HVAC reviews in Stockton, California

After having only 1 year, we have had several leaks and problems due to shoddy installation and cheap pipes/materials they use! Plus, they want to charge $89 every time they come out to repair!!! HORRIBLE-I DO NOT RECOMMEND!!!!

Joseph was the last technician that has come out to our house even including a new AC unit on the roof that has explained everything to us thoroughly. For the first time our vents are blowing hot air this winter. Even with the new unit by another company they did not work like this. We are 100% satisfied and would recommend J&J services to anyone who ask us where we got our service.

Our technician Joseph was very professional and very helpful. He fixed all the issues we had and he addressed certain things that was beyond what we hired him for. He’s always on time and have a very pleasant and caring demeanor in him. Overall it was a great experience.

J&J are true servant business people. I asked two of the big companies in town to look at my HVAC and both of them escalated the inspection from a leak to a full parts repair to a full replacement for to no available parts. J&J came out and refilled the coolant and we are set! They were honest. Not something the others were willing to be. Word to the wise - the little guys don't usually work scams because they live near and have relationships. THANK YOU SAM AND J & J !!!!

Justin was great! He was on time, even called in advance, very through and professional! Much appreciated his review of our service and quotes for future interests. Thank you J&J!

This was the worst company I have ever used. They lied to me overcharged me and made up what was wrong with it And threatened me. I am calling the news and contractors board and everyone I know I do not have you confused. Just because I am an elderly woman does not mean I am ignorant or forgetful. Your employee threatened me to pay him additional money. I would like to be refunded and an apology. Sue Fuller

Justin Long was the technician who responded to the service call and was very courteous and quick to resolve my hvac issue. He was honest regarding my hvac condition and offered several options to keep the system running properly in the long run. I will definitely use the company for all future needs.

Joseph arrived and went straight to work on our heating problem. Although it was a quick fix he stayed and checked everything and answered all my questions. He even helped me find better filters and explained the merv rating of the filters for to help with my pet loving household. Thank you J&J and Joseph, Great Service.

J&J was one of the best experiences! Being a new homeowner I needed a new water heater. Not knowing anything about water heaters and not having hot water for 4 days was extremely stressful. Once I found J&J the stress went away. They are very professional and know their craft! J&J are not intimidating to talk to and offer honest feedback about the options you have. They are not pushy and let you make the decision and they try and save you money. Very glad I found them and they are my go to for heating, air, and my water heater! Thank you J&J team!

The service person, Samuel Hassan was very helpful and pleasant to work with. He provided me with clear explanation on the issue with my AC unit and choices for the best resolution. Five stars to Sam.

When one of my tenants AC stopped working I contacted J&J Services for help. Withing a half an hour of submitting a service request online I received a call to setup an appointment. Everybody I spoke with were real professional and courteous. The technician was on time and had my AC issues solved swiftly. He also explained what was wrong in detail and my options for repair. I will definitely be calling them back.

I felt compelled to comment on the Pride and Quality of Workmanship all of Your Service Technicians have provided for Us. Each of them were Courteous, Respectful, and Professional. Because of this, J & J Services is always going to be the first one’s we call.
Sincerely, David Kitamura

I wanted to add another comment about J & J Services. Sophia called me before our scheduled Service appointment to reschedule it for a later date. I felt that this was very thoughtful of her. Because we have done business with other companies in the past who didn’t provide this courtesy, and were NO SHOWS. We were also notified that our Technician Rosario was on his way to our home. Rosario has been to our home on numerous Service Calls. When I hear his name, I know that he is someone that I can trust. It is because of that trust, we followed his advice and had our ductwork and blower cleaned. We noticed the difference immediately. This also applies to all of the other Technicians who have done work at our home at one time or another.

Sincerely David Kitamura

Technician Rashad was on time, friendly and took time to explain the system in depth. Performed a detailed maintenance and followed up with everything he did when he was finished. Will definitely be using them for all maintenance in the future and first to call for any repairs.

Extremely satisfied with my experience! Resolved my issue just as we discussed with no pressure to upgrade. They offered me information on what was available (as any company would) and respectfully acknowledged when I declined.

I want to compliment Kim for her patience and ability to answer my questions concisely. I also want to compliment the Technician Edward Strauther on his professionalism and excellent customer service throughout his visit. I can say that he gave me a tremendously positive impression of the company. Edward's knowledge, skill and ability to address and resolve my concerns gives me confidence that any future services offered by J&J will be handled with efficiency and competence. Thank you again for Kim and Edward for your excellent service.

J & J went the extra mile! They sent out highly professional installers and followed up from the office to ensure we were 100% satisfied. One question prompted a re-visit and clarifications and pictures to ensure us the work they did was complete and that the remaining issues were on the home builder. The worked to make sure the problem was resolved. I would recommend then everyday & twice on Sunday.

I didn't realize the damage that could be done by not changing my filter on a regular basis Justin was honest and attentive to any question and concerns I had. He explained everything thoroughly and in a way I was able to understand. Justin was very polite and respectful, I highly recommend him. Thank you Justin at J&J services.

Rosario come out today due to an A/C issue and he was absolutely fantastic! He called before hand to let me know when he should be arriving, and was right on time. He was friendly and knowledgeable.
J & J clearly cares about who they hire and is lucky to have Rosario on their team. I will definitely request the they send him for all of my future needs.

Even when the news is bad news (locked up ac compressor) the technicians do everything they can to be straight forward about parts and labor costs and seek to help resolve situations fairly.

EDIT:
I’ve been using j&j for some time. I used to believe they were being straight with me. They have always come out and helped and found new things to do. Over that time I’ve come to realize that many of the jobs they have quoted or completed were never necessary and just became more expensive. I also looked back and realized I had a similar experience with them and my water heater is forgotten about until this experience. As a single income home, this has been challenging but I trusted them.

After this experience, that trust is broken and I will no longer be contacting j&j. A few days ago the technician came out and after looking at my ac compressor for less than two minutes, decided it was locked up and the entire unit needed to be replaced. (The unit is 10years old and still looks brand new and I’ve had it serviced by j&j a few times) It was going to be a massive job and very costly. I cried quietly and thanked him for coming by but I would have to think this over and get a second opinion.

Honey’s Air came out and fixed the ac in 25 minutes, replacing a very simple part AND the tech explained how everything worked and why he was doing what he was doing. As he spoke he asked if the j&j tech explained his thinking on why the compressor was locked (which it wasn’t) and that’s when I realized the j&j technicians NEVER actually explain anything, they use scare tactics to get you to say yes to jobs.

The honeys air tech asked me today what else j&j did to service my ac and I said they cleaned it and we’re suppose to change the filter (I asked the lady on the phone specifically if they do that because I wanted that done and all clean prior to the summer starting and she said they did) but I ended up going to Lowe’s and getting the filter myself and learned how to change it (it’s in the furnace unit) myself because j&j said “since Covid we’re no longer allowed to transport air filters when working from home to home.” The honeys air tech laughed and couldn’t believe what he was hearing.

Long story short…. Call Honey’s Air. They won’t lie to you.

Amazing service. Fast friendly and great pricing! I’ve used them 2 times now and one was an emergency. They came out in 109 temp and fixed my problem quickly! Dennis was our technician. Impressed for sure. They will be my HVAC company from now on. Update: have used them over 10 times now. They are amazing will always refer them! I know like and trust them. They do an amazing job even taking care of warranty work!!

I have once again received quick and efficient service from JNJ. I called earlier today about 11:15 to say that my upstairs thermostat died and wondered if they could come out sometime this week to check it out, Sophia said she would check with the technician to see… she came back and asked if I would be home today between noon and 2….I said yes and set it up…10 minutes later I received a message from her saying the technician (Sam) was on his way! Shortly after noon I had a new thermostat installed. Sam was extremely efficient and even helped me reprogram my downstairs thermostat! I will continue to be a very satisfied customer of JNJ! Thank you

Tech Justin was very professional. He was excellent, efficient, and personable. He called ahead and arrived at the agreed time. The repair day was a National holiday (4th of July), but there was no extra charge for the repair of our A/C, and it was during a heat wave. After each repair step he made sure there was a positive outcome before proceeding. I hope l don’t have any more heating or cooling issues, but if I do, I certainly will call J & J.