HVAC reviews in Tucson, Arizona

Jason was awesome. I am new to the desert and had many questions. He checked everything out, suggested a fix that would improve my system. I am so happy I found these guys.

Jeremy was awesome he spent about 2 hours fixing the AC and Heater unit. He went on the roof to do additional checks, went above and beyond ! I am truly grateful that I won’t be sweating this summer in the desert heat!

Jason came out today and got my a.c. started up with no issues. He explained how the system operates and why I need to change my filter more often
Highly recommend them

Jeremy started our cooler and started AC unit today. He was extremely courteous and knowledgeable as well as very personable individual. He is certainly an excellent resource.

Jeremy came out and started our heater and shut xown the cooler. He explained how everything works with the heater allowing us to feel alot safer with a gas furnace. Highly recommended

ATS does top notch work. Technician Ronny is a great guy and goes above and beyond to ensure that the job is done correctly the first time. I would definitely recommend ATS and him for your heating and cooling needs.

Tried to support a Vet-owned company thinking they would be honest but after $1400 of work..still had absolutely no heat. Had to hire another company to fix it. Registrar of Contractors couldn't help since someone else already fixed it. Worst business I've ever dealt with...took my money and ran! Wish I could give negative five stars.

Had new heat pump installed. Jason did a great job. Had a follow up and Jason took care of all our concerns. We recommend Arizona Technical Services

Had an emergency service in July, the worst time. It was timely and reasonable in price.
Circled back and had them quote replacement of my system in the off season, they beat two other bids and did great work.

Is there anything worse than having your AC quit when it is 108 degrees? How about it happening the evening of July 3rd, and you have a 1 year old? Our house is only 4 years old, so we knew the AC unit was still under warranty. The manufacturer was closed for the July 4th holiday, and said we should call the company that installed the unit for the builder. THAT company could have cared less and said it would be 2 days before they could even come out to see what was wrong- let alone get parts. So we called ATS Heating and Cooling at 6:45pm, and Jason came within 40 minutes to diagnose the broken motor. He let us know that we would have to wait until the July 4th holiday was over to get the new part, but he set us up with a portable AC unit that night to get us through.
AMAZING customer service! On July 5th he took care of everything with the manufacturer and our warranty. He even got the part driven down from Phoenix and installed that day. We couldn't be more grateful or satisfied! We will only use ATS Heating and Cooling from now on.

Jason was great! He was on time and very efficient. He explained everything to us which was nice because we were completely clueless when it came to the AC unit. Thanks again for a great experience!

Same day service call. Jason Taylor provided superb service and repair, despite never having seen my 36 year old furnace/AC. Jason found a supplier for the needed aged parts, obtained rapid shipping, and returned my furnace to 100% function. Extremely pleased not to have to purchase a new machine. Would be 10 stars but Google doesn't count that high.

Amazing service!
We had an issue with the heat system. They came out within 2 hours.
Very professional and kind.
Thank you!

Our AC quit MID JULY this year, 2019, in a record breaking heat spell. Jason came out to do a diagnostic on a Sunday. He was totally professional and courteous. A different guy from the same company came on Monday to do the fix. By this time we had been totally without AC for almost a week. The 5 hours this guy 'worked' here was an Ordeal on many levels. By the time he left, I was in tears and physically exhausted AND STILL 89° IN THE HOUSE. My husband was very upset at the toll this 'Repair' ordeal took on my son and I. He called Sadie, explained the situation, the cost and risks of the heat and then the mental and physical drain that the Not-Repair took on my son and I. She was professional, empathetic, understanding and assured him they would remedy the situation the very next day... Franky, I was worried and unsure about that... BUT...
Right On Time, up pulls the Original employee, Jason, who did the diagnostic that Sunday, and another guy, which gave me confidence and relief right off. Sadie, Jason and the guy who came with Jason SAVED THE DAY! And the AC and my nerves!
They got here, greeted me in a professional and reassuring manner, got set up And Bada-Bing-Bada-BOOM GOT IT FIXED! WAAAAAY faster than 5 hours and changed my image of this company... Now I am feeling a bit stronger, my husband is cool and comfortable and ESPECIALLY happy that I am no longer SHOOK and stressed/upset. My son is comfortable and no longer feeling like he has to run interference/protect me.
I just want to acknowledge that everyone has bad days... Bad Job Orders... Tools break, run out of batteries, family members have problems and need help, people forget to bring water and sometimes use tools INAPPROPRIATELY and have to ask for help lifting/carrying from the tenants, sometimes they need to be shown where the vents are or ask the tenant what the Original Diagnosis was, almost every one has a family or friend with cancer and they want to talk about it... And so on... But ALL THAT and more, on an unhealthy customers ALSO BAD DAY is too much...
Sadie, Jason and the guy who came with Jason were ALL AWESOME with our family, our AC and the large amount stress and irritation left OVER from the failed repair guy and that whole exhausting and sometimes scary ordeal. Jason's Assistant did a great job of listening to and validating our experience and the negative consequences of the other guys time at our home. He was absolutely professional while still approachable and I felt MUCH better after talking to him about it. Everyone has bad days or jobs... Its how we come back from them that matters... I would ABSOLUTELY use this company again.
Thank you Sadie, Jason and they guy who came with Jason, to fix our AC (I wish I remembered his name...) You fixed the broken AC as well as fixing the extra residual negative effects from that long, stressful day. You ROCK! 😎

NOTE: this review is only for their proposal. They did not install as I went with a different company. In fact this was one of five companies that have me proposals.

My disappoint with this company started with their initial inspection in order to create a proposal. It was cursory at best. He literally showed up stuck his hand in the doorway to snap a picture, asked what SEER range I wanted, and left. On top of that the guy, who was nice, made a comment about how tired he was and how COVID social distancing was exaggerated. Then he zipped away.

Other companies took the time to inspect, measure, and talk to me about my needs. My furnace space was small, requiring special considerations so I wasn't confident that their proposal would take into account all the needs.

Finally their proposal was MORE THAN DOUBLE the cost of the company I went with (Baker's Mobile Air).

I know when companies are busy they tend to over charge in order to limit their business. It was the middle of the summer after all. I understand this but I wish that rather than sending out proposals to everyone they would be more reasonable, take the time to do a good job from the beginning.

ATS was contacted by Stonehouse Group to service the AC at my condo I'm renting while my house is in Escrow to close. Friendly phone representative who called, but technician, Jason Taylor, who came out was incredibley rude and verbally abrasive about not being able to complete the repair in a timely manner. Never been talked to so harshly by a customer facing representative, telling me "I don't work for you, I work for ATS" and yelling at me in a threatening manner on the phone.

Had to call and get another technician to come back and complete the job. Even then had to wait another 3 hours while my girlfriend was uncomfortable in the house. Would never recommend this company, their judgment on personnel is not good. They obviously over work their technicians because this guy was severely unhappy, and couldn't meet an acceptable time frame. Technician Charles came out today, and was very friendly and VERY professional, a stark comparison to Jason Taylor, who was angry and rude. But here is the outcome, this is day #4 in an 85 degree apartment, they AC unit is original (33 years!!!!) old, and all he could do was let it unfreeze and add refrigerant and let it freeze again today. Charles is not to blame, the whole organization of Stonehouse Group, ATS Heating and Cooling has been incompetent in getting this very expensive unit up to par. I am going to check into a hotel tomorrow if this is not resolved. I would avoid Stonehouse Group as well as ATS Heating and Cooling, and definitely Jason Taylor if you have a tough AC repair. The easy ones are easily 5 star, but this is the most uncomfortable I have ever been in Tucson.

I don't understand why they don't have a solid 5 stars. Just got back from vacation and found that I had no heat. After contacting ATS and speaking with Charles, he made sure that he came same day to figure out what was going on.

The repair was quick, the interaction was nothing short of professional, and the honesty and integrity displayed was something I've found to be rare these days. While I hope to avoid any further HVAC issues for a while, I know just who I'll be calling if something comes up.

Thank you again ATS. You have acquired not only a customer, but an advocate.

A+ service from Charles N., and the team at ATS. My wife was home, Charles came and fixed our leaking A/C and heater. He also answered every question in an easy to understand way. He was obviously very well educated in his profession, and excited to help...give this guy a raise! If you want great service, and communication this is the company to call. Oh, and the are Veteran owned also...can't ask for much more.

My ac had gone out right before a Birthday party at my house. I called ATS and they sent Jason. Jason was great he explained everything to me so I knew what was going on. In no time Jason had my ac up and running. I recommend Jason and ATS to everyone I know.

I went from swamp only to an AC system from ATS, energy bills barely increased at all and the house feel great all summer.

Had Jeremy come out for a warranty issue, he was very professional and took care of the issue quickly.

Today a great ATS tech, checked my heating/cooling system and 5 stars really can't cover my overall experience!!! My technician Roy's knowledge and proficiency put me at ease...
His professionalism, technical skills and confident easy manner assured me that l was in good hands. Thank you for making this busy hectic day a little brighter. :):):):):)😊