Constraction reviews in San Jose, California

BLACK DIAMOND PAVERS AND LANDSCAPE IS NOT HONEST! My project cost was CLOSE TO $80,000 and they did not follow through on multiple issues; Black Diamond failed to Install several expense items and caused much damage to my property. Their reactions were shallow at best, basically empty promises. This list included failure the install 'caps' (detailed information follows), no pavers in the courtyard and no pavers in two other areas. Their so-called front yard irrigation was a joke, Worse yet they damaged some of my existing pipes and then Scott told me I had to pay their installers to continue with the front yard. WHAT? ,(with these leaks and valves left open, my water bill increased by over $200. Additional damage was caused around certain areas on my house, they had someone come out and he 'started' repairs, BUT he never came back.

At last count I have in excessive of 129 emails, about 20 Voicemails and tons more phone call exchanges.

When after many weeks with no replies I contacted the BBB, this was an exercise in futility. Basically a "He said They Said'' scenario. To add additional frustration and @@@@ I then contacted Damond Certified, of which they are members. This was another NIGHTMARE. They couldn't do anything as I had already filed a complaint with the BBB, another total wasted effort.

Somehow during the failure to complete my project, Black Diamond management got involved. Even the CEO / William C made MORE EMPTY promises; like, we want to make you happy. He sent out their Operations Mange (I think this was his title).

More waste of my time and increased frustration and anger. The team came out and heard (I didn't say understood). We started at the front door - my unfinished repairs. Next the FAILURE TO INSTALL CAPS IN MY COURTYARD. after our discussion I thought we had moved on BUT he came back to the caps issue - and get this he said, "We don't do this!" I have several emails confirming this would be included. I provided copies of emails stating this was included. He again said we don't do this as it would cost about $5,0000, $6,000. He said my / their Project Manager, Scott lied.. he basically threw Scott under the bus.

After this I strongly worded, " I'VE HAD IT WORKING WITH YOU.

I am now working with California State Licensing Board (CSLB). And during this time, I am sharing my NIGHTMRE with the audiences that be Social Media, YELP and other forums. I know this won't do anything for me, but I hope it makes you think twice before you hire Black Diamond Pavers and Landscape to do your job.

Jim, Jorge, Joan and everyone else that worked with us to fix up our back and then our front yard did an amazing job, beautiful pavers and amazing landscaping, you really can't go wrong if you decide to go with them. It was a joy working with them from start to finish.

I've attached some before/after photos.

Michael Gurtler (Senior Project Designer) - Must use for all Landscape / Paving Needs

Responsive, honest, professional, adaptable to our wants and needs - could not ask for a better Project Designer from design to execution. Our backyard landscape was hard to access and on a slope, Mike and his team delivered beyond expectations. When extenuating events occurred (e.g., discovering a massive trunk under the dirt, third-party delivery truck stalling in neighborhood street, etc.), Mike immediately took action and addressed the issues to ensure project remained within reasonable timelines and within agreed budget. Furthermore, when we decided to pivot from original project plan, Mike was very receptive and easy to work with. Will definitely use Mike for future landscaping and paving needs!

Project Scope included:
Demolition / removal of old retaining wall made out of railroad ties
Demolition / removal of steps made of made out of railroad ties
Installation of new retaining wall (Belgard Belair Wall / French Drain / lighting)
Installation of Belgard landing slabs for steps
Installation of new retaining wall to prevent hillside from falling into home (Estate Wall /French Drain)

Great company went above and beyond, would definitely recommend.

Great company, very professional, good quality of fast work , responsable on time.

Awesome company. I worked with he and she helped me out beyond belief. I look forward to the progress of this endeavor.

He and his team exceeded our expectations. Everything that was promised was delivered in a timely manner. I can’t thank them enough and highly recommend this great company!

Very competitive pricing and quality workmanship. Took about 5 working days from tear down to final inspection approval. Work started on the week specified on the contract.

TRIO Roofers Inc came highly recommended and didn't disappoint. The team was friendly and skilled, and they finished the roof replacement ahead of schedule. I'm quite pleased with their job.

Highly recommend Trio roofers for their professionalism, excellent communication and customer service. Of note, Roi the project manager is responsive, friendly and all about meeting customers needs. I also appreciate their advanced drone capabilities in capturing aerial footage of our roof and the work that was done. Outstanding service all around!

Exceptional roofers. Extremely professional service

Explain what happened about the damage & how to fix it. Very professional.

Roi was amazing to deal with. 10 out of 10.

Very responsive and fast. Excellent communication through the entire process.

$5,000 to connect two restroom vents from attic to exit roof, estimate

Bad finish and messed up my backyard. And they always pushed me to give them 5 stars.

Just had my roof done, these guys are great and treat their customer with great respect. Done was done quickly and professionally.Thanks Ben for your excellent service!

My roof was damaged and needed to repair. Ben did a great on job replacing my roof. Outstanding work and price was also reasonable.Thank you Trio Roofer!

Simon and his team were prompt, polite, and did excellent work. I found them thru a referral from a neighbor and I will probably refer them to my friends. I highly recommend!

Ben replaced our damaged roof. From the very beginning of the process to the end, dealing with this roofing company was a pleasant experience. Strongly recommended Trio Roofer!

They did the work competently and they got the job done in a very short time. They clean up well after themselves. And our independent inspector verified that everything was done correctly