Appliance Repair reviews in Rancho Cucamonga, California

I want to Thank Premier Service Group for fitting me in at the last minute. My Washer was not working and they were able to come out and fix that same day. They keep stock on common parts which helped. Thank you for the great customer service. Keep it up!

I had been having problems with my Viking oven for a while. I had Taylor's Appliance come out and after misdiagnosing the problem the first time, then coming out again and saying I needed a new thermostat and it would be $400...and then waiting about a month for them to get it in, I thought I'd get a second opinion. I'm glad I did with Premier Service Group because it wasn't my thermostat at all, but my relay switch, which could've been diagnosed easily and is the first thing they look at before looking at any other problems. It was under $200 for the whole service and fix. I am now having them come out to look at my Viking dishwasher...stay tuned ;)

Have a Bosch microwave/oven combo. They had to come out twice, since they received a detective part from distribution center. Both times we had incredible service from the technicians. Very knowledgeable, polite and carful with moving the appliances. Thank you PSG for a great service.

I absolutely love this company and their service! I had a hose go out on my washing machine, I called my AHS Home Warranty company they sent out PSG, when they called to set the appointment I gave them the Make, Model and part number that was needed and they were out the next day with the part and my washer repair was completed in under an hour!
I couldn’t be more please with my entire experience!
I highly recommend this company for all of your appliance repairs!

Took a couple of weeks to get the parts, which is understandable, but our service repair person Earnie repaired my Viking oven door & was professional & excellent. Will definitely call them again if needed.

DO NOT DO BUSINESS WITH THIS COMPANY!!!!

1 star is far too much to give them. Terrible business! They are playing some type of game there where they come to your house, charge you for the service call, and refuse to give you an estimate in a relatively decent amount of time.

I was told I would receive my estimate for 2 refrigerators within 48 hours of the tech submitting his report. The 1st estimate took 1 week and I still have not received my estimate for the 2nd fridge...3 weeks later.

I call and wait for over 5 minutes for them to answer the phone even though their phone recording says I'm 1st in line.

The girl says she can not give me the quote over the phone but her manager needs to email it to me. They always say they will get it to me by the end of the day but it never arrives.

Today I called at 2:30pm and begged her to send it to me before they leave for the weekend. I asked what time they closed and she said they close at 5pm. I said fine but if she could please rush the quote. She says they will send it to me in 30 minutes to an hour but definitely before they close at 5pm. I said fine. 4:30pm came and no email. I called and their recording said that they close at 3pm!!! They dodged me again!!!

They can't actually be a legitimate business. I will go there next Tuesday to demand my estimate if I do not receive it over the weekend.

STAY AWAY FROM THIS COMPANY IT IS A RIPOFF. DO YOURSELF A FAVOR AND LOOK AT OTHER REVIEWS OF THIS COMPANY.
UNFORTUNATELY, I CANNOT GIVE LESS THAN 1 STAR.
I called PSG for a microwave repair. They send a technician who came and did not stay more than a couple of minutes. He told me that I needed a fuse change without even unscrewing a single screw. He said he is sure 99% and that this is a common problem with this microwave. PSG charged me $99 for this very short conversation.
Then the company sent me a quote for 4 parts and also said they need a second technician. The quote was for $733.67. PSG wanted me me to pay for the parts ($320.00) and charged labor of $359 before even ordering the parts. When I argued with the manager and exposed this ripoff, she tried to walk back her charge of $359 labor and said that they will only charge me for the time the two technicians will spend repairing the microwave. But then, in the middle of the argument, she said that she will not longer offer her service. I guess, she does not like informed customers.
The company already charged me $99 for the few minutes the technician spent in front of my microwave.

HORRIBLE. Our GC contacted them to fix a Thermador hood. They came out, charged us $99 on the spot and then we found out that they also charged our GC the $99 trip fee! Now, we are fighting to get the charge reversed. I have contacted them several times and they are not communicative. On top of that, they said the parts would be here in 14 days. 14 days come and go and they said parts will be here in 14 more days. Either they completely forgot to order or they are idiots. Either way, you have been warned with all the horrible reviews here. GO ELSEWHERE.

Dispatched by my home warranty (First American). Problem diagnosed for Samsung French door fridge no longer cooling. Giving 5 stars because tech noticed an issue with the 2nd freezer. Replacement replacement parts had to be ordered. It took a week for the parts to come in. Only downside, but not faulting them. Techs were competent and professional. When the parts arrived, they came out next day to install. Fridge is back to perfect!

Like previous customers have said, Premier Service Group is a joke.. They are over priced don't guarantee their work. Customer care Ashley, and Stephanie the supervisor are very rude and make it seem as I was rude to them. The owner needs to see these comments maybe he or she reconsiders to wipe out customer care unit and replace it with real professional ones. It seems like they can charge anyone whatever price they want. That there rises suspicion. If I was the owner and wanted my company to thrive further I would consider the people I hire. Making a mockery of premier service group. What a joke.

Poor service. Contacted them for service/repair and technician was late to appointed time. Paid for diagnose, leak in refrigerant line, and technician repair recommendation was to weld refrigerant line or install a leak sealant in the system. I was to be contacted in 1 or 2 days for repair quote. After calling them 4 days later (left message in voicemail), they finally emailed a quote a day after. The repair that was supposed to fix a leak on a refrigerant line (diagnose from technician) was now a quote that included replacement of Heat Exchanger, Evaporator and Drier

DO NOT USE THIS COMPANY!!!
First time EVER posting a review, but I made an exception for them!!! Received their contact info from Viking, so I THOUGHT they were legit. They came out & supposedly fixed my microwave; I paid over $500. The very next day it broke again. Called and spoke to a very rude, short & disinterested "manager" Stephanie Flores. She stated the "technician did an off-site evaluation, and came to the conclusion that the microwave needed more parts" (how you do an "off-site" evaluation is beyond me). I wrote the so-called owner, Nimol Leanne Leedom, Director of Business Development. Who indicated that they are basically the only game in town; and that I needed to first apologize or I will be black listed as doing business with this company (Is he serious...what the F_ _ absolutely no need to black list me). I simply filed a claim and received every penny of my money back, ALL of it…LMAO. This is nothing but a "Mom & Pop" company and you should not patronize this business (if you can even call it a business). If I could give it NO stars, I would have!!!

Wow, I'm shocked at their low rating...I had excellent service. Yes, when you have to go through your home warranty company, things take time...especially when something BIG happens and it needs to be pre-approved...Those poor guys were here 11 hours yesterday to change out an evaporator unit in my tiny attic...in 109 degree heat! All I can say is that all 3 workers were gentlemen - capable at their job and of the 3, I must say that Tony is the BEST! Wish he was my son LOL. Nice to have AC again. Thank you PSG!

Bosch contracted PSG to service the recall repair of our dishwasher. The power supply was supposed to be swapped, an easy fix. I was unable to be home and my wife was present to have the technician, Robert, complete the job. I spoke to Robert over the phone and discussed what was being done. This "professional repair man" could not get a simple sliding drawer out of the way to complete the job. When I got home to the unfinished job, I slid the drawer out in about 30 seconds and called the company to confirm I only needed to plug in the power supply (cord). Mind you, our drawer had to be emptied with glassware all around the kitchen, my wife was required to keep a 5 hour window of her work time available and would be required to again, and the PSG supervisor, Stephanie, could not ask her technician if I needed to plug the unit in. What a dysfunctional and unprofessional company. Look somewhere else if you enjoy helpful customer service and empathetic staff. My next call is to Bosch to discuss their bad choices in contractors to represent the repair of their great appliances.

The name Premier really fits this service company. Their technician, was able to find a difficult electrical problem with my Dacor oven. He saved me hundreds of dollars by diagnosing the problem of why my oven wouldn't come on and then he repaired it very quickly. I was thrilled with the service! I can't recommend them enough. They are my go to for service from now on.

American Home Shield sent PSG after 3 other failed to fix my Oven. This is the best company for your appliances. Very professional, very careful with my floors, made sure they were not scratch. I highly recommend them. While waiting for some parts they kept me informed by message..

THIS COMPANY MAKES MONEY BY THE $99 THEY COLLECT TO SHOW UP, NOT AN ACTUAL WORK!

I called them for an emergency, I had to follow up the day after and finally got a technician in my location after 48 hours. Only the office is allowed to talk to customers about the issue, cost and lead time, not the technician! They quoted me $1400 to fix evaporator leak for a $700 refrigerator I purchased 3 years earlier! and a lead time of one week! I had a similar issue with my old refrigerator, fixed much cheaper in one visit.

Came out to look $99, yep it’s broken, parts and labor close to $400, didn’t fix the problem, back out $99 and an $850 repair estimate and no guarantee or acknowledgement that I paid for a repair that didn’t. Did I mention that this all took years. Called highland Appliance, repairman out in 2 days, fixed the problem for $170. This all started with Viking appliance. Brand new house, I did not choose but am original owner. Used the broiler 12 times and it failed. Viking refused to warranty what they knew was a manufacturing defect.

Requested their service twice for my Bosch appliances, broken ice maker and a broken turntable on the microwave. The ice maker was the first needed repair. I explained over the phone the the ice maker wasn’t working. After waiting most of the day the technician shows up and examines the ice maker and states that it is broken, but will need to get the parts and come back at a later date to make the repair. I stated that I knew the ice maker was broken and that is why I had called to schedule the repair.

Now the turntable on my microwave has quit working. I again was referred to Premier Service Group by Bosch. When I phoned PSG I explained that the turntable wasn’t working and needed to be repaired or replaced. I explained that the technician needed to come out with the required parts to make the needed repairs. Once again after waiting around all afternoon the technician finally arrived a little after 5 pm. The technician examined the turntable and stated it needed to be replaced, but he had no parts to make the repairs.

I don’t know if PSG just sends their people out without any parts so they can charge for an extra visit, but they certainly don’t come prepared to do any actual repairs.

The spring on the door on our Bosch dishwasher broke. I called Bosch they recommended PSG appliance repair. I called PSG gave them the model and serial number and explained what the issue was and assumed they would order the part. One week later they sent a repair person who walked in and said 'yep you need a new spring for the door I'll have to order it' that'll be $99 for the visit and then an additional $93.35 for the part. Two weeks later the same technician returned with the part and twenty five minutes later the job was done. A further $140 was asked for. Total for labor was $239! With the part it came to $332.25 a complete rip off!
They claimed they sent an email outlining the charges but I did not receive. Think twice about this company and insist on a signed quote before embarking on the repair.

I never go out of my way to write a review, I feel like this is the biggest scam of a company. I wasted $100 for someone to come and look at my oven. I got no emails no calls or nothing regarding any updates I called at least eight times. The price that they sent me was way over reasonable and if you pull up the parts it’s half of the parts that they wrote! I spoke to the manager Stephanie she was even more disrespectful and unprofessional than her staff. I asked her to support me and help me despite of the covert and the pandemic they were going through, she said she couldn’t do anything with an attitude! Save your money, find people that actually will help in a reasonable price