & Sons truly hit a home run with this employee - she's an outstanding representative of your company. I highly recommend Kaitlin and Parker & Sons to anyone looking for reliable, professional service!

Our ac went out on Friday. Scheduled for diagnostic and they se.t.tech Christopher out. He was very thorough in testing and explaining the problem. End result the compressor was shot after 5 years and we needed to replace the unit. Freddy came out on Monday got his install team of Erik and Leuren set up for the day. Samuel came by later in the afternoon to check on them and inspect the job. Very pleased with all of the employees that were here. 13 hours later our ac is up and running. They were all efficient, thorough, clean and communicative throughout the day. Highly recommend this company!!

Thank you so much for an easy appointment request process. An amazing response time. Amazing communication leading up to the appt. Stephen Hopple is what all service techs and service advisors should be like. He took the time to hear my past and present story on what was going on with my system. He explained all that he was doing and why, provided comparators. He was gentle with not going over my head with too much detail or math to make me get lost. I am so appreciative of his time and help. Who leaves a call out without needing some THING fixed? Me! No sales pitch. Just honest assessment and reasonable suggestion to use them in the future if there is ever an issue. You sold me. Thank you so very much.

I made an appointment to have my old water softener removed and hauled away. Two technicians showed up and were absolutely wonderful. They both were very knowledgeable and answered all my questions. They really went above and beyond with the service they provided! They even helped me out and installed a couple extra braces on the pipes for me. I highly recommend using Parker and Sons. Thank you!

Conner the technician was very knowledgeable. In emergency response problem was fixed. No problem to fit my budget. Very, very glad to have depend on Parker and Sons. With my new purchase of my home we will be in contact with Parker in Sons like family. Praise you God Almighty!

As much as I appreciate this company and generally the service that is provided, I am not satisfied with this last modification. There was some duct work done on one side of our home and an addition AC vent added to a second master bedroom. Unfortunately, this second vent was added along the same back wall towards the corner within just a few feet from the original. The placement is ridiculous considering the size of the room. This was a service we paid for months in advance and it took three separate trips to get the work done.

On December 4th my cousin and I were watching TV when suddenly all electricity in my house went out. I talked to APS and found out it was a problem with my main power switch for my house. I called Parker & Sons. I was happy that a human answered the phone. He was kind and assured me even though it was after 5 on Friday, an electrician would be out to my house before midnight to restore my power! The electrician showed up as promised and replaced the main switch to restore my power. He said that switch had been discontinued. It was dark and I didn’t see what he installed. My cousin told me it wasn’t new. It was dirty and beat up. The “new” switch is in the attached picture! Then he charged me $1,600! A beat up used part and an hour of labor. We found that part easily available online for $30o to $400. According to Google top paid electricians make $60 to $90 per hour. So let’s say 2 hours travel plus 1 hour at my house. 3 x $90 = $270 + $400 for the beat up dirty switch. That’s $670. How in the hell do they justify charging me $1,597? Taking advantage of a very upset senior citizen!

We have had various work done by Parker & Sons including plumbing, electrical and a new AC unit. From day one they have been very professional. Arrive on schedule, display a friendly demeanor, work dilligently and explain everything done. Todays AC installation went like clockwork. Every employee we have been in contact with has been excellent. Thank you.

Bill & Beth Clark

I am extremely pleased with the quality and craftsmanship of the tankless water heater retrofit. I called Parker and Sons on Saturday afternoon because my hot water heater stopped working and was leaking. A technician was at my house within two hours. The technician determined that the hot water heater was defective. I decided to upgrade to the tankless hot water heater and the tech immediately agreed to complete the work the very next day. Two technicians showed up today (Sunday 1/4/26) to remove the old water heater and install installed the new water heater. They were finished within five hours and I couldn’t be happier with the outcome.

Inspection went well. Friendly technician.
However, any suggest replacement cost was more than expected so it was declined. Outside hose, teflon tape, and pipe insulation was not reconnected after inspection. I will call for Parker to put back as it was prior to inspection.

We had a positive experience with Parker & Sons, especially with their technician Julian who installed our new water softener. We purchased the system through Costco, and it’s the EcoWater ESD2802. Both this model and the installer are part of Costco’s program, which gave us extra confidence in the process.

Julian did a great job from start to finish. He was professional, knowledgeable, and took the time to explain everything clearly. The installation was smooth and efficient, and he made sure everything was working perfectly before he left. He also left the area clean and tidy, which we really appreciated.

The system is definitely an investment — it’s expensive — but we’re hopeful it will be worth it in the long run.

I don't write reviews often but in all honesty - I have to say that this is some of the best work and service performed on my 1970s home since we acquired it in 2015.

We needed to replace an outdoor spigot and have a leak repaired on the handles for the water source in our laundry room. We were scheduled the same day and Pedro was our provider - he was courteous, knowledgeable, and transparent with pricing.

I am so happy to have transitioned to this great company from my previous provider (who incidentally caused the problem in the washroom). Give them a try; it is sooooo worth it!