Reviews of local pros in North Little Rock, Arkansas

My husband and I recently used Kirby Heating and Air Conditioning Inc. to fix our old AC unit that was not blowing cool air. They were able to come out the same day that I called and do a diagnostic, and even left a small machine behind to allow us to have cool air until the furnace could be replaced (thank you Joe!). They quickly found us the most affordable, reasonable replacement option for our family, and I felt like they treated us like they would family. The office personnel were so kind, and the repairmen who came to our house were respectful and quick to get the job done. They were able to get us a new inside unit within a week! I will absolutely be using this company again for all AC related service issues. I didn't feel like they were trying to make money off of us, or pitch us some expensive fix just to make a few bucks. They took care of my family!

I’m not sure how this business is able to operate with such poor service. They don’t book appointments, only we will put you on the list. It will be day 3 and each call checking on status was we have you on the list and will get to you when we can.
Another call to check status was a Woman who was very rude and said I already told you we would be out when we can and hung up ! It’s unreal with all of the other competitors out that they are bold enough to be so uncaring about providing service. Going to get other bids from other companies and present to property management. I guarantee I can find a company that cares more than these people.

I wouldn't recommend this company to anyone . Extremely rude... They hang up in your face and invalidate your contract by saying you owe a bill that's covered in your contract... Already reported to BBB... Don't provide 24/7 service.. Their customer service was awful—long wait times and uninterested reps. The rep continuously hangs up in your face I highly recommend avoiding this company at all cost.

Big thank you to Joe and the rest of the Kirby team! Would recommend.

Kirby Heat and Air have been incredible. They are fair, prompt, professional, and extremely kind. They are who we call for all our HVAC for our home and church. A special thank you to Brian Kirby for being the best technician we have ever worked with!

My AC unit failed in the middle of the summer. They were able to get it fixed quickly, even though they were booked solid! The technician was friendly and knowledgeable, and the customer service team was also kind and helpful.

Jameson was very good he saw that had turned my breaker off
Ski Brothers didn’t charge me anything
I will call them again when needed

**UPDATE** Edited to add because I see they responded that they came out free of charge to check to see if the job was done correctly. Yes, that's true, as I said in my original review. However, that does me NO GOOD when you don't even leave me a copy of your report. I now have no idea what was done incorrectly other than the few things I can remember. Not really helpful when you don't tell the customer what needs to be fixed.

We have three brand new Heil systems so I have been trying to find a company familiar with this type of inverter system and brand. We were referred to Ski Brothers by a local supply house because Ski Brothers is their biggest Heil customer. One of the owners, Aaron, came out at the end of June to look over our newly installed system to make sure it was done correctly and to give us a quote on any changes that needed to be made. He found things installed incorrectly like wires not actually hooked up and he told me he would get back to me with a quote. I gave him a couple of weeks because the following week was the 4th of July. When I didn't hear from him the week after that I called and the receptionist told me she would check with him and get back to me. She never responded. So I called back a few days later and she told me he needed more time but that he was working on the quote. I told her to please let me know as soon as possible so that I can go ahead and get myself on the schedule to have the work done. No one ever called me back. So I called back again the next week, only to be given another excuse. In the last 1.5 months I have called back at least seven times, each time only to be told he's waiting on a quote from a supplier or that he's working on the quote and will have it done soon. And not once has anyone ever called me back. I have had to call them back every time. Today when I called back the receptionist told me she spoke with Aaron and he said that they don't have time to do the job. Why did they not tell me this 1.5 months ago?? Evidently my time is not as valuable as theirs. Frustrating and hard to imagine that all of their five star reviews are real with customer service like this.

Aaron has been a huge help updating and maintaining the 24 hvac units we have at our church. The team always responds quickly and even worked on an off day to make sure one of our units was repaired correctly before an upcoming service.

The very day that Ski Brothers H/A acquired SuperTech H/A, Matt Chwalinski (one of the Ski brothers) came to check out issues we were having with our H/A system. I could tell right away that Matt was a man of integrity and knew H/A extremely well. What i especially appreciated was his willingness to take the time to explain to me "in layman's terms", not only what was going on with our system that needed some repairs, but helping me understand how to more effectively operate our system and how to think about planning for the eventual replacement of our system (it's 17 years old) and what "options" we might want to consider for an eventual replacement. Matt actually had to come back the next day to complete the work needed and he made me.feel like he had been taking care of us for years. I would highly recommend Ski Brothers H/A as they clearly plan to be around for a long time to come and they will take care of you ! (Thanks! Matt! And Amber at the office was incredibly helpful to get everything scheduled and taken care of !)

AC went out yesterday afternoon. Called SKI Brothers (our AC people). Got an appt for this morning and AC was up and running before 10 am. Best service ever, very professional, and knowledgeable. Thank you SKI Brothers.

We called when our Air wasn’t working and got great service on the phone. When the Techician Kim got here he was friendly, informative and did a great job! Would definitely recommend Ski Brothers! 5 stars!

SKI brothers came with an hour or so. We’re here about 30/40 minutes. Fixed the problem. Quick, efficient and reliable.

Excellent customer service! They offered many different times and days to service our AC unit. They communicated their progress with our scheduled appointment and confirmed when they were on the way to our home! Kim the service technician was very professional and detailed to us the issue and solution to properly repair our unit! Will definitely use this company for our all of our AC needs!

Tues 4/29 I called last week to schedule an appointment to have by ac unit checked and serviced. The young lady scheduled me promptly for today. They were willing to work around my erratic work schedule and appointments. Eric came out and serviced my unit in a timely manner. Very polite and great work ethic. I definitely recommend these people. Please give them a try, you will not be disappointed.

Ski Bros are the best there is!! They are reliable, fair and have genuine care for you and your needs.

Eric knows his stuff! Friendly, efficient and explained in a way that was very understandable. Same day service! Highly recommend.

Ski Brothers Heat and Air is ALWAYS the right call. The best peace of mind you can have is on the other end of the phone number at the bottom of this thermostat. They’re truly the best in the business, professional, trustworthy, fair and honest. I can’t say enough about them, not only will they offer a range of options, but they know what they’re doing so well that when they say it’s fixed, you can count on it. One call to Amber, and I had a friendly voice assuring me that someone would be out. The technician showed up when she said that he would and with no time wasted I was back in comfort, and felt that I should add the technician to the Christmas card list because he was so kind. Thank you Ski Brothers!

Eric was great, came when he was supposed to, showed me the issue, then had me fixed in no time. Great experience, would definitely call again

I called for after hour service when our AC unit quit working. They arrived quickly and had us back to cold air fast. Service was professional and friendly. Would highly recommend.

Very professional, on time and the most impressive thing was I called for a reason thinking I had an ssue and asking for repair and they were honest enough to tell me what to do on the phone and that it wasn't really service call worthy so that made me want to sign up for their annual membership to get my unit prepared for summer and winter. They could have easily scheduled that service call.