HVAC reviews in Tucson, Arizona

George’s did our presale inspection, signing off on the condition of the heating system. 2 months later, when we went to turn on the heat for the first time, it didn’t work. I went to the attic to see if I could identify the issue where I found the heating sensor panel cover removed and wires connected in what appeared to be a shady fashion. Literally no one else had gone up to the attic since the George’s technician inspected it. Since we had a home warranty, we filed a claim, and had George’s come for the repair since they completed the presale inspection, costing us $75.

A few messages and a couple of days later, the scheduling woman returned my calls and sent a technician over who evaluated the system, told me the sensor panel was busted and the wiring was messed up. Since they had to order the sensor, they would come back another day to install it.

When I received a phone call from the scheduling woman to schedule the sensor installation, I told her how frustrating it was to be paying George’s $75 to come fix the heating system when they had just signed off on it 2 months earlier; I also mentioned how the sensor panel cover wasn’t replaced by their previous technician as well as the suspect wiring—which made me question the quality of their initial inspection (certainly the attention to detail). She immediately became very defensive, and emphatically telling me how wrong I was. Any attempts to clarify and support my position was met by interruptions and defensiveness. When I asked to speak to a manager (since it was obvious she had no intention of actually listening to my concerns), she said the only person above her was the owner (also her father) who “will say the same thing.”

I plan on calling to speak with George (the owner), but was very disappointed in the “customer service” by their scheduling lady. You’d think businesses would want to gain new customers, not alienate them. Unfortunately, this was not my experience. DEFINITELY DO NOT RECOMMEND.

If I could give a zero I would. The service guy called before he came and asked why the plumber couldn’t fix the problem. I said because it’s an AC issue. Like he didn’t even want to come out. He came out and looked at my AC unit which is leaking. He was nice but reeked of alcohol. He blew a pipe out with nitrogen and said there was nothing else they could do today even though he threw out a couple of solutions. We have water leaking into our garage and below our unit. He said we had to clean out the water first which makes no sense because it is below the AC unit and the problem area is at the top. And I said it’s going to keep filling up unless we fix the problem (water leaking from AC). I called the office to talk to George. The receptionist said it was probably a maintenance issue they couldn’t fix. I got upset and told her I want to talk to George. She stated “I am going to hang up on you”. I told her that probably would not be a wise move then she put me on hold. Zero customer service skills. This whole thing was an hour and a half of my life I’ll never get back and my AC is still broken. I’m a nurse and I would never tell a patient “Sorry there is nothing we can do for you.” My husband is out of town and now I have to start from square one. Do not ever use this company!!!!!!!!
***Air MD came today and figured the problem out in five minutes and had it fixed in 10 minutes for $65. I highly recommend them. It just shows that the guy from George’s had zero clue!!!!

Prompt courteous service - I set up my appointment through our home warranty company on late Friday afternoon. Touched base with George 20 minutes later and agreed upon the following Monday afternoon for an appointment between noon and 5pm. They showed up at 2pm and had our issue fixed (a fuse in crawl space and contactor needed replacing) in about an hours time.

I called my 2-10 warranty on Monday morning to let them know my AC was not cooling properly! They dispatched George’s AC in Tucson! George’s called me within a few hours and set appointment for next day! Cesar showed up around 1:30 pm! He was very courteous and professional! He checked my unit out and let me know I was low on coolant! He added a sealer and coolant in about an hour and was done! Excellent experience! BTW I was worried as I read the bad reviews!

I am a 2-10 Home Warranty customer and my AC went out on Thursday evening. I called them and they contracted out George's. I was a little concerned after viewing the reviews here, but don't let those dissuade you! His tech and his company were great. They came out, today and had the issue diagnosed and fixed within 30 mins. His tech even took the time to explain the system to me and showed me some routine maintenance tricks to keep my system up and running.

Thank You!

Had a great experience with this company. They are contracted through my home warranty company, and were very quick to call and schedule my apt despite it being late on a Saturday afternoon. They fixed a gas leak in my furnace and did a tune up at reasonable price. Very knowledgeable and helpful.

George's Heating and Cooling were contracted through my home warranty. He came in the same day, diagnosed my AC issue, and fixed it within a few hours. Overall it was a good experience. Everyone I spoke with was very professional and friendly. I would use them again in the future.

Avoid this HVAC company at all costs. If your home warranty company contracts with them insist on a different company. Why?

We were unfortunate enough to be contracted to George's when our home warranty company replaced our air conditioner. We've had two big issues, one immediate and one 5 years later. Within hours of them installing the replacement air conditioner the unit was flooding. They came back out and said they got it fixed. It started flooding again. They came back out and finally fixed the leak the second time. Unfortunately, my home is a manufactured home and the unit is right off my living room where it flooded onto the subflooring and warped everything. That was a major headache to get fixed. Now, 5 years later the unit that they installed had the motherboard short out. My HVAC technician, not George's, reaches out to Goodman because these parts have a 10-year warranty. At first Goodman is not going to replace the part as covered under warranty. Why? Because George's never registered the new air conditioner with the manufacturer!! I've confirmed with multiple companies that registering the new unit would be the responsibility of the installing technician/company. Thankfully my new guy pushed a little and Goodman said they would replace the part because we had not reached the five year mark. We were technically one week short of 5 years when we requested the warranty replacement. And they stated that since the unit was never registered by George's they would only honor the warranty for 5 years. The warranty for this unit has been cut in half and if a vital component like this, that should be covered under warranty, goes out again It won't even make sense to replace the part. We'll have to replace the whole unit and I assure you that it won't be replaced by George's HVAC. And it won't be a Goodman.

AVOID USING THIS COMPANY AT ALL COST. They are not worth the headache much less the money. I rarely even leave reviews but I’m so angry with this whole ordeal.
They were sent through my warranty company because my ac was randomly powering off completely every few hours and we had to reset the breaker box to get it going again. The first time they came out they said they were ordering some special part and did a “temporary fix” to keep it running. It did not fix anything the ac went out that same night. They did not say when they would be coming back so I had to call about that as well. About a week and a half later they came back and installed the part and again the ac was having the same issues within a day.

I do not live in the house so I wasn’t aware it was having the same issue until a couple days later when my brother said it wasn’t powering on again at all even after resetting the power. I called George and he said to resubmit the ticket through the warranty so they can come back out but failed to mention it would be more than a week out. I had to call the office number listed on a Monday and argue to get them to come by that Friday at the soonest. By the time they came out, the house had been without ac almost 2 weeks (in humid 100 degree weather) and the guy still did not fix it. Instead he told my brother part of the breaker was fried and he’d check if they had the part and come back the next day. Of course no one came out the next day or bothered to follow up. I left a voicemail once more for George asking him to follow up and received nothing but an email from my warranty company today to rate the service that was never completed or followed up about. Thanks for absolutely nothing but the run around.

Our home warranty dispatched this company to take a look at our AC. We realized the AC wasn't working on Sunday night and by Monday morning they had us scheduled for early Tuesday. Lucky for us Keith the tech had the part in his car and fixed it immediately. We are so so grateful to Keith for getting this fixed in a timely manner. Our house had gotten up to 87 degrees during a time there was an excessive heat warning.

The best fast efficient

no call no show!

Scott is a cool dude nice person

Best prices and amazing service!

First-rate service at a very competitive price.

Great service and prices.

Not professional at all very rude and short tempered!!! Do not use this service.

Scott his staff are always there for my family and clients.

Timely, efficient, detailed and economical - the best in Tucson!

Lied. Failed to show.
Held me up all day.
Loss of my time
reasons

Great service and a great price. Hard to beat his prices and quality.