Appliance Repair reviews in Rancho Cucamonga, California

Mr. Enrique B was the perfect repairman - came on time, considerate of my house, understood the problem, explained repairs and best of all fixed the problem!

Our technician was very professional and polite. He called us to let us know and estimated time of arrival. He was there at the time promised and services were quickly delivered.

The guy came. He was the nice guy but when he left 10 minutes later we heard a loud hissing sound and smoke and a weird chemical smell in my house. I was calling him back but no response. He finally responded to a text and said he's been doing it 28 years. I had to call the fire department because I understand Freon could be fatal and I'm a heart patient so we were really panicking and had the fire department over here. My refrigerator was at least working at 50 to 60%. Now it's not working at all. I had to unplug it because it kept releasing chemical smell and hissing really loud. That never happened before until the technician left. I'm extremely upset. All he did was tell me to call GE and said it was a seam system problem and was warrantied for 5 years but when I called GE they said that's not the case. That's only for a GE profile high-end refrigerator, but mine was only warrantied for one year. Anyhow, I'm upset because my refrigerator is now completely on the blink whereas before at least I got to use it. This has been a total mess. What are you guys going to do about it? I had to unplug the refrigerator. Now I have no refrigerator or freezer and I can't refrigerate my medication! I can easily verify that. Fire department was here. There was a strong chemical order in my house all day long and it kept happening every so often all day,! I don't want the same technician to call me and I do expect a call from a manager. I'm going to file a complaint if this is not taken care of and I'm going to go on social media and let them know my true experience with pictures of the fire department and!

My appointment was scheduled for 8am-12pm. My technician arrived around 5:30pm. I had no updates from anyone and only saw online that the expected arrival time was getting later and later. The technician had to install a part ordered by the previous technician. The technician admitted they had never installed the part before and claimed it worked before leaving. Unfortunately, the ice maker dispenser still doesn’t work and no ice will come out of the ice maker. I tried calling multiple times before the technician arrived to speak with someone but couldn’t, only had an automated system. Today when I called to schedule a new appointment, the customer service representative repeatedly ignored my questions, kept repeating the same thing and scheduled a video call and said the video technician would determine if I needed to pay another copay and order a part and tell me if it was a new issue. I pay almost $80/month to have bad service. Do better Sears. Your employees are giving you a bad name.

If I could give no stars, I would. Tech came out for a service call to diagnose my refrigerator and, unbeknownst to me and unauthorized by me, cut off the dryer filter. Gave me an estimate for the repair, to replace the compressor and dryer filter of $ 1,200+, handed me the cutoff part, and left. I did tell the tech that I could probably get a new fridge for a little more than what the repair would cost, when he handed me a flyer to Best Buy with a handwritten service order # and said to go there for a discount, should I choose to get a new fridge and not move forward with the repair work. I called Sears Home Services to complain about why the tech cut off anything my fridge, as he was not authorized to do so. I was informed that I could not file a complaint or speak with a supervisor until I scheduled another service call with a new technician to determine exactly what the first Sears technician did, and I would be charged for a new service call. I called another company to see if they could now fix what Sears tech did and replace my compressor. I was informed that the way the tech cut the dryer filter may not be fixable, and I will most likely need a new fridge! Sears tech left me with no fridge, just a week before Thanksgiving! I have filed a complaint with the California Department of Consumer Affairs (DCA).

Enrique was great. Trying to get the refrigerator repaired was Terrible they kept changing my appointment all via emails could never speak to a real person. You sent repairman Jim out three times and he could not fix it. First he dismantled it after ordering new parts during the Thanksgiving holidays next time he came out he installed parts he ordered only to discover they were the wrong parts great now no refrigerator during the Christmas holidays so we waited another month until now the second week of February finally got it repaired thanks to Enrique. Your system for making appointments is atrocious, Terrible, and many more negative adjectives.

Excellent service from Sears Technician. He fixed our dryer’s heating issue quickly and professionally. He was punctual, knowledgeable, and very friendly. If you need a dryer repair, don’t hesitate to call him—he’s the best in the business!"

Grateful that Mark G. was my service technician!! His work was top notch!! I recommend Sears Home Services for appliance repairs on the strength of his work alone. He replaced the shocks on my washer but ensured that everything else checked out as well. Mark is pleasant, professional, competent and very THOROUGH!!!

Very happy! Fred & Andy did a phenomenal job for us. Professional, communicative, friendly and straight forward. Thank you thank you!

I swear this is the most unprofessional in apt repair service I have ever dealt with first they told me my unit is under warranty then they called me back and tell me it isn’t then they called me back and told me let me find out I had to call these people to days in a row for different times and they never got back with me I took the thing apart myself and I repaired the item that was broken in under 10 minutes and they wanted to charge me $350 what a rip off the two girls that work there were is brain-damaged is brain damage could be

I told them there is a comprssor issue in the fridge please bring it and fix it. They said we will still charge you $99 diagnosis fee.

Absolutely terrible service. I have been waiting since November to have my microwave repaired. Each time they come out they state an additional part is needed. Nothing but excuses.

DO NOT DEAL WITH THEM, VERY UNPROFESSIONAL I called for service for my ice o matic, the representative was very rude. She said if you don't like our service you can go somewhere else. Very bad service.

Our stove had no power after been disconnected tried to phone but long waits so sent email and no reply in 2 days

Managed to book online

Technician nice enough guy but $138 service fee spend about half and hour and don’t fix the oven even though was working before

Stated he could not fix re wiring issue then charged me another $61 because he took longer doing a computer search

I was not pleased and told him but no response

Had to get another electrician the next day and he i fixed the issue in 15 minutes and the oven is working perfectly

This is one of the only companies that doesn’t automatically send you a follow up to rate service hence my posting here

I would not recommend to use this company unless you know for sure it is an actual failure of the internals of the unit

This was a total waste of time and money

I would give them zero stars if I could. Terrible service, incompetent, and just not nice people. They did not repair my washer correctly and it had a complete breakdown after. Stay away of you expect good service.

Did not like their service. The technician serviced my washing machine, he said it was fixed. I tried washing some clothes right after he left and the machine was still broken. Tried calling Premier again hoping the tech would come back. Never came back
Will not use their service again.

The tech that repaired my refrigerator was really friendly and professional. Had a good attitude and was helpful. Helped explain every question I had . The service I got was outstanding.

Customer Service was terrible. Late on calls, misdiagnosing problems, charge if we cancel, but will not step up to compensate us when they are late for appointments.

Customers to be Beware! Worst company I have ever dealt with. Rudeness from the technician to the owner(she). She will not let you speak or share your concerns, will make up information and will hung up on you. All these while yelling at you.
Save yourself an uncomfortable moment. Not even a star is worth on this company.

Great service! The technician (Robert) was very professional and polite and was able to fix my refrigerator the same day! The office staff were very friendly I spoke to Gabby and Stephanie in the office. Great staff all around!

First class service. The engineer came at the appointed time. He found the problem and fixed the dishwasher within twenty five minutes. Very impressed. Will certainly use Premiere again.