HVAC reviews in Scottsdale, Arizona

Basically I was having an issue with a warranty company denying a claim. I needed a second opinion. Damien from Larson Air Conditioning came out. He did a very detailed job reviewing everything. He showed me pictures, made some suggestions and was very knowledgeable. I would highly recommend Larson AC

We’re new customers with Larson, and so far, we’ve been very impressed with their level of service.

Today, Larry Knight performed a maintenance check on one of the systems we had installed in 2024, and he couldn’t have been more professional. Larry is knowledgeable, personable, and patient — even when I accidentally gave him the wrong WiFi password, costing him extra time. He handled it with complete professionalism and good humor, making sure everything was set up and running perfectly before he left.

Technicians like Larry are the reason we’ll keep coming back to Larson. It’s great to see a company that values both expertise and genuine customer care.

I had an excellent experience with Larson Air Conditioning! My technician, Reagan, was incredibly thorough, considerate, and took the time to explain everything clearly. He was also very respectful of my home—clean, careful, and professional from start to finish. It’s refreshing to see that level of care and attention to detail. Highly recommend Larson for anyone looking for trustworthy, top-notch service!

I liked my previous HVAC provider and still appreciate their excellent duct replacement work. But dang, THESE guys are AWESOME. Travis quickly identified and resolved a very simple issue that the other guys had overlooked in no fewer than 10 visits over a 3-month period. This is the value of domain-specific expertise. He explained the situation clearly, made some good recommendations for the longer term, and shared information I could use to educate myself on the options. Then he charged me a pittance and left all areas as clean as he’d found them or better. All this in a same-day visit, scheduled by Andre after patiently hearing me out over a long phone call.

As it turned out, that wasn’t the end of my saga. Travis came back, listened carefully when I described the one workaround I’d discovered, then discussed my situation with the manufacturer. And then he fixed it. A problem I’d had since the day I bought my heat pump almost 3 years earlier… he fixed it. And didn’t charge me for the hours-long visit.

You might wonder, what was the problem? The heat pump the other guys had sold me, supposed to be the exact equivalent of the one I was replacing, was single-stage. Not 2-stage, like my old one. All my other equipment was configured to work with a 2-stage system.

I also had Larson back to act on the initial recommendations. A quote for duct cleaning, which I ignored, was sent without comment and never mentioned. There was never a hard sell. Travis handled the quotes I requested, did great thorough work, and checked my satisfaction with everything done before leaving. Pricing on this work was reasonable and competitive with earlier quotes from other providers.

My HVAC system is running smoothly and quietly, with greater comfort and much greater efficiency than ever before. From a heat pump I had planned on dumping as soon as I could afford to… I now look forward to decades of reliability.

Larson is a great find and will be my HVAC provider going forward.

Travis provided exceptional service, truly appreciated his honesty on services needed. As we have a new build, this was our first AC maintenance and spent time to help us understand what was builder code vs non code.

Larson installed an ac unit at my townhouse in 2021. I was having issues with it recently and the company that did the inspection said that in the 13 years they’ve been doing this, they’ve never seen a pump attached only with putty and not a bracket. Larsons poor installation work is causing issues now that need repair. Please beware of this company.

TLDR; Do NOT use Larson Air. Find someone else.

UPDATE: Larson reached out to me after this review and did come out to repair the part that was incorrectly assembled together. That’s the positive. I still question the integrity of this company as they had techs come out numerous times prior to this review due to problems with this install in 2021 and it was only after this review they said the pump was improperly installed. To me that indicates either improperly trained techs or subpar work by some of the techs.

Additionally, Larson looked at the rest of the system for me as there was a refrigerant leak of some sort somewhere in the system. Very evident. The Larson tech said from his inspection the evap coil needed replacing and my warrantied part wasn’t holding up and quoted the fix at $3000+ for a $5600, 4-year old system. Wrong.

Luckily I called a different company. They identified the problem elsewhere, assured that the evap coil was fine, and everything’s been working well since. Less than $1000 of work.
I’m writing all of this to say that I highly suggest you use a different company as I experienced integrity and workmanship issues with this one multiple times.

When everything goes smoothly any company will do, but when there is a problem you get to see what kind of company you are working with. In my case after the system installation there was a noise from the duct in my bedroom. My regular technician Sam came out with the insulation manager Josh to diagnose the issue. The problem was the old duct work. They came back with material to fix the problem, and made sure it was working properly. They came back again (without being asked) to follow up and make sure it was still operating properly. Larson Air showed true concern that I was fully satisfied with the system. I had a good feeling about them when I chose them and my instincts turned out to be correct. I would recommend Larson Air without reservation.

Larson provides exceptional service. Raegan, the tech who has been servicing my HVAC system is polite, thorough, goes above and beyond and cleaned up everything upon completion. I had a lot of unresolved problems from when my home was built and Raegan has been really helpful in assisting me with videos and photos of substandard work done, to submit to the builder, for repairs. All future work on my units will be done by Larson/Raegan as they have proven to be knowledgeable and trustworthy.

Great customer service. Travis is very experienced and thorough. Such a nice guy. His mama can be proud. An asset to the company. Second time we have used Larson's. 💯

15 months ago, we paid Larson Air about $22K to replace 2 rooftop combo AC units and to remove 2 evaporative coolers. Larson Air did not properly seal the new AC combo units or the holes created by the removal of the evaporative coolers and old condensate line, which left our roof, attic and home vulnerable to rain and other elements for over a year. We were not aware of this until water started leaking through our ceiling onto the floor during the recent heavy storms. Larson Air immediately accepted liability, agreed to resolve the problem, and sent out a mitigation company and roofer. The mitigation company they sent out told us we were their 2nd service call of the day related to water intrusion caused by Larson Air workmanship. The mitigation company and roofer were all set to start the repairs, but Larson Air instead blind-sided us by filing a liability claim with their insurance company, listing us as the 3rd party claimant. Although Larson Air has accepted liability in their insurance claim, over one month later our roof has still not been repaired, and water continues to leak from more recent storms. We have repeatedly asked to speak with the owners of Larson Air, but they have not reached out to us. We’ve been told that the owners leave this sort of thing up to the managers (Tom and Efren), but the managers (Tom and Efren) have failed us miserably, and there is still no clear path to resolution. We are devastated that this has happened to our home, and our 4-person family has been living in a hotel now for over a month, due to the damage. We are heartbroken and disillusioned that a local family-owned company would leave another family in this situation, a problem caused by their own company, and despite multiple attempts to escalate we have been severely let down.

Updated 12/2/25, in response to "The Larson Team's" response:

Dear community, kindly note that my review expressed serious concerns that multiple attempts to escalate to the owners have gone unanswered, and their company's public response to my review was from an anonymous person. No Accountability = No Credibility. Please consider this before giving Larson Air Conditioning any of your money. They are not a large company, and we were told that the owners are aware of the situation. Mr. and Mrs. Larson's silence has sent a clear message. Their website emphasizes family and service values, yet the owners won't take the time to communicate with a family whose lives have been turned upside down by their family's company.

Please also consider their publicly stated excuses for not resolving the issue yet. It doesn't matter if our home has asbestos or anthrax. Larson Air Conditioning is still responsible for all of the damage, and there are absolutely no excuses for them not repairing our roof after they've been aware for almost 2 months. Please also be aware that their response is not completely honest, as there was no pre-existing damage to our roof, per multiple inspectors and roofers, including multiple companies sent by Larson and their insurance company. Whether they go through their insurance or not, they are ultimately 100% liable and accountable for the damage they caused, and the resulting damage.

Please consider these things before you decide which HVAC company to hire.

I recently hired Larson Air Conditioning to fix a thermostat issue, and I couldn’t be more impressed. They were extremely prompt and arrived right away. Damien quickly diagnosed and resolved the problem, then went above and beyond by doing a thorough inspection of both AC units.
He also set me up with an app so I can monitor my HVAC system while I’m out of state, which gave me real peace of mind. Damien was professional, knowledgeable, and had an excellent work ethic throughout the entire visit.
I highly recommend Larson for any HVAC needs in the Phoenix/Scottsdale area.

AJ Vargas was excellent! I couldn’t have asked for a better tech!
We’ve had two other companies out and they both fell way short.
AJ was friendly, professional, courteous, and very knowledgeable.

Travis was great. He was very respectful. He worked quickly. He explained everything that was going on. He presented multiple options. I would definitely have him come back if and or when more work needs to be done.

AJ arrived wearing booties and it just got better from there. He was knowledgeable, pleasant and courteous. Best of all, he explained things well. I'd recommend AJ and Larson Air Conditioning!

I had tech Dan Williams assist me today and he exceeded all expectations.

I have a Trane packaged a/c heat pump unit on my roof. I was having issues with my heat pump mode recently. I had two prior companies attempt to diagnose and repair the issue. I was left disappointed with the lack of general knowledge and the price I had to pay without actually coming to a definitive solution.

Out of frustration and after seeing the positive reviews, I decided to give Larson a call.

Dan Williams arrived on time, was very friendly, and put on boot covers before entering the house without me asking.

He took his time to conduct a full diagnostic of my system. After that was complete, he presented me with repair options and supporting evidence. There was no pressure on the repair options and transparency on the pricing.

The second company I called did a bunch of "stuff" and didn't tell me about the cost until the end. I had to negotiate those things down because I didn't authorize it. Not the way to do business in my book.

Needless to say, Dan was able to find the issue, explained everything to me and most importantly resolved the issue.

I was so impressed with him that I called Larson while he was still at my home to schedule work for my parents' house.

The reviews are well earned and they certainly don't need mine. But I will be using Dan moving forward because of the exceptional knowledge and service he provided.

Thanks, Dan!

No heat coming from unit so called for service. Unit was purchased from Larsons in 2019 so still under warranty. They sent Technician Tunde out next afternoon. He was very knowledgeable, polite and efficient. Issue was with compressor due to cold weather we were having. Very happy with Tunde and Larson.

Decided to replace an aging HVAC system. Got 4 competing bids and statements of work. We went with Larson Air Conditioning due to the positive reviews, the thorough evaluation and documentation of what was needed and a competitive price. They were very professional throughout the entire process, with good communication. Ish was great in scoping out what was needed and with recommendations and Sam did an outstanding job as a lead on the install. This company is well run and efficient. I would highly recommend, there were no surprises, and Larson is the only company that i solicited that offers a good labor guarantee.

We purchased our brand new AC unit from Larson last year. Today we had a maintenance check up. Have you ever had an AC company actually proactively reach out to you so they could schedule their follow up appointment? Wild right? We were appreciative of their customer service! Raegan E. was super professional, kind and genuine during his visit. We are always thankful that they wear booties in our home (we have children and animals) to not track any unwanted dirt or germs in our homes as well! We realized there was a service that wasn’t completed by a past technician and Raegan made sure to correct that today on his visit. We would definitely recommend Larson, their customer service and overall work flow has been great!

James Wingrove, Jr. was our tech. He brought his apprentice, Tim with him. James and Larson are the highest caliber of service one can ask for. Trust worthy and comprehensive. Compared to other companies, Larson is higher end cost, but the trust and workmanship/professionalism is well worth it! 5 stars.

I scheduled an HVAC maintenance check on my units purchased from Larson Air Conditioning and had the pleasure of having technician Raegan E. service them. He called within the requested timeframe to confirm his arrival and was considerate enough to check that it wasn’t too late since it was getting dark. The later time worked perfectly for me, and I really appreciated that they followed through rather than rescheduling.

From the moment he arrived, Raegan was professional, courteous, and extremely knowledgeable. He thoroughly explained what he would be testing, walked me through the process, and clearly communicated how well our units were holding up. His attention to detail and transparency gave me complete confidence in the condition of our system.

When he was finished, Raegan took extra time to answer all of my questions and even showed me pictures of the unit in the attic, which was very helpful and reassuring. It’s rare to find a technician who is both technically skilled and genuinely customer-focused.

Overall, this was an excellent experience from start to finish. I highly recommend Larson Air Conditioning and especially Raegan E. for anyone looking for reliable, honest, and top-notch HVAC service. I wouldn’t hesitate to use them again.

Our service technician, Sam Nunez, was on time, thorough and answered all our questions. He provided photos of areas he recommended service on, and went over all the plans Larson has to keep our system running efficiently. Also, your follow -up and status system is extremely useful and effective.