Appliance Repair reviews in Rancho Cucamonga, California

Glenn and the other two techs worked for hours on Mon and finished on Wed. It was very hot outside while they worked on my air conditioner. Glenn kept me informed about what was going on and about my options. My airco was not cooling my mobile home and I think, I hope, we have solved the problem. Thank you Glenn and company for your outstanding efforts.

Total professionalism. Timely notifications of service, estimates, and payment method. It is so difficult nowadays to trust appliance repair businesses. Sears Appliance Repair were totally honest and gave us honest upfront estimates. The technician was extremely knowledgeable and performed his work in very expedient manner. Before you contact anyone, if you need appliance repairs, make sure you call Sears Appliance Repair First.

This has been an ongoing issue for over 2 months. We are on a Master Protection Agreement. The part needed is no longer made. A search went out for a used, salvaged part. When part arrived, we were accused by Robert, it was the old part and we tried to install it ourselves - never happened, we would have no idea how to install. Plus we were told it was roach infested. It was the part sent by Sears Repair. That part ended up not working either. Our original part was taken out and sent in to be re-conditioned and redone. In the meantime we were told our machine could use new balancing parts, which were ordered and sent to us. They were not installed until seeing if machine could be fixed and usable. Again, Robert accused us of opening package and re-taping, which I did tape after service tech had opened, so small parts did not fall out. Robert seemed very knowledgeable, but had no customer service appeal. Our previous tech was knowledgeable, kind, empathetic about the length of time we had to deal with this. This is an older machine, but have been on a protection agreement for a very long time. The washing machine is now fixed finally. The customer service leaves a little bit of question regarding their care and concern over our whole issue and timing. Nothing like years ago. Very sad.

Enrique was very professional, polite and efficient! He was very detailed with assisting understanding the issue with the refrigerator as well as the different warranty options that I have. He was the best technician I’ve had. Your company needs a lot more techs like Enrique! Give that man a rise!

Rob was amazing! After 5 different technicians finally got someone who went above and beyond to get my dryer working! I’m so appreciative of him and making sure he didn’t leave until my issue was finally resolved. If only he would have came out the first time I wouldn’t have been without a dryer for 3 months. Thank you Rob!

Mark was an excellent technician. He thoroughly explained the issue with my machine and how to prevent it in the future. He was professional and answered all my questions thoughtfully & politely. He embodies the true definition of a professional. I'm incredibly pleased with the service and speed of his visit. Thanks Mark!

Enrique B was awesome. He took the time and did a thorough inspection and came back and took his time to repair my fridge and explain the turn around time for desired temperature. Shows the pride in his work. Excellent technician

Last Week on October 18, 2024, the first Technician named Harouff came out to service our dryer, and he did an excellent job diagnosing the problem, replacing the motor & installing new rollers. He also ordered 2 additional new parts that were needed to repair the Dryer that would come the following week. The second Technician Enrique came on October 25, 2024 and completed the job of installing the new parts that were ordered. He was also very professional and courteous and successfully completed the repairs. Both Technicians did excellent jobs. Eddie

Bryan was very efficient and knowledgeable of my appliances and got to the root of the problem quickly

1st he showed up and explained that the email from sears was misleading and that it was not $129 for diagnostics and that fee is waived if there is a repair needed. Then proceeds to slap me with a $400 repair bill for a $40 part. You guys a kicks rocks. I’ll fix the machine myself. I feel completely ripped off. This was a horrible experience and I will never use you guys for anything in the future.

I have to report What Went Wrong with the Technician on May 16, 2025

Technician's actions: It appears that the technician (Jim) either failed to or did not properly position his phone to scan the tag and instead rubbed the tag with his hand and a towel, rendering important information unreadable.

Policy Misinterpretation: The technician stated that she could not proceed with the repair due to Sears Home Services policy, likely referring to the need for a legible label to identify the device and order possible parts. A technician damages a label and then refuses to do the repair.

Misinterpretation of policy: The technician stated he couldn't proceed with the repair because of Sears Home Services policy, likely referring to the need for a legible label to identify the appliance and potentially order parts. Please assign another technician for tomorrow May 19, 2025

NO MORE SEARS FOR ME. I have been a loyal customer since I bought my house on 2012, I have bought most of appliances there. Now 2020 bought a new kenmore refrigerator on to find out this new Models are defective and Sears term it not under manufacturers defect? The fan is not working for the refrigerator to cool how is that a normal wear and tear? Couldn't get answers but google does. It is now ongoing lawsuit? Please enlighten me.

Technician did a very diligent and detailed cleaning of my Kenmore dryer. A part was needed, It was covered under my warranty plan, didn't have to pay. Had my dryer since '19.

Christopher appeared to be very knowledgeable in fixing my refrigerator as opposed to Jim or Rene. Christopher on a 1-5 rating gets a 5 (the best). However, It took 8-days to get fixed. Scheduling through your AI, was terrible. I never rescheduled, but each day after waiting on a scheduled appointment, (a couple of hours), I would receive a text saying, at your request we rescheduled your appointment to so and so date. I was unable to get around the AI and unable to speak to a real LIVE person. So, overall the whole process Stinks as does your service. With that being said, I hope you feel my frustration in dealing with your service. Rating Sears Appliance Service on a 1-5 rating, I give it a 1, and that is primarily because of my being unable to communicate or complain to a Real Live Person. I couldn’t even get another phone number from the techs, but thank you for finally getting it fixed. Thank you Christopher.
David Hoth

I called several times in an effort to try and speak with a live person about my Kenmore Elite refrigerator that has stopped working for the second time. Unfortunately never made it past the pre-recorded prompts regardless of what number I pushed! I have since given up trying to have Sears do anything and am now in process of disposing of my 5yo, $3k paperweight.

Mark O. Showed up early and was very knowledgeable regarding the repair. He had us up and running in less than an hour. He also checked the washer while he was there.

The tech did show up on time and worked efficiently to complete the job. Too bad it took 10+ times to actually get him out here. I hate the AI thing, it may case me cancel my subscription.

Dishwasher was not filling with water upon technician getting here. He ran it and it worked perfectly so hopefully it is working now if it decides to go bad I hope it goes within the next 30 days.

I appreciate the professionalism and kindnesss. Although the service to washer was not able to be completed. He did everything in he ability to complete the task. I am waiting to be rescheduled.

Our technician Mark was so nice and very professional. We are very pleased with him. He made sure we were all good before he left. Thank you!!!

Michael was very knowledgeable and helped us to understand better how to operate our washing machine for a better outcome and how to maintain it.