HVAC reviews in Tucson, Arizona

GOOD REVIEWS HIDE SCUMMY BUSINESS.

UPDATE AT BOTTOM

The Good: They were super fast (next day visit) in responding to my A/C emergency and they identified the cause of the problem (a clogged drain). 5 minutes into the visit, I was a happy customer and would have gladly paid the $100 for the visit.

The Bad: They could have easily won me as a loyal customer had several things not happened…

1. Sludge explosion - In order to clear the clogged drain pipe, they blasted 200psi of nitrogen into my plumbing.

They knew the pipes were connected to other drains because they inspected our nearby bathroom before doing to work to look for the link. Despite that, they did nothing to contain it.

The result is that all of the gunk in the pipes was blasted out of my children’s sink and all over the walls of the bathroom and even into the hallway. They did not check the bathroom after the work, so we discovered it a few hours after they had left.

2. Ineffective solution - The mess might have been tolerable if the A/C was back up and running, but that same day it shut off again.

Armed with my new knowledge of the potential problem, I grabbed a simple shower drain hair removal snake and pulled a glob of nastiness out of the pipes, which was the source of the clog. The nitrogen must have just moved it around, but it wasn’t broken up.

I had offered the snake to the tech and he refused. Probably so he could charge me $50 for the nitrogen. 🤔

3. Ghosting - I tried contacting the company first to see if they would offer some remedy. I get that things go sideways and it means a lot when a company owns it and recovers well. That did not happen here.

I was hopeful at first since they promised they’d talk to the owner and get back to me. I waited a few days and heard nothing. After reaching out, they’ve since ghosted me.

UPDATE

Please note the dishonesty and absence of responsibility in management's response.

When the technician informed me of the clog, I asked if he'd like to borrow our shower drain unclogger to clear the line. He refused, as stated in the original review, opting instead to blast the line with compressed air. The course of action that played out was explicitly the recommendation of their technician.

Despite this, they refuse to take responsibility and act as though I insisted on spending an extra $50 to blow muck into my bathroom.

Then they claim that "the technician successfully removed the clog", as though I didn't unclog it myself with the very tool I offered to their tech several hours after he left when the unit shut down again.

He informed me that the condensation drain likely connects to whatever drain is closest to the unit, so he was clearly aware of the possibility of the blowout, but took no precautions like closing the sink drains, covering the sinks, or any other measure.

Only after posting my review did someone contact me through a different number and ask if I wanted to drive down to them to pick up a refund check. Would you want to do that?

Mistakes happen. It's to be expected. A company's character is revealed in how they handle the mistakes.

If you want to be charged extra for them to make a mess while failing to solve the core problem and then act like it's your fault, go ahead. You've been warned.

I won a year of summer and winter check ups, yay! Zachary was just here to check my heating system. Everything was okay, he checked the drains top to bottom system and told me there were no problems that needed attention. Zachary is a very personable, pleasant and cooperative technician. He is a big plus to your company. Keep him around.

Zachary provided exceptional service. He was very knowledgeable about my a/c unit and was informative. Pleasant and professional! I highly recommend Dynamic Comfort for your a/c and heating maintenance and repairs.

Overall a positive experience. They inspected our HVAC systems and performed measurements of the various components to make sure everything was in proper working order. There were a couple of items that they recommended so we had those addressed. We signed up for their regular semi-annual service - we had a similar service at our previous home. The only negative that stands out so far is that they start the appointment with the technician doing a whole "company information" presentation that lasts about 15 minutes before they even start their work. We didn't have any conflicts so it wasn't a problem but it wasn't really useful either - just them tooting their own horn about their positive reviews and ratings. I guess, at this point, only time will tell if they live up to all those reviews. <fingers crossed>

My winter check-up visit by the technician was very quick and concise. Recommendations were straightforward and made sense without upselling or pressure. The 5-year service plan offered was reasonable. I look forward to them servicing my heating and air conditioning in the upcoming years. Super nice friendly people when you call, and scheduling is quick.

We met Jason at the recent Tucson home show and was immediately impressed with the knowledge he presented and offered a free 20 point inspection of both units. He came a couple of weeks later, on-time provided advanced notification of his arrival time and was polite. He had gauges and detailed explanations of everything he was doing including the importance of lubricating the systems to extend their life and was patient answeri g all our questions. We are happy to become customers of dynamic for years to come! Thank you.

Nate was super friendly and informative! Didn't feel like a typical sales guy experience. Gave me lots of different options and is willing to go above and beyond to find something that'll work for me, my house, and my budget. Got lucky and got a free 1 year plan just for going to the home show!

We met the folks from Dynamic at a home show and decided to give them try. The tech came to perform maintenance on our unit and did a great job. Prompt and professional with good communication from both the tech and the office personnel. Zachary, our tech, noticed a couple things with the unit that may have been unnoticed or neglected by previous provider. He clearly explained everything, and with no salesman pressure made suggestions on future service to help our unit last longer. A couple months later, we decided to have Dynamic proceed with the extra work on the unit. Our tech came back and was on time with great communication. We highly recommend this fabulous family company!!

We have had an excellent experience with Justin at Dynamic. He has been very responsive to our needs and really helped us solve a unique ducting challenge in our roof. He went beyond the basics and created an impressive solution and personally installed it in our home. Great guy. And Megan in the business office has been superb as well. Highly recommend Justin as a strong and effective hvac technician and business liaison. Tim

Juan was fantastic. We just purchased a new home and had a mini-split issue a the second day. Since it was not an emergency and Labor Day weekend, the office contacted me on Tuesday and had Juan out that day. He fixed the mini-split and gave me an orientation to the HVAC system they installed a year or so ago. Hamstra gives service the old fashioned way—with honesty and integrity! I love this company!!

Needed a furnace inspection on a new home prior to turning on. Shane was timely and informative, provided recommendations without pushing a sale. Will definitely use again.

John, Marco& Alex did great job installing new furnace, a/c and thermostat. They were thorough and professional.

Brian from Hamstra came out to help me with a leaking Mitsubishi mini-split. I have 9 of these units installed in my house, which is a bed and breakfast, and of necessity do most of the maintenance myself but was not sure how to go about clearing the blockage causing the leak. Brian fixed the problem, explained what steps to take to avoid the problem in the future, and did not try to sell me expensive service plan or anything else. With some companies, who I will not mention, you get the impression their technicians are on commission because they try to get you to buy unnecessary services. This is not the case with Hamstra and I will be giving them all my business in the future.

We’ve used Hamstra to service our systems for a few years and they’ve always done a great job. When it came time to replace the two systems, Ryan came out and did a very thorough assessment of our home and we talked about areas that didn’t seem to be getting enough airflow. Once the choice of systems was made, installation was quickly scheduled.
John and his crew were very courteous and professional, working to make the installation of our new systems as seamless as possible. The entire home is now nice and cool, with no more airflow issues.
I would highly recommend Hamstra to anyone with heating or cooling needs!

Our HAMSTRA service rep arrives within the allotted time. Has excellent technical and interpersonal skills. Takes pictures of the unit and shared them with me.

I have never had a bd experience with this company! They installed a new AC/heat pump and thermostat on my roof. I enrolled in their maintenance plan and am ever so glad I did. the service is excellent, technicians clean, friendly, and polite. also very patient5 in teaching me how to set thermostat!! Can't say enough great things about Hamstra!!!!!

We have been Hamstra customers for years and have never had a problem - prompt service, qualified technicians, quality products. We recommend them for any of your heating and ac needs.

Had our biannual maintenance today. Richard the technician was awesome. Very professional and thorough. He has been our technician several times and we appreciated his time and effort.

Houston just finished my semi-annual system inspection. Everything check out "A" okay. He also took time to troubleshoot my garage mini-split for me. It's hard to find good service these days. This tech is first class. Thanks Houston!

Extremely nice man came to service my heating cooling unit for six month check up. He went out of his way to explain what he had done. He also went above and beyond to check out an unusual sound I was hearing that I thought was coming from the roof unit. He also took time before he started to reassure my dog that he was friendly and OK to be there. Fortunately my unit was working perfectly and no additional work needed to be done. That shows he was an honest worker and not trying to up charge me.

Quick, fast and highly efficient. Very professional. Hamstra has done an excellent job of maintenance on my HVAC for about 10 yrs. Can't recall the exact cost but it was quite reasonable