HVAC reviews in Sun City, Arizona

As Boba put it in a review just two days ago, 'I am baffled at all the good reviews this business has on Google. They must know the owner.' In our case, we waited 5 days in the 'crazy heat (114/115)' for Shane to arrive the first time. He didn't know what the problem was and said he would probably have to 'replace everything' on the 24v circuit. It's a bad sign when someone has to use the shotgun approach to troubleshoot. We waited another 8 days for him to get parts and come back. As Boba stated, communication was terrible and nearly non-existent. I guess Shane is really inconvenienced by home warranty customers. It took two weeks to get our AC back up and running. Steer clear of Blackstone HVAC.

Very highly recommended!
I spoke with Ashlee a little after 8am (Monday) and Shane was here and had my AC up and running by 11:00 am! Yes, same day!!
Ashlee was so nice! I explained that we had been without ac all weekend, triple digits here in AZ right now, so absolutely miserable! 🥵
She said she could get someone here this morning!
Shane arrived, introduced himself and after making sure he understood from me what was going on, went up to look at it, and the next thing I knew, it was fixed!
Thank you so much for rescuing us so quickly!

The responds to get replacement part was quickly done they let me know what an when was located able to come next day Perfect kept me in the loop text called voicemail Shane very polite ,And Father also ,Ashley also thanks to Blackstone Heating @ Air. HAPPY HOLIDAYS BE SAFE

Very professional and workmanship was very good these guy’s are hands down the best company I’ve had work on my a/c unit told me exactly what was needed and none of the pushy sales tactics saying that we needed something that wasn’t necessary lastly they’re family owned….continue the good work!!!!

Shane is great! Efficient, professional and on time. I will definitely be using his company in the future.

Shane was thorough and gave results from his findings. Gave a great suggestion I wish I had a year ago. Overall great yearly checkup on an old system still limping along.

Shane and his father Randy from Blackstone did a wonderful job on our home diagnosing a heating problem and they were fast efficient and professional. Really felt like they were looking out for us.

Highly recommend Shane, he was amazing! They got to me within 48 hours for simple ac maintenance before the summer hits. I had one part failing he had it fixed and tuned up within an hour! Great service, great people!

Great service from the technician, from the time he arrived. He was very informative, professional and timely. He laid out exactly how/why he was going to service my older AC and made suggestions as to how to get better performance.

100% reccomend them! Shane was super friendly, and worked quick and efficiently. Came out short notice, no issue. Very informative about everything he was doing. Will be using them again!

Shane got the job done! Our heater was messed up by a different company that fixed our A/C. My wife has been very sick and a space heater just wasn’t enough. A couple of other companies came out and said they don’t work on our type of heater. So we’ve been waiting about a month for it to get fixed and finally we found the right company. Now we have heat. Thank you Blackstone Heating and Air Conditioning!

My air conditioning check up was done in a timely manner. Shane was very thorough and explained everything to me. Would have liked a print out of what Shane checked tho.

Great communication and knowledge - helped install fire pit top / spur with propane connection.

Blackstones communication was great and they were very prompt with getting a schedule and getting our unit repaired. Shane and Company are top notch and highly recommended.

Technician came within time frame, polite and professional. He pointed out the LRA (whatever that is) could or should be replaced soon or wait until it fails. For $185 and my peace of mind(figuring it would most likely fail during the middle of Arizona’s 100 degree days, I had it replaced. All good.

We had them do a preseason AC inspection, but when we turned on the AC about a month later it didn't work (only blew hot air). When we called to ask for help we were told that we were two days over their 30 day guarantee so they wouldn't stand behind their work. As far as we knew it had been working at the end of the previous year so this situation is especially frustrating.

EDIT: We received this response via email as CC to our home warranty company from the AC company. I really want to emphasize that I just want our AC to work. It feels like they only care about their Google business rating and not their customers. Judge for yourself please.

"I hope you're having a wonderful afternoon so far! Just a heads up that ***I HAVE CC'd THE HOMEOWNER IN THIS EMAIL***

We received a call from XXXX today at 1:32PM asking us to return to property address XXXX as their unit was no longer running and cooling.

During the call, I took a quick look at our records and saw that we conducted a complete preventative maintenance and safety inspection on a Rheem split gas system (R22), over 15 years old. Overall, the unit was running and cooling within the manufacturer's specifications so we had no further recommendations at this time. (see attached)

Since we performed this maintenance and inspection service through OG Home Warranty, I informed Catherine that if she wished to proceed with any possible repairs covered by the home warranty, she would need to contact OG directly to submit a work order. Since we're slammed, I went ahead and scheduled them for our next available appointment, even though we didn't have a work order, and let her know I would add the work order when it came through.

Not long after our call, at 2:14 PM actually, we received notification that the customer decided it was worthy to award our hard-working team a 1-star Google Review. They went on to say, "We had them do a preseason AC inspection, but when we turned on the AC about a month later, it didn't work (only blew hot air). When we called to ask for help we were told that we were two days over their 30 day guarantee so they wouldn't stand behind their work. As far as we knew it had been working at the end of the previous year so this situation is especially frustrating."

This is unacceptable behavior, especially when we DID NOT SAY anything about not returning or not standing behind our work from our previous visit when we spoke. We were simply asking them to follow the process required by their home warranty. We are no longer providing service to this customer as they are posting false information.

Please re-assign the work order to another vendor and explain to the homeowner the process required by OneGuard since our Google rating is now taking a hit because of it."

I'd suggest maybe this company had their priorities backward if they're concerned about their reviews but not getting their customers serviced.

2ND EDIT: We've received a constant stream of emails from this company complaining about this review, among other things saying they feel "harassed." Apparently they don't know how reviews work. None of these emails offered help or asked how to make things right.

I just want my AC to work.

Very responsive to my dilemma. Blackstone had scheduled us for Friday but found a slot on Thursday saving us another day of sweltering heat (96 degrees in the house). They arrived on time and finished the job in less than an hour. I rate them A+.

Shane was on time, polite and extremely efficient and knowledgeable.
Unit is running quieter than ever before.
Very please and would highly recommend Blackstone and Shane.

Just had my AC replaced. despite my home warranty company delaying the process, Blackstone stepped up was very responsive & professional. I would definitely use them again and recommend them.

Blackstone did an incredible job on our AC unit. A different company came out 5 weeks ago to “fix” our unit and basically put a bandaid on it after being rude to my husband and came across like we were waisting their time. Well it went out again this week and we decided to try these guys instead. I called in a panic and Tara answered the phone and was nothing but kind, accommodating, and actually cared about our issue. She even called us back to give me piece of mind that she got us on the schedule for today to get everything fixed because we are hosting a surprise engagement at my house tomorrow and have family flying in today to stay with us. Shane arrived early this morning and was respectful, answered my husbands questions, and got it working quickly. They saved the day for us and we will make sure to recommend their services to all of our friends and family.

Blackstone came out to my house and gave me a preventive maintenance on my air conditioning Justin was very knowledgeable and kind found a bad capacitor and contactor he gave me option and now I'm ready for summer