Plumbing reviews in Oxnard, California

Well it looks like I'm not alone in my frustration with this company. We move to Moorpark, CA several years back and were told by the builder of our home that Moorpark has very "hard" water. This is definitely the case as my wife's psoriasis flare ups have been more frequent since moving here. So we decided to give Pacific Water Conditioning a try. We only noticed an improvement in the softness of the water for a week or so after each tank swap. We decided to call another company to have them come in and check to see how "hard" our water level was. It turns out that the water tanks being supplied to us were way to small for our family size and that our soft water was only lasting a little over a week. This left us with 3 weeks a month of hard water that has noticeably calcified our faucets and shower heads. We switched over to another company and upgraded to a beefier system that allows me to have "unlimited" soft water by simply adding salt as needed. I finally know what "soft" water is supposed to feel like and no more psoriasis patches.

What really irked me is after 10 years of service, I called to cancel and they said I owed $39.50 even though the billing statement for service was from 12/3 - 12/30, yet they picked up the tanks on the 26th of November. Lol! So I didn't actually owe anything. I payed it anyways because i value my credit score. They then proceeded to tell me that we don't bill monthly, we bill every 28 days so It's 13X payments a year not 12X. Scam City!

I've been a customer for 4 years now. Great family owned company. Our reverse osmosis water tastes the best. Our kids refuse to drink any other water now lol. This past Saturday we had an issue with our reverse osmosis system. It was after hours, but they had a technician out right away. Friendly and knowledgable staff.

They hooked up my soft water system to only the hot water in my home causing all of my new fixtures to be ruined by hard water stains. I had a leaking canister pooling water in my garage and I called 8 times for service to have someone fix it and it took over 8 hours for someone to come, they said that somebody would call me about the leak and no one called, they are difficult to reach and person on phone is curt and dismssive. Move
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Good price and installed on time with no surprises.

Our entire family has started losing hair.. first I thought that something was wrong with my health however, my husband and daughter are also losing hair for the past few months. Moreover our hair texture has become very rough and dry. It’s quite a serious matter to lose so much hair.. we suspect it’s bad quality water softening service that this company is supplying us. We also get hard water stains in our toilets. If we are paying for a water softening service, we shouldn’t be having all these problems! We are about to cancel our service and need recommendations for a better water softener company.

This company has terrible customer service! Dec 23rd the monthly tank exchange went wrong and the water softener delivery guy broke the turn off value and also back flowed partials into my water heater leaving us without water flow and hot water.... I had to install a new hot water heater as a result. The supervisor made no accommodations or took no responsibility. Not even a monthly credit... so I canceled the service very upset as this cost us 1600 to repair...beware , when things go wrong your on your own regardless of what they say up front .

Customer Service is always kind over the phone. The people who service our unit monthly always do a great job. When I called about a leak for the first time in 20 years on the water softener they came right away and fixed it in less than a minute - everything is working great now! Everyone who visits our house always says they've never tasted water like ours before, so much so they call and get their own units.

Every time I write a note in my bill asking someone to call me to discuss other options for service, etc. it gets ignored. When I call the office I get excuses and not friendly attitudes. I have had to call them on several occasions to let them know that my water softener unit is not being turned on when being replaced. I can say, out of all the companies I work with for my home utilities, I have been the least satisfied with this one. When I called today and spoke with the CS person who answered the phone (10/20/16 at 4:15 p.m.) she didn't try to be helpful, resourceful, friendly or care that I was taking both my water softener and water filtration account away from them. She obviously isn't aware that I manage an office with the same service and I will going straight to the owner of this business with my experience and Pacific Water might be losing two accounts now.

Called to ask for an estimate on replacement of resin in my tank. Sent a picture of my tank, per the request of Frances, followed up 2 times and have not heard a word. Feels like poor customer service.

Been a customer for 3 years, have not had any issues with deliveries, very friendly delivery driver. My drinking unit stopped working, they sent a service tech the next day. Robert was really professional, got the unit working, meticulously
Inspected everything and
explained to me how to shut off if ever needed to.

I signed with Pacific Water Conditioning for a reverse osmoses system for my house and was disappointed with their service. The employee who came to install the system was so rude and dismissive I couldn’t believe. When I told him that the quality of the faucet was worse than I expected comparing with other companies. He told me I should have contracted with other company. I don’t recommend this company.

Great customer service and knowledgeable staff. I have been their customer from 8 years. - Jag

I signed up recently after discontinuing my service with Culligan for missed deliveries. Had a couple issues but hopefully all will be good going forward.

Very professional, knowledgeable and personable. Already see a significant difference in our water quality, appliances and dishes. Highly recommend!

We've been using Pacific Water Conditioning for 23 years. They installed our system when we built our home and have taken care of us all these years with any needed maintenance and repairs. We have a whole house filtration system that we love as well as the water softener. Manny is great and has treated us like family, always giving us the best service. Everyone we have dealt with has been a pleasure to work with.

Very thorough and professional. What a terrific option if your pipes logistically cannot be accessed to install water softener.

We used their water conditioner tank replacement service. Installation was quick. Tech did a great job. Replacement tanks came every four weeks like clockwork. Great alternative to installing hour own system.

I needed to replace my soft water system and contacted Pacific Water. Conditioning. I literally went on yelp looking for companies with good reviews! I have to save from the time they came to give me a quote to having it installed to the installation, I could not happier. Very professional and but very helpful with explanation. I would definitely recommend them!

The best tasting water, period. Had them for 30 years and thought we could save some money by buying our own system. Well, it turns out the filter for our owned system cost $420 every few months! And the water didn’t taste nearly as good as Pacific Water Conditioning water! We’re so happy to be back with PWC. I like knowing our water is tested regularly, too.

Sure can. Arthur was professional and I'm glad he knocked on my door. The customer service at Culligan was awful. So, it was refreshing to know I had options.

The communications I've had with Pacific Water Conditioning have been positive. It's a plus to know you are a family owned small business - made in the USA ☺️❤️ and have completive pricing. I even got one month free for signing up!

The initial installation required copper piping installed and it looks really neat and professionally done. The delivery driver is always on time and I hardly know he's here. If I didn't have a dog that barks at the truck I wouldn't know at all He is very respectful of my property - trustworthy.

The soft water tank is much bigger than what Culligan delivered - so, I am assured I will have more than enough filtration without question ☺️❤️

Thank you for your service to the community. Best wishes

I was a customer of this company for over 8 years, trusting that I was getting quality service for what I was paying. Recently, I started testing my water after reading reviews, only to discover that my water was just as hard as untreated tap water. In other words, the water softener I was renting all these years wasn’t doing anything.

When I asked the company to remove the tank, the technician left my house without hot water — a problem that never existed before. I had to call them back again, and when the second tech came, he parked on my driveway and left a massive oil spill behind. Now I’m stuck with a stained driveway on top of everything else.

This company is unprofessional, careless, and clearly not delivering the service they claim. After years of paying them, I feel completely misled and extremely disappointed. I would not recommend them to anyone.