HVAC reviews in Redlands, California

Jonathan was early, professional, courteous, and informative. He gave me a detailed analysis of more than two home repair concerns I had (AC and appliance and plumbing). Patient and understand thorough. We were only in the estimating phase at this point but wow what a great resource. I'll update later when service is engaged. Thanks Jonathan!

Jose AVINA was very professional, explained all options available to us and did a great job of completing the work efficiently and effectively. He was friendly and a pleasure to work with. Thanks Sanborn. I hope all of your employees are like Jose!

Jose was on time, clear, polite, and showed genuine care about the issues with our heater. He showed me the damage parts and explained why we needed the service we needed. He also took his time to thoroughly inspect the unit.

I had them come out to assess my A/C and I was told that I needed two parts replaced. The parts were covered under warranty but they quoted me $2,400 in labor. I declined and the tech left. I got a call twenty minutes later by a manager who acted as if he was best friend and offered to cut the service fee in half to $1,200. I told him I still need to check around. I called another authorized Trane rep and they quoted me $385 in labor for the same job. They came out the next day and it turns out the problems the Sanborn tech listed were not even the correct problem. The unit merely needed a new motor run capacitor. The whole job was $300 not $2,400 for something that did not need to be done in the first place.

What looked like a potential nightmare, turned into a redeeming experience. Scheduled the annual maintenance on the Friday before Memorial Day weekend. Unfortunately there was a faux pa that couldn’t be remedied until the Tuesday after. Troubleshooting wasn’t successful and the technician left without a fix and the ac was in worse condition, blowing warm air. On Saturday, Technician Jose managed to get us a loaner window unit to get by. Thankfully there was overcast all weekend, it could’ve been much worse but we made it through. After a few phone calls on Tuesday to get things in order and scheduled accordingly, Jose returned and repaired the problem. Jose is and always professional. He took the time to explain what was done, had before and after pics, and cleaned the blower all in a few hours. Sanborn’s has a great one here, he knows what he’s doing and is very thorough. Definitely would request his services again for future maintenance and repairs. Thank you Sanborn’s for your team in the office, Karla was easy to work with and she was committed to making things right to get my family back to the comfort we expect from your company. Jose, thank you again for your kindness and knowledge. It truly makes all the difference having quality employees like Jose!

Our tech Jose A. completed our pre season tune up. He was very friendly and extremely knowledgeable. He explained everything in terms I could understand. Very happy with the service.

Jose came out quickly and assessed the problem, and was able to get my unit running same day. He explained everything and showed pictures on his phone of what was wrong. Great service!

Very professional and friendly. The technician was easy to talk to and answered all my questions in a way i understood. The technician did all the cleanup and went over all his findings with me before he left. I have never been disappointed with Sanborn west coast

Called yesterday, the ladies in the office worked hard to get me squeezed in. Technician arrived today, was professional, clean and friendly. Explained situation, he looked over the system and came to me with proposed options. Not trying to upsell or make a quick sale. Unit up and running as hoped for.

2nd time I have had this technician. Jose is courteous, thorough, knowledgeable, and extremely efficient. He left my house in the same way he found it. While all the news was not good, I felt I could at least trust his candor. I appreciate Jose and his attitude as it made me feel as a valued customer.

Service provider was very professional at the same time he was friendly, informative, and knowledgeable about our HVAC system. Thank you Jose!

I just had our HVAC checked for its summer maintenance. Joe and Bill came by and found two parts that were showing signs of overheating and rust. The guys recommended replacing the parts, but they never pressured. Joe and Bill were easy to work with. Both were very friendly and explained everything in detail, using photos, that I could understand.
One last thing, I like that the Sanborns office staff calls when the technicians are on their way. A lot of places leave you hanging with just a large time frame of when to expect them.

I had a fantastic experience with Jose from. He quickly diagnosed the issue with my furnace and had it up and running in no time. His professionalism, expertise, and attention to detail were top-notch. He also took the time to explain everything clearly and offered helpful maintenance tips. I highly recommend Sanborn’s for anyone needing HVAC services—great service at a fair price!

Jose and Inez did an excellent job on my A/C maintenance. They were thorough, respectful of my property and spotlessly cleaned up upon completion. I highly recommend them.

Sanbor's Generator Installation Service

I have serious concerns regarding my experience with Sanbor’s, particularly highlighting issues with the sales and office staff. Sales staff provided false information to secure my business, while the office staff attempted to cover up their mistakes and provided me with inaccurate information.

Key points from my review include:

- I requested the installation of a whole home generator due to recent power outages and wildfires.

- The salesman promised that the installation would be completed within two days, and said the quick turnaround is due to having four installation teams.

- I believe the price of the quote was significantly inflated due to demand for generator installations because of the recent wildfires and numerous power outages. The only reason I agreed to the cost was due to the promised quick completion time.

- Despite the initial promise, the installation took 52 days to complete. The delay was primarily due to errors in the permit application process:

- The permit was incorrectly filed with San Bernardino County instead of the City of San Bernardino, causing a two-week delay.

- The permit application needed corrections, leading to further delays.

- I had to notify Sanbor's about the permit readiness myself, due to a lack of follow-up from the office staff.

- During the extended process, I experienced two power outages.

- Despite the issues with the sales and office staff, the installers did a great job.

I have permit records and video evidence supporting my claims and am willing to provide verification if needed. This review is a warning for potential customers to exercise caution when dealing with Sanbor’s due to the significant delays and misinformation encountered during my business with them.

The BEST company ever! Just had them install a brand new Trane air conditioner and heating unit. Superior customer service by Jonathan Spencer in the office. Superior customer service by the Sanborn Technicians, Robert, David, Isias and Ozzy. Top notch quality work! Everybody was very polite, courteous, kind, Professional and pleasant to work with. They’ve been in business four generations and it shows in the quality and care in the work they do. My Husband and I would highly recommend Sanborn’s Air Conditioning & Heating to anyone! Trust me, you will not be disappointed. Also a shout out to Carla & Brandy in the office. Very kind people!

Joe and Bill were very professional and courteous and explained the issues we were having with our system clearly and thoroughly. In the end, we had to replace our condenser. So having all of the information needed to make the right decision for us was greatly appreciated. We’re thankful to have Sanborn’s assist us with this work.

Jonathan reviewed my house situation and the benefits of installing an air scrubber. He answered all my questions thoroughly and I was very impressed with his knowledge and experience. Highly recommended!

Jose made sure the system was up and running. He truly listened to what was wrong, and he made sure it was fixed that same day. He made suggestions of what could be fixed, but there was no pressure!

Sanborn’s was able to squeeze us in during their busy season when our AC started to act up. They showed on time, were able to identify the issue quickly and are fairly priced. Mark was very knowledgeable, kind and professional! He talked me through the issue and gave me his recommendations without pushing unnecessary repairs like I’ve experienced in the past with other AC repair services. I signed up for their membership and looking forward to their future visits. Thank you Sanborn’s for making this a painless experience and giving our family some relief from the heat!

Isaiah from Sanborn's was here for a few hours resolving an issue with the coil that needed rebalancing in a newer unit still under warranty. He was very courteous, patiently explained the work needing to be done, kept the area where he was working well covered and vacuumed the area when he was finished. A very professional representative of Sanborn's high quality service.