Reviews of local pros in South San Francisco, California

Sean and his crew were great. They responded to my elderly Mothers house very fast for a refrigerator ice maker line that caused damage to the kitchen floor and downstairs ceiling. Without opening up walls or the ceiling they were able to dry down everything using the latest technologies. They also were able to minimize the interruption by keeping the kitchen and other areas accessible and operable. Thanks to all of for the great job.

Shawn Newton and his team are consummate professionals. He completed a water remediation project on my home in San Francisco and I was very happy with the work at the time. However, I did not recognize how important Shawn's meticulous detail orientation would be in the next phases of the project. I am learning now what a great job he did since the contractors have begun the repair process. They have commented that Shawn did a "super clean" job and were marveling at how much he was able to save. They talked about similar jobs working behind water remediation teams who were not as careful and how much trouble that creates for them. Shawn told me at the time that his environmentally conscious ways leads him to save anything he can safely salvage. Because he was able to save so much of my wood trim, it saved the contractors a ton of time (and saved me money as a result!) since they did not have to re-cut everything. It is also important to mention that Shawn is reliable, kind, and honest. Anyone navigating a home repair or renovation project in the city knows how hard that combination is to come by. Should you ever need a remediation team, Shawn Newton and his team at ServPro should be your first and only stop.

We haven't even started working with this company yet and already feel like I've known Shawn and Crystal forever. The conversations have been real, genuine and uplifting- not the typical business small talk. These are the kind of people you want in your corner. They truly care and want to build people up.

After receiving three different quotes and methods, Shawn from ServePro had the least invasive and most cost-effective approach. He was communicative, careful, and thorough. While others wanted to tear up my whole bathroom, he used a step-by-step process to identify the source of the problem. His cautious method saved me from unnecessary remediation and tearing down walls. I truly appreciate his professionalism and highly recommend him!

I recently had a huge kitchen sink water spillage accident where tons of running water seeped through the wood floor of my entire kitchen, dining room, living room, and laundry closet as it’s one continuous open space in my condo apartment. After researching and talking to several professional water mitigation companies to come mitigate damages to my property, it was immediately obvious to me that Shawn gave me the most confidence! Shawn is the owner of ServPro of SF/San Bruno and he spent over 40mins talking to me on the phone on a long weekend night, patiently answering all of my minutiae questions. He is also one of the few places that’s owner owned and where the owner actually comes onsite to inspect damages and does the actual water mitigation work, which shows in his amazing reviews.

This is the first time I had ever encountered an emergency like this and I had no idea what to do with its sudden occurrence. I am super grateful that Shawn and his team were there to hold my hands throughout the process and helped me navigate this very scary and stressful experience! I could not have asked and found a better team! Hands-down I would highly recommend Shawn and his team to anyone in need of a professional water mitigation team. If I could, I would give Shawn a 6-star review because there are so many things I can’t rave enough about working with Shawn!

Right off the bat, I could tell Shawn was super knowledgeable and experienced, with over 17yrs of experience, in what he does. In interacting with him further over the course of the ~1 week mitigation project, I found him to be super professional and respectful of the furnitures in my home while he and his team were working onsite and moving things around in my apartment. He consistently and patiently answered my questions and educated me, including providing helpful information on how the insurance claim process works, which is a plus for someone like me who has never opened a homeowner claim before. As this was such a stressful situation for me, another quality I really appreciated about Shawn was that he often injected humor into our conversations and interactions, which made this very unwanted experience a much more pleasant journey and much less scary. Being able to work with someone who is super communicative and consistently clear in their communications like Shawn made all the difference for me! I am just all-around super impressed by the professionalism and care that Shawn and his team displayed. I felt taken care of and had full trust in Shawn and his team doing the right things and doing things right, which is super important when strangers are ripping out wood floors and drywalls in your home. In the end, Shawn and his team had to remove all of the wood/vinyl and underlayment for my kitchen, dining room, living room, and laundry closet, plus part of my kitchen cabinets and some drywalls as they were not salvageable, but they did try to salvage as much as possible including my kitchen cabinet doors. After the demolition, they put plenty of industrial fans and dehumidifier in the space for couple days to dry out. Shawn personally came in to check on the dryness of my place every other day, each time giving me good communication on when I should expect him. After everything was dried out and the industrial equipments were taken out, Shawn also vacuumed my place with a HEPA filter vacuum and helped me move back the furnitures. He left the place clean. Lastly, even after Shawn was done with the project, he was happy to answer my questions about my kitchen cabinets, wood floor, and underlayment that were removed, which were crucial information I needed in order to source the right new material to reinstall.

It was such a pleasure to work with someone like Shawn during a mini-disaster. I told Shawn that I really hope that I will never need his service again, but should I ever need a water mitigation company’s service again, I’ll no doubt reach out to him again! If you have an emergency situation, you need to call Shawn now for a peace of mind!

PRS was a life saver when 4 inches of water got into our built-out basement covering the entire floor. We called them at 7pm on a Friday and 2 of their technicians arrived within 30 minutes to clear up the water before it caused too much damage to the walls and floors. They used very effective drying equipment that dried out the entire area within a few days. A big plus is that they were very careful with our furniture and belongings that needed to be moved and covered. PRS has a system that has been fine-tuned to get the job done quickly and efficiently and we couldn’t be more grateful for their help. We would highly recommend their services to others.

Huge thanks to Professional Restoration Services PRS for doing an amazing job cleaning the carpets, rugs, upholstery, stairs & even the pet beds in my home in Burlingame. The crew was awesome: super friendly and professional - they were very thorough and efficient.

They totally transformed the place! It had been a while and with 3 kids and 2 dogs they did an amazing job making it so fresh and clean. Highly recommend them if you're looking for a fantastic, professional cleaning team!

Can’t say enough nice things about these folks! Luis is very experienced ( 35 years) and know how to get those stubborn stains out! He got a salad plate sized rust stain out in the dining room. Wow! He’s very personable, professional and reliable. Definitely will
use this company again!

Luis came out to do kitchen floor and tile cleaning. A repeat customer. Excellent job and highly recommend his work. Will use again in the Spring for carpets.

Love Luis’ Chem Dry! They ALWAYS leave things so much nicer than I imagine! That’s hard to do with two kids and three pets :) And I feel good knowing it is safe for all of them too. Thanks, Luis!!!

Two very courteous technicians measure red the area, gave us a price and we accepted. They cleaned all areas, thoroughly and meticulously!

Very professional and efficient. Rugs look great!

Great Service! Luis and his crew are really nice to work with. They did a great job on my carpet! Highly recommended!

Luis did an amazing job with our carpet. He was very punctual and professional. Super clean, fast and efficient! Would definitely recommend, thank you!

Fantastic job, well done! My sofa looked cleaner than when I bought it! Luis the owner and Jose, his assistant, paid attention to detail, were respectful of property and were very courteous. Their work is to be commended!

Great experience. Very professional and punctual. Did a great job on our carpets. They look like new, especially in the kid’s room! I am now considering some cleaning work for my kitchen floor.

Luis and his crew were on time and courteous also knowledgeable and thorough
They did a great job with my sofa and oversized chair. I was pleased with their work and I would recommend them and use them again was very pleased with their service

I have cream colored carpets that are about 15 years old. We pet sit a dog for a month and no matter after how many walks the dog peed and pooped in the house. A friend had used Luis and was very pleased. When we moved the furniture it was worst that we thought. He cleaned the rugs with great care and they look like new.He uses a solution that does not contain soap so no residue to collect more dirt. They even sell a spot cleaner. We now are going to have him do the linoleum floors where I work. thank you Luis and team!

I can't thank Luis from Chem-dry enough for the fantastic job that he and Raul did on my area rug, chairs and loveseat. I really didn't have high hopes because the carpet was was so old and stained not to mentioned smelled. Now it smells so fresh and looks brand new. All I can say is Luis Chem-dry performed a miracle today. 100 percent satisfied.

I’ve used Luis Chem Dry several times over multiple years and they always do a very great, thorough job. I really appreciate them.

Luis Chem-dry has always been courteous and professional over the years and done a very good job of cleaning the large carpeting in our multipurpose family room. Arrive on time and even called to come early this time. Thank you, Luis’ Chem-Dry!