Plumbing reviews in Oakland, California

Good people. Helpful

Had the part we needed to fix Auntie's toilet. Winning.

Excellent service. Great knowledge of area of plumbing.

They are very knowledgeable and the customer service is outstanding

Very helpful and friendly above and beyond customer service

Great job

Lazy and lousy customer service, with smart mouth condescending advice. Very unprofessional service.

Great people, so helpful and kind. They went the extra mile for us...

Great plumbing and hardware store. family orientated and an oakland hidden gem serving our comminty since 1928!

At least they were by far more knowledgeable than going to Home Depot. And they very friendly and helpful.

Super helpful! They answered all of our questions and gave us a lot on insight into the project we are working on.

These guys are always helpful ive been dealing with Cindy for several years and she always goes the extra mile 💯

I miss Global Plumbing and their knowledgeable experts who provided service without snark or sarcasm. With Standard I got the same experience as big box stores with the bonus of higher prices.

Alex was very helpful and went above and beyond to ensure our account was setup correctly.

Called on the phone, and as soon as I started asking a question a woman hung up on me after sounding frustrated I was talking. Called back and a guy picked up, he apologized but still. Hire staff that act professionally.

Good selection of stuff

I like it better than when it was Globe plumbing. There is a whole lot more for a selection. Before you had to go in stand in line to order the part you needed. Now mostly everything is on the shelves. You only order the big items cool. Michael K Hobbs.

The store manager, Cindy, went above and beyond to help me figure out the best product, ensure it was in stock, and have it ready for me when I arrived. Solid selection of plumbing parts and tools, as well as fully stocked hardware store. Will be returning.

I returned items that I did not use because I found another option that was substantially less. None of the items were special order or out of stock items. The cashier told me that a 20% restocking fee would be deducted. The fee was $60. The receipt and a sign in the store said a 20% restocking fee MAY apply. He could not explain why in my situation a few would apply it in what situations it would NOT apply. His only explanation was they could have sold these items to someone else. Mind you, none of the items were special order or out of stock! They were all stocked on the shelves. When I asked to speak to a manager, Cindy came out and without greeting me, letting me ask any questions, or offering any explanation about the store policy, said, “the 20% fee WILL apply. When I asked why the sign says the fee MAY apply instead of will apply, she said, “it’s just semantics.” They arbitrarily and unfairly apply restocking fees! Horribly policy and even worse store manager Cindy.

Never answer the phone and prices always higher then other place

Their customer service is horrible! You go in as a customer knowing what your looking for and they don’t have the patience to help and end up telling you to look for it on your own even the manager gave us attitude on assisting us! If you get this customer from the manager what can you expect from the rest of the employees!!!! Manager doesn’t listen to what your looking for and ignores you walks away, makes you feel like you don’t know what yiur looking for!