Home Services reviews in Berkeley, California

We had a great experience with Alley Cat. From the initial inspection, we felt well informed of our options and they were extremely transparent. Also their work has been incredible! From day one through the consistent follow ups. I highly recommend!

Totally thorough. Totally professional. They are a real pleasure to work with. We had a different company out last year and their work was incomplete and ineffective. Alley Cat guarantees their work for a year, and what they did to deal with our rodent problem was leaps and bounds more thorough and complete than the jokers we used last year. Brian and his team were fantastic today.

Jelder and his team from Alley Cat did an outstanding job on our home. Jelder was organized, clear, and easy to communicate with, and his team was hardworking and respectful. The work was thorough and well done, and we really appreciated the attention to detail. Would absolutely recommend them.

Hugo and the Alley cat team were great.
He came over and found the exact location rodents were getting in and took care of it under our warranty after our initial service. We highly recommend working with this company to anyone.

Technician arrived on time, covered things so they didn’t get dirty, and worked efficiently. Very clear explanation and very courteous. This is our second time using them and we recommend them to anyone!

Jose, the technician was helpful. He gave us a call/text to let us know either he was still working with other client or whenever he was on his way. He also was very thorough !

This visit was a follow-up to the original service (rodent proofing), and the technician, Melvin, did a thorough inspection. He looked at the traps (not one of which had been tripped), took multiple photos, and looked carefully for signs of the critters that had been the cause for the original call. This inspection was part of the initial cost, and Melvin was sure to explain that I could arrange for another free inspection as well as any subsequent calls under Alley Cat’s warranty. I am a happy customer.

We have had nothing but the best experience with Alley Cat. We first worked with them in 2021 when we have a pretty big rat and mouse problem. They were incredible--they found entry points and closed things up and set traps--and we have not had rats again. We do, however, get mice sometimes. So over the years we have called Alley Cat and they always do a fantastic job. Today, Brian and his crew came into the house to sanitize, clean and discover entry points (after Johnny--who is awesome--came to the house to do an initial inspection). Brian and his crew were amazing. They found holes where mice had chewed through drywall to get into the house! Brian surmised that the mice were coming through the walls--and he found that entry point as well and closed it off (in our backyard). THANK YOU, BRIAN!

Alley Cat has such good people working for them. They are always kind and explain things thoroughly. When Brian and crew came in today they immediately put on shoe coverings and in general they are really conscientious and respectful of our home. And they really know their business. We've recommended them to many people because we trust them and have had, and continue to have, such a good experience.

Williar and his team were great. They were very thorough and when they were done; he showed me photos of all the great work they performed. These guys and the company at large, know their stuff
when it comes to the eradication of rodents and other pest.

Miro came for inspection and did a great job taking the time to provide an estimate and the best plan for our project. He was honest, professional, and communicated very well.
Juan and the team were very professional, communicated well, always on time and cooperative when we had another technician on site for a different job. They performed all the agreed upon services and even went above and beyond for a small area that was not originally included in the estimate. They provided photos after the service. Overall, I would definitely recommend Miro, Juan and the team.

Williar was prompt and personable. My neighbors needed him to go to their backyard to have access to my garage right away and he was able to talk with them and put them at ease. I also had a lot of anxiety about traps being there and he showed me how to work the traps. He showed me what happens and he said anytime. I feel that a trap has been snapped. Call right away and within 24 hours somebody will be there. He also gave me his personal number so that I could call if I had any questions that I didn't think of at that time. He just did a bunch of stuff above and beyond

I contacted Alley Cat to come fix an issue we've had for years. Seasonal rodent infestation. Wilder came out and listened carefully to the history, our concerns then did a very thorough investigation and inspection of our two story hillside home. Afterwards he explained his findings and recommendations. He even discussed other remedies so we could make an informed decision. We never felt pressured or being sold. Excellent advice and explanations. After other quotes and inspections we decided on Alley Cat. While waiting for our scheduled start date we heard more noises and Wilder ordered placement of traps in the meantime.
Melvin came and placed traps in our family room attic where we're hearing scratching activity. Very quick and efficient.
Jelder, team leader arrived on time, did a walk thru and had the team get to work.
This is a scheduled 4 day project to remove contaminated insulation, to clean and sanitize and rodent proof our entire crawlspace. Day 1 was terrific.
I'll update as we progress.

I can’t praise Juan enough for the level of service that he and his team gave. They arrived on time and Juan walked me through their plan. They worked quickly and did a really thorough job. It was a big job and the whole group was excellent. When they finished, Juan walked me through everything they’d done and showed pictures of the completed work in those sections I couldn’t get to. I would highly recommend Alley Cat to anyone!

Update 01/31/2025:
After significant back-and-forth, I am updating my rating to 3 stars.

To AlleyCat’s credit, this issue was ultimately resolved amicably. After escalating the matter multiple times, their operations manager did come out, identified the outstanding issues, and ensured the work was finally completed properly. They also followed through with partial compensation, which I appreciate.

That said, this was far from a five-star experience. It required an excessive amount of effort on my part to document problems, provide photos and videos, follow up repeatedly, and essentially prove that contracted work had not been completed. The resolution only came after persistent escalation and weeks of back-and-forth, which is not what I would consider a smooth or customer-friendly process.

I’m giving credit where it’s due for eventually making things right, but the amount of time, stress, and self-quality-control required to get there prevents this from being an excellent customer experience. Potential customers should be aware that while AlleyCat may ultimately stand behind their work, it may take significant persistence to get issues addressed.

Original Review:
If I could give zero stars, I would. I was originally recommended to AlleyCat by my realtor who has used them for years, which makes this experience even more shocking.

After three weeks of waiting for my scheduled abatement and cleanup, the crew finally arrived and immediately gave off a rushed, hurried vibe. Unfortunately, that first impression turned out to be absolutely correct. My contractors, who were on site for unrelated work, later documented over 25 photos of areas that were supposed to be cleaned but were left completely untouched. This included mice droppings, contaminated surfaces, debris, and contractually listed items that were simply ignored.

I notified AlleyCat management the same day, providing them with the photographic evidence. To their credit, they were polite at first, but then put me back in the queue with no urgency, no accountability, and no expedited solution despite their failure to deliver what I paid for.

Fast forward another month before the next crew showed up. They were at my property for less than an hour, most of which they spent simply wandering around without tools. Sensing this was another half-hearted visit, I filmed the entire thing. And just as expected, the cleaning was not done, not even close.

I sent the video to AlleyCat customer support immediately. They promised to respond.

That was two days ago.

Since then, I have called multiple times, left voicemails, sent emails, and received nothing in return. No follow-up, no ownership, no remediation plan. Just a complete, unacceptable disregard for a customer who has already proven twice that the job was not completed as contracted.

Given the thousands of dollars I paid and the evidence showing they barely performed the work, I have now initiated a formal dispute with my credit card company.

After this ordeal, I genuinely feel scammed.

My advice to anyone considering AlleyCat: RUN.

There are many reputable companies that actually:
- do the work they contractually agree to
- communicate with customers
- and stand behind their services

AlleyCat, in my experience, is not one of them.

Save yourself the stress, the time, and potentially thousands of dollars. Avoid this company at all costs.

MacawClean did an amazing job cleaning the windows of a 53-floor building in downtown San Francisco. The team was professional, efficient, and the quality of the work was excellent.

High-rise window cleaning requires real expertise, and they delivered outstanding results. I highly recommend MacawClean for any commercial high-rise window cleaning needs.

Great service and very fast and efficient

I hired them to clean the offices of the 30 stories building
Excellent job- very efficient and punctual

Second window cleaning visit from Macaw, and they again did a great job. Natali was friendly and efficient, and the two-person crew left our windows sparkling and the house as neat as when they arrived.

Was awesome to work with them. They were flexible with coming out and paid attention to detail. Our windows look great!

Natali was responsive, prompt, and the crew did a great job. I will definitely be giving them my business in the future, would highly recommend.

They did a great job cleaning all the windows of 10 stories commercial building.
Will hired them again!
Highly recommended