HVAC reviews in San Marcos, California
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Great experience with We Care. The installed a new system two years ago and we’ve had service with them annually . This year, Carlos Pena came out. What a fantastic tech! He was pleasant, thorough, and did a great job.
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The We Care's estimate and warranty through Costco was very reasonable, while the installation process was exceptional. The team doing the installation were true professionals, courteous and cleaned up everything after the job was completed. We couldn't be happier and looking forward to this winter.
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Daniel came out to assist with the reprogramming of the thermostat that We mixed up. He was so patient and explained after resolving our issue how to alleviate this situation in the future. It’s employees like Daniel So important to have. Thank you Daniel from We Care! You are truly valued with us!
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I recently encountered a representative from your company at Costco who offered a promotional furnace inspection and cleaning service for $44. Since we have two furnaces, I agreed to schedule an appointment.
The technician, Ange, was a very polite and professional gentleman. However, upon arrival, he informed me that the $44 fee was only for a basic inspection—not for cleaning—and that a full cleaning would cost $600 per unit. He proceeded to inspect one of my furnaces and pointed out several issues, recommending a complete replacement due to the unit’s age.
What upset me most was that the initial offer made at Costco was not transparent. The representative presented the service as including both inspection and cleaning for $44, which was not the case. This lack of upfront clarity felt misleading and appeared designed simply to gain entry into my home.
I explained to Ange that while I understand costs have risen and services can be expensive, honesty and clear pricing are essential. Everyone has a budget, and transparent communication prevents wasted time for both customers and technicians.
Although Ange conducted himself professionally, the initial misrepresentation has left me deeply disappointed. Integrity is very important to me, and regrettably, I will not be using your services in the future or recommending them to others. I strongly urge your company to ensure that promotional offers and pricing are communicated honestly and clearly from the start. -
Highly recommend taking your time and money elsewhere. I called to inquire about a specific part and was met with aggressive, disrespectful customer service. Instead of offering any constructive help, I was given a lengthy lecture on their internal protocols and criticisms of other HVAC contractors and distributors, without any assistance in resolving my request.
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To many parts
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Very helpful
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Great service
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Great customer service
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Always treated with respect and very helpful
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Great service and prices.
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Nice guys. Opened early when they saw me waiting.
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Carrier only the best HVAC equipment for my customers!
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Great service always get the rite parts
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As a HVAC contractor this place is my number one place for my hvac needs
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Great place! They are courteous, professional, and knowledgeable. They have a great lineup of wholesale HVAC equipment and supplies at great prices and provide awesome customer service.
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Great location for hvac contractors to get what you need, especially after hours emergency open
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worst service. impossible to reach by phone, empty parking but they making you wait anyway. after 1 year still did not set up online account. After San jose location this location is like joke.
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The crew at this location is the best. Always on top of our equipment and parts orders. Friendly knowledgeable and just all around great service!
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Very helpful in getting my materials ordered and in, in a timely manner and fairly priced. Always pleasant and a pleasure to work with. When I have a choice Russell Sigler Inc. is my first choice for products especially for Carrier, Payne, and Bryant equipment and materials!
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Our Sewer got clogged on Thursday. I reached out to Anderson Plumbing and described the problem. They diagnosed our system immediately and showed me the problems using their in-pipe camera. Because of the severity of the issue i had an estimate created. After review i gave it the go and the team was out Monday morning. In the process an alert went out by Anderson to the utility companies as well as the city. All appropriate inspections on Friday and Monday occurred.
Alberto and Joshua started the work on Monday by digging a 3.5 ft deep hole to expose the damaged area. They had to move some heavy boulders on the way but got the job done.
The next day they came out and completed the job in the morning. Both of them answered all my questions and were very professional. From the time the work started we did not have sewer service for only a couple of hours :-)
Living in South Carlsbad, there is a program with Leaucadia Water District that pays for 50% of the cost up to $3.,000. Anderson Plumbing told me of this program and I was very happy they did! All I had to do was to arrange the final inspection with them and show proof of payment and a certification of work from the plumber, which Alberto hand delivered.
I would highly recommend Anderson Plumbing for the speed, problem solving and solution to completion in a short period if time.