HVAC reviews in Stockton, California

I rarely write these and especially not negative reviews but I continue to be without a working furnace after 2 months of trying to work with this company. If I hadn’t literally hounded them to come back and finish each phase, always saying they were waiting for a part, but never once contacted me on their own without me and my warranty company sending messages and calling them repeatedly to provide a status and complete the service. The second time they came the 2 technicians left my fan running and nearly caught my house on fire and I had to beg them to come right back and turn it off as smoke was coming out of my vents which may have further damaged my system. My furnace is still not repaired after 2 months and now has been handed off to an electrician!

JB AIR Heating & Air Specialist’s technician Kaiden provided excellent service. He was friendly, prompt, competent and courteous. Kaiden checked the wirings, replaced a bad capacitor and had the unit up and running smoothly in less than an hour. Great communication; gave me tips/recommendations on how to keep the AC unit running properly. Job well done; very skilled technician. Highly recommend JB AIR.

If I could give zero stars, I would. JB Air has been the most unprofessional and unreliable company I’ve ever dealt with. My home warranty assigned them back in July, and I paid the service fee for a diagnosis. The technician recommended repairs for the panel and blower motor. Since then, I’ve had to call every single week for updates—more than six times—and still never got a straight answer.

The receptionist, Ariel, was rude and completely unhelpful, constantly promising call backs that never happened. Janelle, while polite, also had no real information or updates. I was repeatedly told the parts were ordered, yet no one could provide proof or a timeline. For the last two weeks, both myself and my home warranty manager were told only the owner, Ben, could give an update. Supposedly he had been “left messages” multiple times, but he never once returned a call.

After weeks of being strung along with false promises, I had to switch to another company. JB Air wasted my time, my money, and caused nothing but frustration. They clearly lack basic communication, professionalism, and customer service. Save yourself the headache and go elsewhere.

The worst service ever. Whatever you do, do not hire these lunatics. They caused serious damage to my home and are lacking ethics to even bother to repair it. They cut corners and do not care for their clients. This goes from top management down to the workers. They have truly upset me. Please do not waste your time and money!!!!😤

HORRIBLE
Called for a diagnosis on ace unit, kept saying the issue was one thing after another and when asked him to repair it he said did not work and that it was a cable THAT WAS NOT DAMAGED prior to his visit.
PLEASE SAVE YOUR MONEY.

I am very unhappy!!! I have been with out a heater for almost a week now. My elder disabled mom who is suffering from this cold weather has been begging me to find out when we're getting our heater fixed. I have spoken to owner once on phone and since then, he has been ghosting me. We exchanged no rough words, I was very understanding that he was busy when I called. I have asked invitation homes multiple times to call and finally they got a hold one time. This vendor told invitation homes they don't want to give false hope when there coming... problem is I get no reassurance...not one call, not one update. Just ignoring our suffering at 53 degrees inside of house. Thankfully invitation homes got me a small little heater after this vendor said they have no idea when they'll get to me....I tried to call today and once again I am ignored and met with answering machine that is to full to leave messages...

quality work

Very professional

Very nice place

Sales people are nice, service people are great

Needed custom parts built and they did it and did it over night for me. I recommend these guys to everyone

They are the best, never had any problems with them. You can trust them.

They handled their business. Came in, found the issue right away. Problem solved. Highly recommended. Good guys too.

Our heater went out so I called to get a technician dispatched over to our commercial warehouse but the lady answered the phone very rude and immediately lost our business.

Did very good work on my ac. Even brang us some small heaters to use while ours was out , very trust worthy people.
I highly recommend.

Their technician Chris was polite, on time, professional, and diagnosed the issue with my AC quickly. Turned out to be a bad capacitor which is a $40 part. Chris was onsite for 30 minutes making the diagnosis and repair. The bill ended up being $220. Taking out the cost of the part, that leaves $180 for a half hour of labor. When I called the next day to speak with someone about the nearly $400 per hour labor charge the lady was argumentative and told me it couldn't be $400 per hour when my bill was only $220. When I pointed out that the technician was there for only 30 minutes she asked me not to call them for service again and hung up on me. I guess they don't rely on repeat business.

I work in a business in Lodi, CA. All of a sudden, our unit went out. We were informed we needed a new one. Not only did McLaughlin come in with a lower quote, but they replaced the unit sooner than expected and just before this next heat wave! Thank you McLaughlin!!!

Best A/C company in Stockton. I called them on a Monday after my a/c went out and they scheduled for later that day. It was getting close to the time when they had to show up and the office called and said they where running behind but would get it fixed but might be a little later I said fine. A little while later the office called and told me who was coming and what he looked like. They had it fixed in no time and the entire team was professional from start to finish. You need a/c or heating you should call them asap

McLaughlin replaced my HVAC unit. They were on time, efficient and all the work was completed as promised. Not only was their pricing the most competitive they cleaned up after each work day. I have been a McLaighlin customer for more than 20 years and recommend them highly. Thanks for a job well done.

Horrible service. Let me start off saying that McLaughlin was a family go to provider. However, after scheduling a repair with them, taking time off work to accommodate the technician, they (Misty) cancelled the appointment without telling me. I found out when I called a second time that day at 4:50pm. To further complicate the situation, they transferred me to Dave, the parts guy. He apologized for not contacting me sooner because he was "so busy". He had two weeks to call me. He also recommended to replace a $6k AC unit they installed 7 years ago. Pass!!

I have been dealing for 2 years with problems from a brand new AC unit from Rod Johnson's AC. I decided to call McLaughlin's based on the good experience my sister had with this company. Laci and Rob explained all of the problems surrounding the existing new unit. They explored all of the possible issues and sent me the pictures to justify my complaints with the other company. They were both courteous and friendly while being very professional. When this debacle is resolved, I hope to purchase and replace the AC unit from them. Thank you both for confirming my suspicions about the broken down "new" unit from Rod Johnson's.