Plumbing reviews in Perris, California

DCP was sent to us by our Home warranty insurance. Our apt window was 8-12, Nick arrived 8:30 super professional experts. Got right to work fixed the leak, knew exactly the place of the leak was very considering covert my countertop to protect from when he was cutting the dry wall. Very satisfied thank you!

I gave them 4 stars because they finally did come and replace the wax ring and my kitchen sink faucet but it took 3 weeks…. After I kept calling for an update the customer service person said the technician hasn’t called the order in with my American Home insurance so that’s why my issue wasn’t getting resolved…. But eventually after me calling and calling the technician called it in and finally came and fixed it!

These guys are crooks. Warranty company sent them out. Guy tells me on the phone I need a new water heater. I discuss with him a possible upgrade to a tankless. Says he will send the report into the warranty company. I call the warranty company and they haven’t gotten anything. I call the company and the girl says she will get it sent in. I ask if they will be able to replace it today. She says probably not. I tell her I’m going to get someone that can install one today. Here’s the interesting part. The other plumber comes out. Lights the pilot and it’s fine. Has been for several days now. I call the warranty company. They say direst said they can’t work on my water heater because it’s a direct vent. They are all direct vent. Every water heater in every house I’ve ever had. They were about to get caught screwing the warranty company. Direct Plumbing. You have been caught and hopefully exposed. Crooked business

They literally was in and out great service fix my issues. I have one other thing they need to fix, but they will come back out for that. That’s the only reason why it’s the four star.

Totally unprofessional staff. My home warranty sent DCP to fix my toilet clogging issue.

In their 1st visit, they simply used auger to clear drain line but I was not sure if they really found something clogged there. I asked them to use a camera to ensure that drain line is cleared or open the toilet bowl to inspect further but they assured me that it’s not going to happen again.

Soon after that, toilet started getting clogged again. I again requested them to visit and this time I strictly asked them to use camera because auger is not helpful but their plumber said that camera is expensive and they need approval from home warranty company.

Later on when I checked with home warranty company then they said that plumber is saying that no need to use camera as there is no mechanical issues with toilet.

So, what’s the point of paying home warranty annual payments if their contractor is not going to fix issues just because it’s going to cost more.

Even I can use auger myself, not sure why we need DCP then.

Just to be clear, my issue is still not resolved and I know there is no point of reaching out DCP as they are just bunch of unprofessionals who are trying to be plumbing experts.

I will never recommend anyone to use their services.

Direct Connection is the worst plumbing company Ive ever had dealings with. After the initial consultation visit it took 3 weeks to get them to return my numerous calls concerning my repairs. I had to complain to my home warranty company. Finally received a repair date 30 days later. On the date of repair, one hour prior to my appointment, they put my repair on hold unless I paid $400 out of my pocket but couldn’t tell me why. Even my First American warranty company couldn’t tell me. It’s a $130 part that is screwed in with two bolts.

DCP Plumbing was the 2nd plumber sent out by my homeowners warranty company First American. I needed my dinosaur of a water heater replaced and the first plumbing company jerked me around for a month without providing any service and tried blaming it on the warranty company. They even tried to charge me $2500 up front for modifications. And in the end they submitted a report to First American saying they couldn't do the modifications necessary. With zero communication to me. It was a horrible experience so I requested a 2nd opinion.

Mike at DCP came out on Monday, he immediately told me that he would easily be able to provide the service. He set the expectation that he would need to get approval and the water heater ordered through the warranty and that it might take a couple of days and by Thursday the technicians were installing my new water heater. Oh, and my out of pocket expense was only $110. HUGE DIFFERENCE. Everyone from the gal I made the appointment with, to the plumbers that came out, answered all my questions and were professional and efficient. They all did a great job and I'm so happy I asked for this second plumbing referral. Mike is fantastic! I would definitely recommend them and will be calling them for any future plumbing needs.

Do not use this plumber! I would give 0 stars if possible. My home warranty assigned this plumber to me and after 6 weeks of run-around promises of replacing my water heater, they NEVER replaced it. They would not answer phone calls, text messages, or emails. They would set up an appointment and then not show up. This went on for weeks!

The service people also looked like they were strung-out and reeked of cigarettes so strongly that my house had to be aired out!

Worst business and a complete waste of time!

I had a slab leak and Direct Connection Plumbing was referred by my home warranty company (First American home warranty).
By far were the best plumbers I have used, they were fast, Knowledgeable, very professional. I’m very pleased with their work and they didn’t put 100 holes all over the place to find the problem!
They Responded to the service call very quickly and had everything repaired within an hours.

I will definitely be using Direct Connection Plumbing for other projects and will definitely be referring them.
Thank you!

DCP deserves ZERO stars. This company is irresponsible, unreliable, and unprofessional. If you are reference by your home warranty to DCP, do NOT accept it, you will regret it. Our house had a tiny leaking problem underground and warranty requested DCP to do investigation and fix. First off, DCP cut way more dry wall than they should have - unprofessional. Secondly, they changed their mind on what needs to be fixed the same day - from cold water to hot water pipe. ?? Not to mention they did not even fix the leaking issue! They did not even cap the other end of the piping which still allows water to run through underground. DUH! It's one interconnected system. Additionally, they show up late the first time, and stood up on us for two days after when payment was made. The receptionist Sabrina has the worst b!tchy attitude. The plumber Michael Calhorn even blocked my number! I tried hiding my number to call and once he heard my name he HUNG UP! Is that your attitude toward your customers? Ended up spending over 3K and leaking was not even fixed. DO NOT EVER USE THEM, THEY DESERVE TO GO OUT OF BUSINESS. I DEEPLY REGRET NOT CHECKING REVIEWS BEFORE USING THEM.

I think this company must only work with insurance companies to get customers. Their strategy is to bust holes in your wall and then hit you with a massive estimate (in my case $785 for a repair that I can do for $50). There estimates are not transparent. Also service was bad. I had someone talk down to me on several occasions. Also the plumber was late 2/3 time even though they had a 4 hour window. The 3rd visit, the plumber actually arrived on time but then he left without explaining why. If you are for some reason reading this before doing business with Direct Connection Plumbing, I hope you reconsider.

Zero stars
The plumber called at 8:30am, and said he would be there between 9:00-10:30.
I left work and waited. No answer to my request for update time when he wasn’t there at 11am. I called 6 times and left messages to find out when he might show up.
He called at 4:30pm to tell me he was running late. 7 hours late. I told him that I would fix it myself.
He then LIED to American Home Warranty, stating that we canceled the call at the door.

Mike & his partner came to my house to replace my new water heater coz of leaking and old. Mike & his partner doin a great job. He communicate well directly to me. Thanks mike & company of Direct Connection Plumbing. Great prices as well. I know i still goin to see him on monday to for expantion & filter. Thanks mike for all the help.

Awesome service call. George did an amazing job fixing what i broke 😄.

I will use Empire Plumbing again, the workers are very professional and fixed my problem at a reasonable price. 100% satisfied. The problem i had was a broken water heater and some copper pipes replaced.

Empire didn't actually come to the house as Dale was able to diagnose the problem over the phone. He was very patient and extremely helpful. I will not hesitate to use this company in the future.

The service required was to detect the source of a water leak coming somewhere from my home. I was impressed with the high tech equipment that was used to detect the source of the problem. I was also given a tutorial on how to shut of the water and gas in case of an emergency.

Tonight my wedding ring fell into our tub, my heart dropped. I called around & called Empire Leak & was told a tech would follow up. Dale outreached me ASAP & I was so anxious he stated no one was available at this time, but someone could come in the morning. He suggested I used a wet vacuum to see if that would suck the ring out of the drain & thank the Lord it did. I know you weren't able to physically help me in that moment in my state is panic, but your idea worked & made my night thank you sooo much

Thought I had a slab leak. Dale came out to check for a leak and found none. He spent time showing us what he was doing to verify for problems. I would recommend Empire Leak Detection & Plumbing. They could have said yes and fixed a non issue but said that everything is ok.

The other night, I had water pouring out from under my laminate floors EVERYWHERE downstairs. I was clueless as to what was going on. Dale carefully guided me through turning off the water when he hurried to my house after I called Empire. If I had called the incorrect plumber, only terrible things would have happened. I appreciate it very much.

Had wet carpet on a Saturday morning. Called and spoke to Dale. He was on a job but showed up within 2 hours on a Saturday. Within 10 minutes had it diagnosed and was setting up repair. Thank you so much, Dale!! A+++ rating!!