HVAC reviews in Tucson, Arizona

My heating and air conditioning unit failed on Thursday morning 6:00 a.m. I called air tropics 7:00 a.m. . They sent one of their managers Zac who was here before 8:00 a.m. . He made an assessment we decided to go for the unit that I have installed now. But the great thing was the unit was installed 24 hours later, done! Everybody was great and friendly and professional and you couldn't ask for anything more. The price was was very reasonable. The warranty is great. I would tell anybody I run into if they had a problem with their heating and air conditioning to call Air tropics great job thank you

We ordered 2 Trane AC systems in December of 2022, expecting installation by mid February due to "supply chain issues". We were asked to pay half upfront, but weren't too concerned since they had provided us with excellent and professional maintenance service for the past eight years. Everything changed in March of 2023 when I started asking for the status of my order and estimates on a potential install date. After many reasons none of which had to do with supply chain issues Jason, the owner scheduled two install dates, one over the phone and another via text message and e-mail both of which resulted in a no show from his install crew. I have asked for a refund and have yet to receive a response.

The team that did the work at my house were wonderful! They were very friendly, conscientious, careful, and polite. I was amazed how they got those huge units in and out of the house without damaging anything. They cleaned up after themselves and left my house in perfect condition. It was a difficult instillation and they handled it with ease. They answered my questions and explained everything they were doing. They were on time and had the job completed in just half a day. Jason helped me get the right unit for my house. I'm very happy with Air Tropics service and the Trane heat pump system that they installed!!! I made the right decision to choose Air Tropics and highly recommend them!!!

My appointment was at 09:40 today, and the techs were on time!! Richard and Nick came to my home (I'm a renter) to address a possible issue with my AC. I cannot say enough how professional they were and how genuinely pleasant and helpful they were!
They took the time to educate us on the basics of the AC system and really spent time answering our questions!
We are renters at this time, but when we become homeowners, we will not use any other company for our AC needs besides, Air Tropics, LLC!
You have great folks representing your company!

Air Tropics of Tucson is an exceptional HVAC company that provides top-notch services to their clients. From the moment I contacted them, I was impressed with their professionalism, expertise, and friendly approach. They responded promptly to my request for a quote and provided me with a fair and transparent estimate.
Their team of technicians is highly skilled and knowledgeable, and they took the time to explain the issues with my HVAC system and the solutions available to me. I appreciate their attention to detail and their commitment to ensuring that my system is running efficiently.
Overall, I am extremely satisfied with the service provided by Air Tropics of Tucson. They are a reliable and trustworthy company that I would highly recommend to anyone in need of HVAC services. Thank you, Air Tropics of Tucson, for your excellent work and dedication to customer satisfaction!

I was recommended Air Tropics a few years ago when my AC went out in the middle of summer. It turned out to be a simple (and inexpensive) repair and I was so grateful for their honesty. I have since purchased a maintenance program and I am very satisfied with the service and the text reminders I get.

I am a realtor here in Tucson. Air tropics has always been amazing to my clients. I always always recommend them to anyone in Tucson, Arizona. They value their customers and take care of them like they’re their own family! Thank you Air Tropics!!!

UPDATE - It is now May, 2025. I have emailed the email address (which is the same as all the other times) and called the number (also the same) that was provided in the response from Gilbert. Still nothing.

Update. It is now mid June, 2024. Still have not heard anything from Jason or his company. I had another company come out to start the process of fixing the leak I was told I had. There is no leak. I paid Air Tropics $900, which was only half of what they were charging me, for a problem that was nonexistent. I am completely at a loss. All I want is my money back.

Beyond disappointed with this company. I have been using AirTropics for a few years and never had any problems with them. Good communication, good service. When the techs would come out, there was one that would even take the time to show me a few things, explain different things to me, would show me what the problem was, if any. In September of 2023, that all changed.

A new tech came out, didn’t even try to explain what was wrong, just said I had a leak that needed to be fixed. He said they would order the parts and call by that Friday to schedule the install. He also advised that all the parts and labor were still under warranty. Then charged the full price for parts and labor. He said in order to place the order for the parts, he needed half the money then. So, trusting them before looking (I know, my bad), I paid them $900, half of the total price. He left, they cashed the check, never called, never came back. I have called, emailed and texted multiple times. I heard back once, back in November 2023 from Jason. I asked him for a break down of the price due to the total being way more than it should be, I asked what the status was on the parts that were supposed to be ordered. He advised the order was placed and the parts should have been there by then. Then said he would email me the breakdown and call back the next day to schedule the appointment. Never got the breakdown, and here we are, April 2024, and no more communication. Multiple calls, multiple emails. Radio silence. For 6 months. I am at a complete loss.

I used to think this the finest A/C service in Tucson, but I feel Advanced Air Tropics went downhill in service quality over this past year. For one thing, a lot of the competent service people left and seems like they were replaced by cheaper workers. The office seems pretty disorganized. I have a subscription for seasonal AC and heating maintenance checks.

I was confirmed for my regular paid for maintenance check and the day before was confirmed for 8:15am. Then the following morning I got a text message confirming me for December 2nd which is more than 6 months from now. I called the office and the representative seemed confused and I asked her if a technician was on their way and if she could check when they were coming. She was not able to help me and assured me I’m the first person they have scheduled for the day.

Two technicians arrived an hour and a half later. One of the technicians seemed confused and even his partner admitted to me that the guy is clueless. Just getting a ladder to get to the roof of my house took more time than it should have.

It turned out I need a new ac unit which is reasonable given that it’s more than 20 years old and the more competent technician showed me pictures. I wanted an estimate of how much it would cost to install a new ac. The owner called me and I gave him my email. Two days later I still did not get an estimate emailed to me. The owner and I played some phone tag but overall he was very hard to reach and did not send me my estimate.
After all this I noticed a red flag. I lost confidence in this business and am going to look elsewhere for my heating and cooling needs.

Air Tropics was recommended to me and I’m so glad I went with them! Houston and another young man showed up promptly, were able to quickly identify the problem, repair it at a reasonable cost, and stick around to verify the system was back in working order. They were super friendly and I loved that they were able to educate myself and husband as they went along, and also about the other services offered! You e definitely gained a new customer!

Years ago I lucked upon Air Tropics after I had just purchased my home and had a big problem with my A/C. From the very first call over ten years ago they have been everything I am saying they are. They responded immediately to my phone call and assured me that they would have someone out to check out the situation that same day.
They were true to their word and got my system working that same day - even though my system was old and had not been serviced in quite a while. The short term fix made it all the way through that summer and over the winter they cane up with a plan that provides me with cool and affordable air when it’s hot and warm air for the brief winter.
For the past seven years Air Tropics has come to see me twice a year as part of my annual plan for service. In the spring I get a maintenance check up on the A/C and the fall for my heater.
They are reliable, professional, on time and always no surprises when it’s time to pay.
We even needed a new condensation pump two weeks ago and, again, Air Tropics was on time and billed me less than I was prepared to pay.
I recommend Air Tropics and Jason without hesitation! Responsive, reliable, on time, on the money and professional from beginning to end.
Thanks again Jason!
Matthew “Sammy” Burke
Director of F&B Pinnacle Concessions at the University of Arizona

I can always count on Jason and his crew at Air Tropics to be professional, respectful, fair and knowledgeable to get the best service possible. I will recommended Air Tropics again and again.

Air Tropics was recommended to me and was there for me when my AC died! Their Customer Service is excellent, Jason Ayers, Scott the Manager, Zack, the techs and installers are very knowledgeable, you couldn’t ask for better! When they tell you they will do this that and the other, they truly do what they say and on time! I can’t thank them enough for all they have done for us! I recommend them very highly. I switched from a company I’ve dealt with over 10 years! 👍👍👍👍

Jason was able to determine the issue with our AC he was able to fix it immediately. The service was included in our service plan except for one new part which he had available so we didn’t have to wait.

Disappointing. I had Air Tropics install a new AC unit at our house several years ago and had a great experience with them. Based on that I recommended them to my family member who wants to proactively replace an AC unit. They did not show for the scheduled appointment and did not call. When we reached out, neither the receptionist nor tech answered the calls. We eventually reached the receptionist who said she would look into it and we never heard anything back. Tried one last time to follow up and see if we could reschedule by talking to same receptionist. Once again she said she'd set something up and call back and never did. No shortage of AC companies in town...will definitely go somewhere else where they seem interested in selling and installing a new unit.

I’m happy for everyone else who has seemingly gotten good service out of Air Tropics, but, I can’t say the same for me and my family. We spent $580 on a 3 year plan with them, to have them come twice a year to check on the heating and cooling unit and work on it if there is any work that needs to be done to it. Someone was supposed to arrive on the 14th of November, to check out our furnace unit and do a simple tuneup (if needed) and confirm all was well with the unit. However, we have not been able to reach out to Air Tropics whatsoever. Whenever we call, we get a message from the operator saying that the phone line is no longer in service.

I’ve tried emailing them and to no avail either. There has been 0 attempts at communicating back with us and at this point, I’ve already lost trust in their professionalism. I’m sorry to say, but Air Tropics just ain’t it, chief. If we had any semblance of communication with them, if we heard so much as a peep out of them, letting us know that everything is okay or something is delaying them from getting back to us, that’s one thing. But it’s been radio silence with them.

So, as of now, we have no choice but to pay them a visit in person and either ask for our $580 back or finally get them into gear and give us some service that was promised to us since back in early August. And if we can’t get either, then, we will have more than just a lack of communication and lack of service problem on our hands. Have a fantastic day!

In 2021, my wife's parents had to have an A/C replaced and used with Air Tropics and thought they were a good service. At the time, they had many reviews and a 5.0 rating.

In 2022, we had to have our A/C replaced. We were initially comfortable when we dealt with them, and given that they had all 5 star reviews, used them to both replace our A/C and signed a 5 year contract with them.

The troubles began immediately. After putting 5k down, we didn't hear from them for a month. Jason, who I suspect is the owner, finally called me back and said they were having issues finding an appropriate A/C unit. After another month with my frustrations building, he said he'd extend our contract free for five years or add five years to our A/C warranty. Finally after another month, three in total after it was supposed to be, it was finally installed. They insured us they would be extending either our warranty or contract for five years. We have never heard from them again.

At no point have they ever contacted us to set up the two-a-year inspections, which is standard for services like this one and was supposed to be included in our priority contract. We've never had a call returned.
I
n 2024, when our drainage clogged and the A/C stopped working, even though we had paid quite a bit for their 5 year contract initially, they never called us back. The number wasn't manned and they never called us back. After two hours, we called someone else. Almost 24 hours later and after multiple calls, we still haven't been contacted.

In my last call and almost 2 hours since the initial call, I advised them they had 2 hours to call us back or I'd be suing them, which is what we are doing now.

Edit: Considering I left multiple messages and nobody called me back, even with a current contract, I find your response disingenuous.

On one of the hottest days of the year, in the middle of the day my AC just stopped working. I was able to get a hold of someone from Air Tropics on a Sunday, father's day no less. They arrived within a few hours and fixed the problem during the same service call. And it wasn't just anyone who came, it was the owner! Talk about great service. They installed my unit 3 years ago (the problem today was electrical not having anything to do with the AC unit or their install), and I've always been happy with their service.

Jason installed my zoned Trane variable speed compressor system five years ago and I have been extremely pleased. Annual service and cleaning has been very thorough. Jason has exacting standards and his work reflects that excellence.

Jason, the owner, was able to check out our HVAC unit before we turned on the heat for the winter. Even though our unit is 15 yrs old, he informed us it still was working good. Air Tropics is a solid company that is honest. We've used them now for many years. I would definitely recommend them.

Jason Harris is awesome. Quick to return calls and respond for service. He is professional, knowledgeable, reasonable and caring. He goes the extra mile to include staying late and running out for extra parts to make sure he gets the job done. Air Tropics has always come through for us. Much appreciated. Thank you Jason!