Plumbing reviews in Tucson, Arizona

James was outstanding! He clearly is a professional plumber and great at customer service. He was friendly, a problem solver and conscientious. A great employee doing great work!

We used them to completely redo the plumbing in our new house with poly pipes and to renovate our downstairs bathroom. They went above and beyond. The guys and gals over there are wonderful.

I wish I could give 7 stars, that's how happy I am with Plumb Plumbing. James and Joe definitely saved our bacon. Can't recommend them highly enough.

We had a great experience! Their team (both on-site and virtual) were communicative and professional, and the team they outsourced drywall repair to did a great job as well.

Had a sewage smell in my condo. They were polite, punctual, and diagnosed and fixed the problem within the hour. No more stink! Very pleased.

great skill base and service ,used them for a whole house re pipe and am extremely satisfied with the entire procedure and warrantee . I got lucky with these guys ,so hard to find an honest licensed plumber and these guy are them . Thanks Arron,Eric ,Amber and Vickey!

Charged me 110 dollars for the hour. They were here for 5 minutes, did not fix a single issue and still charged me, do not recommend using this company. This is highway robbery and no company who follows this business model should exist.

These are my Go-To guys in Tucson. All of the techs have been reliable and well versed in their trade. I use them both professionally and personally; they repiped my whole house in 2 days!!! Thanks Plumb!

Joe was very friendly, prompt and responsive. We really appreciated his services. He is a nice, professional and competent plumber and I recommend him for any serves he provides.

My landlord put in a work order for our water heater we were notified the same day and they were here the next day, after confirming we needed a replacement everything was completed within 24 hours thank you again Steven and Jesse you guys were awesome and professional highly recommend

Excellent service. James did a fantastic job in helping address a loud pipe and quickly found the root cause and proposed an easy-to-understand solution. Detailed and friendly; highly recommended to get the job done right.

Plumb Plumbing has delivered great work at reasonable prices the three times they have been out. Eric from Plumb Plumbing is very knowledgeable and helpful.

I have put off writing this review because I was afraid people would think I was paid to write it...that's how good Plumb Plumbing is. Several months ago SW Gas moved my meter from my neighbor's driveway to the side of my house, in the process they cut off gas to one side of my house. A contractor friend rigged a good temporary fix and I got an estimate from one of Tucson's better known plumbing contractors: that sent me into a deep depression. A few months later SW Gas decided to leak-test my system--it's a fifty year old house so everything leaks--and subsequently shut off my gas, that was on a Wednesday. The same day I called Plumb Plumbing to get an estimate. Joey came out early the next morning and we went over where and how I wanted the new gas lines run. Unlike the competition, his attitude was: "You know what you want and it's code, we'll do it ." On Friday they had an estimate for me, on Monday they started work, Tuesday afternoon they were finished. They put the new lines exactly where I wanted them at LESS THAN HALF what their competition quoted me. It took for Pima County and SW Gas longer to do their re-inspection than it took Plumb Plumbing to do the whole job. Need I say more.

Finally! A plumbing company that delivers. What they say they will do, they do, on schedule, with very professional, polite people who will leave you very happy. Special thanks to James, ask for him. If you are lucky, you might just get him.

Plumber JH came out to replace a leaking outdoor fixture. In the process he tried to pull a 1.5" fitting through a 1" hole in the stucco causing another leak in the interior wall. The comical thing about it was that the entire time he was there he told me how high his IQ(156 if your wondering) was and that he was their best technician. In the end I required them to come out two additional.times to fix the original problem and the other two issues they created . After all of that and sending out a different plumber, it still dripped which I just fixed.myself. Called to let office manager (Shawn/Shane) know but completely unapologetic. This incident occurred awhile.ago but didn't.wae Lots of better options. Don't use this company

We have several gas leaks in 2 furnaces and a water heater that were discovered by Southwest Gas late on a Friday afternoon. The gas company turned off the gas to our home until we fixed the leaks. We are senior citizens and it is nearly freezing every evening. I called Plumb Plumbing's on-call technician (they advertise 24/7 availability). The technician told me that our problem was not an emergency and that we needed to try to coordinate a time next week for their staff and SW Gas to be at our home at the same time. (It had taken several days to get SW Gas to come out, and of course they only gave us a 4 hour window). When I told the tech that I felt that he was unreasonable, he said he needed to speak with his supervisor about coming out, although he had no other calls in his queue and we were willing to pay the emergency fees. He would not give me his supervisor's name, said he didn't want to deal with "my stress," and hung the phone up on me. Very,
very poor customer service. I guess they don't want or need business.

I recently called Plumb Plumbing to fix a few items in my kitchen. I was checking underneath the kitchen sink after the plumber had finished, and I noticed that the base board in the cabinet (where he had been working) was broken. I asked the plumber about it, and he admitted that it had broken while he was working.

This was odd, the guy was not going to tell me that he broke it until I noticed something.

Anyways, I had the plumber call his boss, because if a worker breaks something, I feel they or their company should replace it. The boss took a look at the broken base board and determined that because it was not plywood (the correct type of material in his opinion), he would not be replacing it. I told him that the type of material is irrelevant. What is important, as I explained to him, is that companies have integrity and do the right thing. I told him quite clearly that he could do the right thing by having his company fix the base board which was broken by one of his employees, or do the wrong thing by doing nothing. He responded by telling me he would not fix it.

Plumb Plumbing has shown a lack of integrity by treating a customer this way. I will personally never reach out to them again for any future work, and would recommend that anyone reading this do the same.

Very reliable, responsive, and professional.

After a sudden urgent plumbing issue, James was there within an hour! He was able to assess and fix the issue quickly. This is a company that cares.

Job Requirement: Full house re-pipe (Poly with PEX), replace water heater, replace main water line from street to home shut off valve.

I generally don't take the time to post reviews but was compelled to since the job requirement was extensive and expensive and as such may be helpful to others.

Contacted 5 plumbing companies. 4 provided quotes and 1 was a "no-show". Needless to say, the 4 bids were wildly different and all provided moderately different approaches for re-plumbing the home. Eventually selected Plumb. Why?

1: They were the most certain about the re-plumb approach.
2: Whole Home re-pipes appeared to be a core competency.
3: Others who utilized Plumb provided favorable reviews.
4: Although not the cheapest their pricing was competitive.

Review:
1: Crews were always on time (shocking in todays environment !!).
2: They re-piped exactly as they described during the assessment. I believe Plumb's approach was the least disruptive (other plumbers planned to move some exterior plumbing which made me somewhat nervous).
3: Cleanup was excellent.
4: Only gripe (small) is the dry wall repair was great in most rooms but only "good" in one room. The skip trowel texturing was smoother than the rest of the wall. If you look wall with the intent of see if the texturing matches it is pretty obvious that it does not. However, after replacing the wall hanging items it isn't as noticeable.

Overall: Would recommend Plumb for any plumbing needs but especially for an extensive job like this one. I should note that we had a small gas leak in a pipe above our kitchen that Plumb was also contracted to repair (yes... crazy timing). When Southwest gas returned to turn our gas back on and test everything the technician shared that we must have hired a very good plumber because the quality of the water heater installation was exceptional. He said he has seen many shoddy water heater installations by other plumbers in town.

Best plumber in Tucson! Not the cheapest, but the smartest and the best quality every time! Do it right the first time! And, they stand behind their work! Also took great care of my parents when they had a water emergency! Have been using them for 8 years! Won't use anyone else!

The only reason I am giving it 2 stars is because the actual plumbing work is great. The house inspector for our re-pipe job was impressed with the quality of the work. Joey was super friendly and helpful in our estimate. The main problem is customer service. If you have a problem and have to deal with Vicki be prepared for someone who couldn’t care less about you or your experience. Their drywall sub was scheduled to come to our home on Tuesday however when we went after work nobody had shown up nor was a phone call placed to us as to why. When Vicki was questioned her excuse is they’re a 3rd party so not our fault and she was on vacation Monday and Friday (what this has to do with Tuesday I’ll never know). We were told they’d be out on Wednesday & the job would be finished Wednesday but that wasn’t true either. We were notified that they had to come Thursday to complete the work and we’d be finished on Thursday. After I called Vicki out of frustration all she reiterated to me was “Sorry but I’ve already told your husband this..”. How condescending to not even speak to me or try to be sympathetic to the situation. I’m a customer just as my husband is and deserve the same respect. After a circle of empty sorry’s and letting her know I’d never recommend them again (she got agitated at that but just said fine like she didn’t care or didn't believe me) I hung up. She then proceeded to email my husband a passive aggressive email to try to “tattle” to him about our phone call. Turns out her statements about our phone call were incorrect and my husband knew exactly what I had said as I told him about it after I hung up. There is a paragraph where she cites what she told him and it was a lie as well. He has her prior email which states otherwise. Save yourself some headache and just pay a little more money to get actual customer service. It’s terrible because the work was great but I’m beyond excited to be done with Vicki and this company. I’ll never use them again & tell everyone I know to NOT use them and go elsewhere.