HVAC reviews in Tucson, Arizona

They don't return my calls. They took 4 days to install my system. The salesman I went through was no longer employed by them. He called and let me know.
All the technicians had been let go.

I purchased an HVAC system in 2022 from these guys and when requesting service in 2023 I never heard back from them. And I’ve been attempting for over a week to make contact with anybody there and all I’m getting is the voicemail and nobody has called me back. I would not recommend doing business with this company.

I want to be clear that I'm not talking bad about the installer- he did a fantastic job BY HIMSELF. We were told a day and time for the start. No call no show. The job took days longer than it should have and it started late every day. For the owner- if you're going to promise dates and times- keep them because people have jobs and lives to plan around. And maybe hire more people instead of sending one poor guy to do it all by himself.

So far I've only had ABCO out and they provided a preliminary estimate for a mini-split for a new casita we're building. I was very impressed by Linden's professionalism and efforts to understand my specific needs before offering a solution. It was clear that he was also trying to find me the most cost-effective solution while still ensuring that I'd be happy with the system. He came out within a day and showed up on time. He provided me with a preliminary estimate that looked pretty good and I look forward to seeing his final bid very soon.

The company took a deposit larger then the actual construction project cost and would not return the excess funds, even under court order. David Shorey you still owe me at least $13,500.00 plus fees and penalties.

From an installation perspective they did a good job. I did have to go with lower grade efficiency panel than what I bought. They said due to supply and they gave me an extra panel.

The issue I have had is communication. I call in for service on a failed inverter and the office says they will call you back and don't. You have to keep calling. Solar Edge warranty time is ridiculous. I will credit ABCO for coming out and putting in a lower power inverter to get me by, but this was after 2 months of not receiving my 2nd warranty replacement and me calling in asking for an alternative.

Currently my issue again is communication. When they installed the new inverter to fix the one that went bad the modem card would not fit in the new one and they had to get another one. That was 3 months ago!! I have sent several emails an NO RESPONSE. So I can not monitor my system and they state they monitor your system to notify you of outages which can not be done. I also would not count on them notifying you as I found my bad inverter after it was down for 1-2 days and they did not notify me!

Update: they installed another inverter they had (lower kw) until my inverter arrived from supplier. That at least got me back working again and greatly appreciated.

Awesome service

Jose really knows his business!

Trs local family owned company with a great staff

Honest and fair prices. Great service!

Jose was very helpful, knowledgeable and honest, competitive in price and retuned calls promptly.

Fast, honest & reliable. Came out with a very professional A/C tech that really knew what he was doing. Diagnosed the issue and had A/C back online at a very reasonable price. Will certainly recommend and use again in the future.

Great experience with TRS. Service tech did a quality job and explained his progress/repair and helped me understand what was going on with my AC. Will recommend to family and friends!

I was referred to them so they told me the charge for the basic service call is, 70 something. I asked if that includes anything and she said yes. The guy came out and fixed my thermostat. No parts were required, there for 50 minutes total. Total charge 196.01. I called the office and they wouldn’t budge on the price.gas prices have gone up she said. So, basically, over 200 an hour for a small job. The worker told me my bill was quite low, that most jobs are over 500

My grandma's AC stopped working in July- no bueno. Not only did TRS come out on a Sunday afternoon, but followed up two more times to make sure everything was fixed and we were comfortable. Their techs are knowledgeable and friendly.

Family recommended TRS because of their positive experience. I too had an excellent experience. Fast to make it out to the house, friendly tech that knew what the issue was and a quick resonably priced repair. I will be recommending them to everyone I hear looking for a honest A/C repairman.

After dealing with another Tucson company with very poor customer service and even worse work, I called TRS in an act of frustration.

The difference was night and day. From the moment they answered the phone until the final work was complete I was so happy to have found them.

If you work with TRS expect empathy (let's face it you don't call when everything is working great and you're comfortable), super friendly customer service and very fast reliable service.

They show when they said they will and do the work they say they'd do! I just can't say enough good things, especially after seeing and working with the other services in town!

They are my go-to from here on out.

We chose TRS of the three contractors referred to us by Amazon. TRS was the last one to assess our AC requirements. We had previously decided to hire Williamson, but when TRS came by, we changed our minds.

The technician that provided the estimate of costs was personable and professional. He went into a lot of detail regarding what had to be done and why. Since most of us aren't experts on everything, understanding the what and why is essential to making an informed decision.

The tech also provided us information that saved us $700 over the next lower estimate. Information that was not provided by either of the others.

The installation went as professionally as we thought would be the case. The TRS employees exhibited professionalism and commitment to customer satisfaction that is hardhard to come by these days.

Since TRS installed the mini split units we bought through Amazon, we wanted to write an appropriate review on the Amazon Web site, but for some reason, it's not available. That's the reason I'm writing one here.

It's been almost two months since the installation and everything has worked flawlessly. Since then, the technician that provided us the estimate AND the owner have stopped by to check and ensure that everything was working as expected. That's what I call customer service

TRS is a family owned company and that is very important to us. I will always give my business to such a company. I highly recommend TRS to family and friends. That being the case, any prospective customer for any AC needs will do themselves a big favor by hiring TRS. You won't be disappointed.

Honest and accurate assessment of repairs. Timely arrival and work done quickly. They had all parts I needed on hand, and explained the necessary repairs in a clear & concise way. What a pleasure! I felt comfortable with the work performed and professional manner of the technician. I highly recommend TRS to anyone that wants quality A/C work at a FAIR price!

The landlord where I live hires TRS to maintain our heating/cooling, so I can't speak on price. What I can speak on is that they are always friendly, professional, and show up when they say they will. They do competent work, and have never left us hanging in the middle of a repair like other companies have done. I am happy to recommend them to my friends who are homeowners.

Alltech Solutions went over and beyond and will be recommending them!