HVAC reviews in Fresno, California

My AC stopped cooling during the heat wave ( more than 110 degree) , I was desperate so I contacted Energy Smart after hours, Willy responded right away and was very nice to come to my house after hours trying to make it work without costing me money. Unfortunately i had a leak and had to change the coil. Willy's team came next day and changed the Coil and fixed the problem, my AC started to work right a way.
Willy's team was professional, kind and efficient. I have a full trust in this company and I highly recommend It.
If you have issues with your AC and want to be fixed right away then call Energy Smart.
Thank you Willy's team.
Thank you Energy Smart.

My experience with Energy Smart was amazing! In the middle of summer my air conditioning system stopped working. I was not sure what company to select but when Energy Smart responded to my inquiry so quickly and had such an awesome customer rating I knew that I was in good hands.

They were out my house the next day and my technician Jacob was so efficient and thorough. He explained everything so that my family and I understood, I appreciated that. Jacob made all of the necessary repairs and ensured that the unit was functioning properly. Energy Smart is a great company and lucky to have Jacob. Thank you for everything.

They got my new unit fairly quickly. The process was clear and they were organized. They had to add an electric panel but this doesn't delay the scheduled installation. The owner is friendly and explained the options to me in a manner that's easy to understand. He's willing to work with me to get a fair deal. They're also available to follow up in case of any issues.

My AC went out at 9:30 pm on a Saturday night. I called like a zillion people, just trying to get someone who could come out on a Sunday. The owner of Energy Smart Engineering, Willy, said he would personally come out early on Sunday morning. He was here before 8:30. He was very clear all along the way about what needed to be done and how much it would cost. 2 hours after he got here, he had replaced the capacitor, cleaned the condenser, refilled the freon, and repaired a leaky valve. All of this before the other places I called even called me back. Our AC is working better than ever. I would definitely recommend this business.

DO NOT USE THIS COMPANY!!! (I have receipts)

They may try to gouge you. I have a receipt and an invoice to prove it.

I had them do a lot of work on my house. They did new A/C ducts and a new A/C unit. I paid a lot of money out of pocket plus my home warranty company paid a lot of money to them.

The work was done in the middle of summer 2022. It worked for one full summer in 2023 and then it stopped working in the middle of summer 2024.

They came and inspected my AC and suggested a “hard start kit.” They charged me $400 for it, and they installed it in minutes. I’m attaching a picture of the invoice.

In less than a day, my AC stopped working again. I googled “hard start kit” to see what it does, and I found the exact same one that the AC technician showed me. It costs less than $11! I’m attaching a screenshot.

When the manager came back out, he said I needed a new compressor, which is under warranty because the unit is only 2 years old. He wanted to charge me $3,000 to change the compressor, which was under warranty. He said there was a warranty fee of $200 that the distributor charges. That was a lie, but I’ll get to that later.

Knowing that they up-charged an $11 part to $400, I asked for an itemized estimate. I’m attaching a picture of the estimate.

The estimate showed that they not only wanted to charge me $200 to pay the distributor’s fee (see the line item labeled: “Warrenty agent Cervice”), but they charged me an additional $200 to themselves for no reason whatsoever (see the line item labeled: “Energy Smart Warranty Agent Service”).

Energy Smart also wanted to charge me for two hours of labor at $800 per hour!!! A total of $1,600 in labor for a two hour job (see the line item: “labor”).

Note: At the bottom of the estimate, there is a discount of $400. When the manager was leaving my house, after inspecting my AC, and before sending me the estimate, I caught him taking the hard start kit with him in his hand. He had removed it and said nothing until I asked him about it. I told them I wanted to be credited back for the hard start kit that did not work. That is what the “discount” means in the estimate.

After seeing the estimate, I had someone else do the job. They did it for $1,300. Indeed, there was a warranty fee from the distributor, but it wasn’t $200 like Energy Smart told me, it was $175. And the new contractor did not try to charge me his own fee for the warranty. So, energy smart increased the fee and then tried to double charge me the fee.

See the google review from Nicholas Duong. Energy smart did the same thing to him that they did to me. Notice that Nicholas points out they talk a good game. I fell for it too, which is why I kept dealing with them when I should have known to go elsewhere.

Learn from my mistake. DO NOT USE THIS COMPANY!!! Call your home warranty company back and ask for another service provider

The service was great. The technician was nice and respectful. They responded quickly and came in less than 24 hours. Would give 5 stars, only disappointment, is part replaced only given a 30 day warranty. For a part costing over $500 I would think the manufacturer should offer at least a year.

Energy Smart Engineering was sent out by my home warranty to fix an issue I was having with my heat pump. I gave them two stars because they were on time and polite but my experience with them since has been very frustrating.

The technicians were trying to fix my unit for 3+ hours and ended up leaving without fixing the issue. Told me my unit is too old and they don't know how to fix it. They were at that point the third company I've had out to fix the unit and none of them were successful so I accepted their answer. However, they then submitted to my home warranty that the unit was "missing a circuit board" and that was causing the issue. My warranty doesn't cover missing parts and since this was different from what I was told, I tried to call them to see if I could get more information. I tried two different numbers multiple times and left a few voicemails. I even sent them an email. Never heard back. My home warranty sent over another technician for a second opinion and he was able to fix the unit in 40 minutes. Ends up it was a simple wiring issue. I asked him about the "missing circuit board" and he told me the unit doesn't even come with a circuit board.

Poor customer service and inexperienced technicians sending nonsense to my home warranty causing me more issues.

If you're in Phoenix or have an older unit, I do not recommend them.

Showed up on time as agreed. Called to confirm. Very friendly and professional. Explained the issue very well and provided additional maintenance advice. I am extremely happy with the service provided.

Great Service!
Very professional and honest team. They fixed our AC quickly and explained everything clearly. I highly recommend them for anyone needing reliable AC service!

Willy is my hero! My air conditioning stopped working at around 10 PM which is truly a nightmare in 114 degree heat in Arizona - he messaged me shortly thereafter and came to my house 10 hours later (on a Sunday)! He was so efficient, pleasant, kind, and communicative. He fixed the problem in 20 minutes. He is truly a lifesaver.

I have had my air conditioner serviced with Energy Smart since 2018. They are very honest and professional. I would highly recommend them if you are looking for someone to service air conditioner.

We had a home warranty call. They called and scheduled an appointment in timely manner and came out on a Sunday. Willy was our technician, was very informative, nice and fixed our issue. Thank you for the great service!

Energy smart did a thorough assessment for my AC and were able to find out where the issue was. They were clear with me and explained the scientific parts using easy language. They accommodated my needs and worked around my schedule. They were approachable and quick to respond. I appreciate their work and wish them all the best. Big thanks to Mr. Waleed for all the enthusiastic attention. Thanks for serving the valley customers !

My home warranty company had them install a new HVAC unit in June. Come time to use my heater and nothing worked. I called and they told me since it was passed 30 days, pay another service fee through my warranty company. Their guy came out (different than the install guys) told me that he could see from the install pictures that they never turned the gas lines on. He got it up and running but it was making a horrible sound every time it kicked on, I asked about it and was ignored. 3 weeks later and it has stopped heating again. When I called I was told I had to resubmit with my home warranty company. After doing that, again, I'm told the soonest they can be out is over a week away. After messing this up 2 times it should be a priority to get it fixed correctly to negate liability. Especially when they've admitted fault before and now I'm having to run space heaters in my house to keep my toddler from freezing. Wouldn't recommend having them install a unit, it's been nothing but a nightmare dealing with them.

Definitely exceeded our expectations. Mr. Frank from Energy Smart Tulare was very friendly and knowledgeable about the problems we have with our AC unit. 5💫stars for a wonderful customer service. Thank you again!

Had an amazing experience with Energy smart on two occasions. This last time my AC went out they were able to come to my house extremely fast and fix the problem immediately at a reasonable cost.

Willy was great! He diagnosed my issue very quickly and explained everything to me when I had questions. Started a regular maintenance schedule with him. Great company!

Willy was so professional our A/C unit broke down, and I kept looking for a company that could fix it the same day. Until I found energy smart, and Willy got everything fixed in 2 hours from the moment I called. Quick, professional, and great prices.

We recently experienced an issue with our central heating system, which was not blowing hot air during the cold winter months here in Fresno. Willy promptly arrived to diagnose the problem, provided detailed information, and fixed the issue on the same day. His professionalism and efficiency made for a wonderful experience. We truly appreciate Willy and his company for their excellent service.

Willy was very nice and professional. He responded very quickly to our service request and also was very informative about how to maintain our unit. He didn’t make about having to climb to access it and also was very fast working! He was great and our A/C is working better already!

Willy was exceptional. He called me back on a sunday to schedule appointment the following day. He was kind, patient, and professional.
I will always use Energy Smart the promptness was exceptional.