Appliance Repair reviews in Torrance, California

I called earlier in the day because our dryer wasn't producing heat. Anton came out within 2 hours and was able to resolve the issue within 1-2 hours. He suggested regular maintenance and cleaning on our washer and dryer which I appreciated since that was something I neglected. I had him come out the next day to clean the dryer duct ($249). He'll also be coming back for a third day to do a full clean of our washer which had a lot of gunk in it (also $249). Overall, I'm happy with the service. It was quick, got the job done, and now I know how to better maintain our washer and dryer going forward.

Great service

Produce good products but no customer support when they stopped wroking

Very unprofessional experience from technician as well as whoever manages the customer service pipeline.

Horrible customer and warranty service. Assigned rice cooker repair to some bankrupt store and no return of rice cooker. Customer service only super lazy and not replying anything. Horrible experience.

Ordered a mochi machine and it arrived broken. Been emailing and calling and leaving messages and there is no response. I just want to get a refund and return the broken machine. I am now going thru the cc company for results.
Very poor customer service. Won’t order from here again.

The myth behind Japanese product seem to have disappeared for me, I bought this Tiger rice cooker for the fact that it is Made in Japan thus five to ten times more expensive than regular rice cooker in the market, but after using it for some time it just went off, everything just went dead and I wrote their office but there wasn't a reply. I will never buy anything Tiger again, it is ridiculous how such an expensive cooker will just go dead. Even a $50 cooker will last you a decade and counting.

Buyer of Tiger rice cooker please beware, there are other rice cookers in the market you can conveniently buy and they will last you years, stay away from Tiger brand unless you want to experience what I experienced with it before you learn, by then you must have threw away some hard earned money.

I was looking for a part number for a power cord to a Rice Cooker I own. Sadly, support refused to help as it was a Japanese model. They were not rude, just gave me allot of unnecessary information and made no attempt to contact the main offices in japan

Zero responsibility for their own products! I am waiting for over 4 months for a rice cooker pot to be made! Ridiculous. Why can’t they take ownership, and say that they don’t have it, go buy a new rice cooker. All they can do is promise, and send polite generic emails. Nobody answers the phone in their office. I think this business is fake and the location does not exist!

We were so happy with our experience with NextProVision Appliance Repair! Our dishwasher wasn't draining and I called and Niko was able to come out to look at it within a day. He showed me that the pump needed to be replaced and they were able to order the parts quickly, and we scheduled a follow up appointment within a day or two. He ran into some unexpected issues when replacing the pump (previous contractor made mistakes) and spent a lot of time making it right. Niko was very nice and cleaned up very carefully after himself. I felt comfortable with him in my home and could see the work he was doing was high quality and felt that the price of the entire repair was very fair. They followed up in a few days to make sure everything was working well, and we are very happy with the work they did. I would definitely use them again for any appliance repairs. Thanks, Niko!

Great service! Fast, efficient and friendly. Would call them again.

Very helpful and gives advices . On time within the given schedule . Would used and highly recommend
them in the future

very polite and professional. kept me updated on work being done and was very punctual and cleaned up work area. very pleased. will request him again

Guy was here 20 minutes and gave me a quote of $349. He said he had to defrost the Frigidaire water tube. He did nothing except entering info into the control pad. I approved the large amount because I was led to believe he was going to take the ice maker apart. I paid for the repair with my credit card, but he said it would be out for 24 hours. I asked him how to prevent it in the future, he said I can't. I asked what we can do if it happens again, he said nothing. So, every time it happens another $349. I was ripped off and I think this was a scam. He led me to believe he was going to do something more than just push on the control panel. Very deceptive and I am disputing the charge through my credit provider. I will never use Sears for anything again. What a rip off.

Jose was terrific!! Professional courteous explained everything. Extremely helpful.

It took a whole week to get the necessary parts. It is near impossible to get hold of human customer service rep. The technician is fine but over all service including parts order and scheduling need a whole lot of improvement. We survived without the refrigerator over a week.

Really frustrated by the technician named Adam. Our over-the-range microwave broke in December and it had a Master Protection Agreement. He came, quickly inspected it, and ordered parts for repair. A few weeks later, he came to remove the microwave and install the parts. He even needed me to help him find an extension cord so he could test the microwave (why am I doing your job?). The repair didn't work. I told him, since it's not working, my protection agreement (which I paid for) entitles me to a replacement. His response was "I repair, not replace" and wasn't willing to help with a replacement. He insisted on ordering more parts and coming back later. So the microwave sat on the floor for weeks. Now it's February 8. He comes to work on the microwave. He says, "You should get the thermostat in the microwave replaced because it's old. And you should get a new plastic trim because it's broken." Why didn't you mention that before? Why are you still suggesting ordering more parts now and making this process even longer? Before he reinstalled the microwave, he asked me, "Are the long screws still in the cabinet (above the installation space)?" I have no idea. I didn't do the job! He got it installed and tried showing me that it worked so I could sign off on it, but the light stayed on in the appliance no matter what. He got confused and spent more time trying to fix it. He even dropped the microwave on the ground trying to repair it. He never fixed it and insisted he could do it after 2 hours of work. He tried to tell me he wanted another part and I refused. I told him either he's telling me a replacement is coming or he needs to clean up and leave. He cleaned up and left. He never told me I was entitled to a replacement even though I have the so-called "Master Protection Agreement." Adam was a stubborn, desperate guy and tried to convince me something was fixed when it wasn't.

Cesar was terrific. He was on time (even a bit early). He was friendly and taught me a lot about my furnace. I felt comforted by the fact that the air quality from my furnace was excellent despite my furnace’s 30+ age. He helped me figure out what filter to buy AND showed me how to install it when I receive it. I hope Cesar is my tech for next year’s service. I plan to make this an annual thing. For $59 during the month of October, it’s a fantastic deal!

Technician Noe really knew the fridge and predicted where the problem actually was.

Good service, but crazy overpriced. $540.00 for a 10 minute repair replacing one small wired part

He was very good very professional not all your techs are like him. The way the appointment service did me was HORRIBLE BREAKING MY SERVICE APPOINTMENT in 2 days not professional at all because they NEVER COMMUNICATEDWITH ME OF THIS SET UP but he accommodated me for both today .