HVAC reviews in Stockton, California

I had an appointment to get a new HVAC system at my house. After waiting 30 minutes past our scheduled appointment time, I hadn't heard anything, so I called. Misty said "It's a 2 hours window, sir", which wasn't mentioned when I made the appointment. She then told me I am not even on the schedule. I was transferred to the person I had the appointment with who apologized and said he was too busy to call. I'm busy too and took time off work to be home. A courtesy call just to let someone know you're running late seems like the most professional way to handle that situation. Not a good first impression and if that is how the rest of the interactions will be, no thanks. Moving on.

Had them install a Mitsubishi mini-split high efficient system. They didn't install it correctly and the system has leaked refrigerant from day one. They were out 4 times in 18 months to recharge the system. Even sent out their leak specialist. He cracked one of the condensation pans, causing one of the units to leak water all over the place. Send out a tech again, instead of replacing the pan that they broke, he glued it back together, Tech said they would 'order a replacement, and they would follow up' never heard from them again. During the installation, they pulled permits from the city of Manteca, but never closed them out (final inspection). The permits have since expired. AND today, during a new heat wave, once again the system has leaked out enough of the refrigerant, so I can barely cool one zone. The has been a huge fail. I cannot recommend them.

Rob and Erick were out at our house and did the $79.95 tune up. Were on time, called with ETA and were in and out. Thanks guys for making sure we were ready for the Fall and Winter.

I had called on Saturday morning realizing that it was weekend and assuming I would have to wait until Monday when McLaughlin would be open.

My basement heater had quit working and we are having very cold weather. Ray came at 6:00 on Saturday night to correct the problem. He was here over an hour working in the basement and outdoors. He analyzed the problem and completely fixed the problem that was causing the heater to quit working properly.

He had been here during the week to correct a problem vent that had been installed by a different company many years ago. The new vent apparently contributed to the new problem but Ray quickly analyzed the problem and corrected it.

I want to thank Ray for his help especially at night on a weekend. He is a true gentleman and an asset to McLaughlin!

They came out and replaced all our ductwork. Chris and Juan were very professional, polite, and did a great job with the demolition and installation of the new ductwork. Once they were finished, they cleaned up the job sight. Our HVAC has never worked better.

Thank You
Russell

Thank God for these guys , Bill Thornton came out and fixed my heater! He really knew what he was doing. He was smart , on time , didn't leave any mess, very professional job! Fixed it in no time & now my house is nice & warm! I would definitely refer him to all of my family & my friends! Thanks again Bill & Rod Johnson!

Terrible customer service! Its been about a year now..... I finally got a call back but have been waiting about 2 months for a follow up call from mgr miss Steve... I did get an apology after my last review, but nothing has changed. Except my NEW AC is NOT working!!!!! The final permit had not yet been done now a year later. And the customer service in my experience has been far below poor!

Last summer my AC went out. Dead. Called Rod Johnson, I did shop prices and they were average- very fair so I called them back and had my AC installed fairly quick. Then all the PROBLEMS started! The installers lest a mess in the furnace and water heater room! And they left pipes blocking access to the vent where I need to be able to access in order to change the filter!?!? They also left an area of the furnace exposed, missing a tube, they said they would come out asap because it where the carbon monoxide escapes. When more than 2 weeks passes no word I called them and they did come out brushed off my concerns saying it's only an issue if I run the heater which in summer I wouldnt.... months later they finally called to do 1st inspection for the permit... surprise didn't pass! I spoke with Steve a women and I expressed my dissatisfaction. She seemed to care promised a call back and a refund or compensation of some sort. She said she only needed to talk to one of the owners. And now 3 months later I am still waiting to hear from her. They have not yet rescheduled my next city inspection to finalize my Permit. To my family, friends, and followers... would I recommend? NO. NEVER!!!

Dave and Glenn installed a new heater and air conditioner in my home on June 11,2021. They were careful with my house and Glenn even vacuumed the closet when he was done. This was a great experience and I would highly recommend this company to my friends and family. Thank you Dave and Glenn.

Rod Johnson Air Conditioning is the place to go! The people are very kind and friendly. When I called for my appointment I was helped by Cecelia, very friendly and kind-hearted. I explained my situation to her about my air conditioner, and she instantly knew what I needed to get done. Scheduling my appointment was quick and easy.

Yong showed up on time and got right to work. He determined with in minutes to issue was the thermostat. We decided to have him replace the thermostat. He took care if it and we are back up and running. Very courteous and knowledgeable technician.

Glenn came and installed my thermostat and was very professional and clean. I was very impressed with what a great job and how fast he did it. 10/10 I will definitely use them again!

I had the pleasure of having Chris come to my house and work on my heater unit it was old it had a couple of problems he kept coming back until he got that thing working that’s what I call. A technician doesn’t give up and keep working until it’s done, I would use Rod Johnson air again because of Chris

My girlfriends AC unit was only blowing out warm air. Called Rod Johnson Air Conditioning yesterday (Saturday) and Dave from the company came out today (Sunday). Dave was so awesome. Within 10 minutes of quick troubleshooting, he figured out the exact problem (bad capacitor) and fixed the problem on the spot, a total of 15-20 minutes total. The AC is working perfectly now. What was exceptional about his service was that he explained how this problem was caused as well as how to maintain AC units in the future. My own AC unit blew out at my own home and I told him what my observations were when the AC stopped working. Since I live a bit far, he gave me an idea of what the problem is and what to check for when I got home. He was so trustworthy and I’m so glad we weren’t tricked into buying a whole AC unit like some companies will try to have you do. Dave was very friendly and knowledgeable. Although I live about 75 miles away, I’m seriously considering having Dave come out to fix my AC as well since he can be trusted and will provide an honest diagnosis. To everyone in Lodi and Stockton, this company is hands down the best. Quick, honest, and exceptional customer service. Ask for Dave.

I purchased a home that had a condenser installed by Rod Johnson Heating & Air Conditioning. There was some unfinished work and they immediately responded and fixed the problem. Jose was very helpful and kept me updated every step of the way. Great service.

We just had Rod Johnson's company install a larger and more efficient a/c unit. The tec, Dave Murphy was prompt, professional and did excellent work. He answered all of our questions as the installation progressed. The new unit is far more efficient. Highly reccommend this firm.

Chris from rod Johnson came out and quickly diagnosed the issue with my heater. They had the part on hand and were able to get my heater back up and running in a timely manner. Thanks a bunch Rod Johnson.

Horrible , for starters we have a contract with them . For the past 2 years ever summer either on or a day before 4th of July my ac. Goes out last time they sent a guy that was so lazy and looked to be on drugs . They kept lying saying somebody was coming out after and I missed two days of work and nobody showed up .now again my ac. Went out and iv been trying to call them non stop and their number is not in service nor is their any other numbers to call ..pretty ridiculous.. worst company I have ever dealt with now in in 107 weather with no ac . And no phone number to contact my ac guys I have contract with !

Some years ago the A/C went out and yes, it was summer! A neighbor had highly recommended Rod Johnson Co. so I called and set up an emergency appointment that day which was in itself amazing to get someone that same day. My husband was pleased with the technician and how he explained everything.
Within a short time, the very nice Stephanie in their office called and suggested a plan they have for twice a year check up on heater and a/c.
I thought about it a long time then realized a 1910 vintage house in Stockton summers requires such TLC.
We have been pleased with each technician and especially liked the job Karen did this past week ! Karen explained everything to us in detail . She is like Stephanie ,very patient and very customer oriented. We will never use another Heating and Air Co. as they are the best in town !
I want to add a note of thanks to Stephanie who through the years has put so much patience into communicating with us. I REALLY APPRECIATE
Stephanie and to me SHE IS Rod Johnson CO.!

Wondering if they have gone out of business. My mom has been without heat for three days and her heater is relatively new. No number is working and the building on Coronado is empty with no forwarding address. What the heck!!

Anthony came to our home to find out why my AC wasn't coming on. He did a thorough diagnosis of the pressures and temperatures of my unit and lines, and came up with the problem. He was professional and informative and I was very happy with him, and the fact that Rod Johnson hired such a good dude. I signed up for membership thanks to Anthony. All good. Thanks to all, including office staff who was very helpful as well. - H. DeLettre

Great customer service and very efficient! I had the opportunity to meet Glenn and have him work on my maintenance issues! He was very polite and professional! Will definitely be calling u guys back for more business in the future