Reviews of local pros in North Little Rock, Arkansas

My a/c quit working in June 2017. I called One Call late in the day and they sent someone out the next day at a time convenient for me. They confirmed what I already suspected, my unit was an old R-22 refrigerant system and it was not repairable. One Call provided a very reasonable estimate and installed a new unit. In short: They came when they said they would. They did what they said they'd do. They charged what they said it would cost. They were courteous and friendly. They did good work and didn't leave any mess. My air hasn't worked this well since I bought the place new nearly 16 years ago. I'm very satisfied.

We have used One Call several times in the last couple of years for installation of new units and service call. Great company, competitive pricing and quick response. Very pleased

Purchased a new home and we had One Call out the first week there! They put in a brand new unit at a fair price. The technicians were honest, kind, and knowledgeable! Would recommend them over and over!

Had One Call Service out to inspect my HVAC with representative Jack. Fantastic service and learned a lot about my unit including how to make it run more efficiently. Extremely thankful! A+

One Call Service Group was assigned by my home warranty to service my heating unit. I submitted the request late that night on 3/13/17 and they called me the next morning to set up an appointment for that afternoon on 3/14/17. They actually called back and said they could come earlier and they were in and out of my house in less than 30 minutes. They were very nice and fixed my issue and educated me on the issue. I had a positive experience.

What a wonderful company to work with! Sam is responsive to communication, and wait time for installation was excellent (from a Monday afternoon call to an early Wednesday morning install). Sam's crew was ON TIME, and they were courteous and professional during the entire job. If I were asked to describe the perfect experience with getting a new hvac, this would be it. Zero complaints. Thanks!

Thanks for taking care of my AC! You guys are the best! I have a service contract with One Call and they service my unit in the spring & my HVAC in fall! I feel like I get great customer service at a fair price.

First let me say this had been the last people I called, should have been my first. After calling and waiting for 24 hours without hearing from the other companies, no heat, I called this company and they came the same day within a couple of hours. Fixed my issues didn't try and up sell or anything. They were both professional and got the job done in 45 minutes. The price was responsible considering the weather. We will continue to use this company for our heating and air needs in the future.

Can't say enough good things about this company. From the owners, to the technicians, to the front office staff, everyone here is responsive, knowledgeable, and cares about providing excellent service. Have used them on multiple properties over the past 4 years and will continue to do so. Highly recommend!

One Call is hands down the best HVAC company in Central Arkansas. They're honest, responsive, along with having fantastic customer service coupled with quality.
Personally we had them install a whole new system in our house and it was the smoothest and best process I have experience. Professionally, as a Realtor, I highly recommend them to all of my clients when looking for a high quality and local HVAC company.
Cannot recommend them enough!

We have used One Call for many years and they have always been on-time as scheduled and very responsive to after hour calls as well. Sam and his crews are honest hard working guys that always go above and beyond to complete the job. This company is a great value for HVAC services.

Got a furnace installed (due to broken blower motor). They were great to work with! Speedy with the estimate, invoice, and warranty information

Had an upstairs a/c unit go out in middle of summer. We called a few places to give estimates. One Calls was higher and their quotes don't include tax like the others did, however they seemed knowledgeable and I am willing to pay more for folks I can trust. I noticed after the install my internet no longer worked. Went up to the attic, which was cooler than ever due to some seals around the piping of the new blower unit weren't set and air was leaking into the attic which wasn't a big deal, and saw my ethernet cable was crushed under the new unit. Ordered another 100 ft cable and took about an hour to reroute the cable through walls and get everything set up.

When company called a week or so after install and asked how things were going, I told them and didn't ask to be reimbursed my hourly rate for doing the work but how about for the cable... said they would but never did.

Edit
After posting this review, the company did make things right.

We were recommended Sam by our realtor friend. This was the easiest home repair/work I've had done in a long time.

Sam was incredibly responsive. His quote came within 15 minutes of my initial call. He was able to get a crew over in less than 48 hours.

The crew was prompt, professional, communicative. Our new system is great and we're warm and happy.

Thanks, Sam!

We had them service our Air Conditioner a few years back, and they did an excellent job! We were very pleased with everything! Very nice people!

Absolutely love the service! The compressor went out on our 17+ year old unit. My son contacted One Call Service Group for us and within two days we had a new complete and reasonably priced heat & air package installed. The workers were fast, efficient, knowledgeable, and very courteous. The new unit works fantastic and is much more efficient than the old one. The installation work looks great. We are very satisfied (and cool) customers!

Outstanding HVAC service! Call was made Friday after 5 pm with A/C issue. Within 30 minutes, Joe had arrived and began his diagnosis. Problem was solved and unit is now running and cooling. We will not hesitate to use One Call again for any HVAC issues. Joe is very knowledgeable, very personable , and very professional in his work. Cost of work performed was extremely fair. Extremely satisfied!

I have used One Call for my business Heat/AC service for over 15 years. There has never been a time that I needed service fast and affordable that One Call didn't answer.
I highly recommend them for your home or business.
Terry-satisfied customer

Sam and Lisa have gone above and beyond for us on both our resident and commercial properties. Their staff is extremely knowledgeable, courteous and prompt. This company simply can not be beat.!

A few weeks ago, my family was given a situation when our beloved family member was sent to our family home to live his last few days assisted with Hospice. That situation lasted 5 weeks and during that time our air conditioner went out. We called our home warranty company who sent someone out. The person they sent spoke to my sister, who was losing her husband and she was a person who was also in her most vulnerable state, who told her the unit was too old to repair and she needed to get a new AC unit. I smelled a rat and called One Call Service Group to come out and check it out for us and they found the unit only needed freon. They checked out all of the unit and they also filled the freon and the AC has been working beautifully ever since. They treated us with respect, they did their job quickly and have even followed up on us to make sure that all is working fine. Great job One Call Service Group and also, we will never forget your generosity! THANK YOU!

I'm signed up for the spring and fall service, and One Call's team has gone above and beyond on service and education each time they've come out. This last time, my furnace went out right before Thanksgiving, and they not only squeezed me in but also went the extra mile to get in touch with the warranty group despite the office closing early for the holidays. It's clear the NLR One Call team cares about its customers. Very impressed with the service!