Plumbing reviews in Tucson, Arizona

I had this company called out to my house by my home warranty company due to a gas leak in a home I just purchased. They came out and fixed 3 small leaks by appliances and then said that I had a slab leak because the system wasn’t pressurizing. THREE days later they called the home warranty company to tell them what they did. They came back out to do an estimate on replacing the gas line to a tune of $7,300 and told the home warranty company that their pressure test in the line was to diagnose the slab leak and that it should be taken out of my limit on slab leaks. This simply isn’t true, the pressure tests they ran were to see if their repairs at the appliances were good. I called another company and got an estimate for $1,850. NEVER NEVER use this company, such a joke!!!!!!!! No customer service, over priced, not truthful, no sense of urgency.

This business is completely unprofessional and will leave you in terrible shape. The workers are hostile and if you were ever going to need to contact the owner Eric good luck because that will never happen. He never returns calls especially if he thinks you are unhappy with a job. So basically there is no hope in professionalism and no one to speak to regarding the job. They are utterly and completely lazy, these "men" don't want to work. Trust the bad reviews and seek another company because Presidio is not worth the stress.

I’d give a zero star if it were an option. Huge ruptured service line outside of my home. Called service line warranty company who linked me up with Presidio. Received an email from Presidio saying they’d be here between 1pm-3pm. Nobody arrived after 4pm, nobody called and no answer from Presidio. I left a message with them and still no response. Called the warranty company back who surprisingly was able to get them on the line and spoke with Eric who said he’d call me. No call received. Called back to the warranty company and had them link me with a separate company called ETCHARTS LAKESIDE PLUMBING. I didn’t even get a call from them, they just showed up in about an hour, fixed the issue in 20 minutes and I paid nothing! Presido plumbing should be your last resort after asking a potato to fix your plumbing. ETCHARTS LAKESIDE PLUMBING OVER PRESIDIO ANYDAY!!!!

they gave me a window of 11:00-1:00. I took off time from work to meet the service man. They did not arrive until after 1:30. When I finally called them, they said they were running late. Said I didnt need to be there because it was an outside issue. They fixed the pipe and leak. But left a pipe sticking out of the middle of my front yard (5 inches). When I called to complain, they didnt return my voice mails until days later. Said they had pictures of before and after and the pipe was there. It was not above the ground, The presidio spokesperson was very rude. I will never recommend them to anyone. The pipe was unattached and just sticking out for what?

They don't even deserve 1 star. After texting me that they'd arrive by 2, they NEVER SHOWED. I called service line warranties to question. They said Presidio had cancelled until Monday!!! No communication with the client. THIS COMPANY SUCKS!!!!!

Water heater went out late Friday night. Called my warranty company first thing Saturday morning and Presidio had someone out by 2 pm. It was an easy fix, but technician Roy was courteous, professional and communicative about the process.

The plumber never showed up. They were scheduled by Lowe’s for a plumbing install. I could never get a hold of them, they would not answer phone or return phone calls. I tried to message them via the Angie App where they were hired, no response either.

"TERRIBLE DON'T WASTE YOUR TIME OR MONEY!!!!"
There is a reason Presidio Plumbing currently has a 2 star customer review. Honestly, I don't like to take the time to write these types of bad reviews unless there is real justification. To start off, I was given a 10 minute notice that the plumber was on his way, when he showed up 1 minute later. The plumber arrived to my house not exactly knowing what type of service I required from the home warranty company. LONG STORY SHORT, I HAD TO PAY THE PLUMBER FOR NOT BEING ABLE TO REPAIR OR REPLACE THE TOILET. This company has a terrible customer service, that doesn't return any phone calls.

Roy is awesome!

I was assigned Presidio Plumbing through my warranty company. Roy came out the next day with his helper, Daniel. They were polite, professional, and knowledgeable. So much, in fact, that he provided me with contact info for maps and departments downtown.

Unlike companies in the past where they just punch through the clog and try to sell you on expensive flushes, Roy and Daniel did the job twice to confirm that it was done correctly and efficiently.

There should be a superstar button on these reviews I am a terminally disabled veteran my hot water heater went out my warranty company was and is the worst I have ever dealt with Eric with presidio plumbing was amazing he communicated with me everyday it took a week for the warranty company to say they weren't going to cover the hot water tank at this point I was left with no choice but to come out of pocket for the hot water tank Eric did me a great Justice this company went above and beyond it's nice to know there are still small businesses out there that care about what US veterans did thank you team presidio for impeccable service
I'm guessing those of you that gave bad reviews probably lacked proper communication skills and just wanted things your way

Presidio was dispatched though my insurance company to repair a water leak between the meter and the house. The workers that did the repair were friendly and courteous. However, when they finished the repair they got dirt in my pipe line whereby my kitchen and laundry room did not have hot water. I was able to remove some of the dirt and pebbles from the screen on the sink faucet in my kitchen island. However, the main kitchen sink and the laundry room sink hot water have clogs and do not have easily accessible screens. Since the hot water on the island kitchen sink flows freely, it doesn’t take a rocket scientist to understand that the water is getting from the hot water heater to the kitchen and that the clog has to be in or before the faucets but after the hot water heater. Presidio fails to take responsibility and refuses to repair the clog that they caused. Further, they seldom answer their phone and never return calls left on their voice mail. Further, they told my insurance company that the clog was in my hot water heater which is not true because as previously noted the hot water runs freely to the island kitchen sink. Further yet, there was no clog before Presidio repaired my underground pipes and regardless of where the clog is, the clog is directly caused by Presidio causing dirt and pebbles to get into my water line. I now have to find a plumbing company to repair my clog and have to pay out of my own pocket. Hopefully the insurance companies are aware of this and stop using this subpar plumbing company.

AWFUL! These people were assigned to come fix a plumbing issue at my house, by a warranty company. The issue is leaving me unable to use ANY water. I had a 3 hour time frame for hem to come to my home, where I was waiting, I called to make sure they would have someone give me notice when they were on their way, which they said they would. They NEVER showed up, and didnt' answer any of my multiple calls, even though I was calling well within their business hours. Total JOKE, don't use these people.

We were having plumbing issues so we called our warranty company to have a plumber sent out. The warranty company told us to expect a call from the service provider to schedule an appointment within 4 hrs. The next morning we received a call 15 minutes before the Presidio Plumbing guy was to arrive at the house! Good thing we were home!

Once Roy got there he diagnosed the issue telling us that the main line was backed up. However because the house was built in the early 60's it didn't have a "clean out Valve" and wasn't up to code, same thing another person mentioned in their review. He said once he could get a second worker he would come to the house and unclog the main line from the roof and then work up an estimate to install a clean out valve to bring the house up to code.

3 days later, we still have had no one come out to fix the issue of the main line. No contact has been made, and the warranty company can't even get them to answer the phone!!! So here we are having 2 elderly, one handicapped, living in a house where they can't take a shower, wash clothes, use the sink, or flush a toilet for fear that the line will back up!! UNACCEPTABLE!!!!!!

Thankfully our warranty company saw the need and referred us to someone more capable. I'm not sure how this company is in business with such poor practices, but if you get the chance steer clear of this company!

I am very upset by the service of Presidio Plumbing. Tommy came to my home to install a garbage disposal and it was then that I was told that the power cord on my old disposal could not be installed onto the new one. I had to buy a new power cord and wait for Tommy to return for the installation. He did not return the same day, and I was told I would have to pay more for the return trip to have him install the power cord. Not good customer service regarding this, since I was not told beforehand that the old power cord could not be installed on the new one. Why should I pay more for him to finish the job that he could not do because of miscommunication?

We filed a claim with our home warranty last night, and Leo showed up today at 11 am. We thought we had issues with our pipes, but turns out it was an easy fix in our toilet. Leo had it fixed in one hour and we are super thankful! Great company, quick to fix, and very professional!

We woke up with water pouring out of a seam in our garage. Called our home service line warranty company and they had Presidio out right away. Since the break was under a concrete pad Gabriel wanted to have a detection service in to pinpoint the leak. They came the next morning and marked the leak. The break was exactly where it was marked. This all occurred on a Thursday and we thought for sure we’d be without water through the weekend. To are surprise, Gabriel, came back this morning and we had water by noon. I’ve dealt with a number of plumbing companies in Tucson and I was really impressed with the service, their concern that we have water over the weekend and they cleaned up the area. I would highly recommended them, as their dedication to service is remarkable in today’s economy. On top of this their are also recommending a concrete company in to repair the pad.

Avoid this plumbing company at all costs. If you are going through a warranty company, request to go through someone else. This company has the absolute worst communication I've ever dealt with, from having to chase them down on the phone, to being promised that I would hear from a "supervisor" because of my ongoing water heater issue.

I've had no hot water going on 2 weeks, because these people sat on the order and did nothing unless I babysat them and called multiple times.

I got different story after story, from my water heater going to be replaced, to a repair going to be performed, to someone telling it that it was denied due to my solar water heater.

AVOID THIS PLACE

Was given them by our home warranty company. The older gentleman that came out was rude, but I let it slide because I just wanted my hot water heater fixed. I was told they had to submit a parts request to a third party company. 3 days later I called to follow up, they said that they were still waiting on it. Asked for a call from their manager, never got it. Asked for the third party company info so that I could try to expedite the process, they “didn’t know it.”
Called my home warranty company and complained and got another local plumber out and they fixed same day.
Presido plumbing was a waste of time and a joke.

Just to be clear, our technician was polite & professional, & he deserves to work for a much better company. I would never, ever hire them in the future. It took 3 visits to fix a simple toilet leak.

The guy answering the phones never bothers to follow up or follow thru on anything he promises. For a whole day, they couldn't be bothered to even answer their phones.

They never stock their trucks with the simplest of supply's and everything takes multiple trips and 3 times as long as needed to complete. When I called them out on this nonsense, I was disrespected & hung up on.

All in all, horrible experience, rude, & dishonest company. Avoid them at all cost in my humble opinion!

Super fast, great work and a fair price...highly reccomend!

Geoff does great detailed work and the prices are reasonable.