Appliance Repair reviews in Torrance, California

Wendell Johnson was very professional and knowledgeable. He and his partner Leo arrived on time. My parts are ordered and should arrive in 3 days. Then the repair can be finished. Thank you Sears!

Tho, the Tech was VERY knowledgeable about what was causing our problem and gave great advise on how to correct it. Very kind and showed concern to make sure we were happy.
Thank you for sending him, and will request him in the future if needed.
Virginia Bobb

Jose was excellent! Fixed my oven quickly and was very cordial. Thank you!

The last technician (3rd attempt) was good and resolved my problem, but Jose was NOT knowledgeable and wasted two business days of me staying home from the office. Also, I wasn’t happy with lack of communication regarding schedule. I asked for 8-12pm, but technician didn’t arrive until 2pm!

The repair person did a great job of installing the part. He was informative, professional , courteous, and I was very happy with his repair.

Barry arrived on time and was very knowledgeable about the problem. He went right to it. Very satisfied with the work

This was the second time we had been having issues with our refrigerator leaking water. Enrique came out the second time to fix it and pointed out an error the previous tech had made. Enrique was very knowledgeable about how to maintain our fridge better. Since there are always things that the maintenance contract does not cover. I appreciate him taking the time to explain to me why the fridge was leaking water. Especially in terms I could understand. I wish all the techs where more like him. The fridge is now fixed and working with no leaking.

Barry (tech number 836304) was the best Sears technician we’ve ever had! Barry checked the fridge and freezer temperatures as well as doing a thorough vacuuming of our French door refrigerator. Barry has the knowledge and experience to keep our fridge in top condition.

Service tech was excellent, customer service/access is lacking. I had an appointment window 8-12 but there was no communication or ability to speak with a customer service rep to get a status on tech arrival. Tech arrived around 1:30 pm. When I tried to call to get a status on tech arrival the automated system was not able to provide status and did not give me an option to speak with a live person, very frustration. The tech did call when he was 20 minutes out but before that we had no idea if service call was still good. The tech was very good, pleasant, very knowledgeable and resolved our freezer problem in one visit. Biggest problem is status and communication.

I went with Sears because they have a tradition of providing excellent service. And that was the case with fixing my fridge. The service was quick and the technician even saved me money. If you've got appliance issues I highly recommend Sears.

repair technician was professional and competent... system was a miserable failure of missed appointments.. no accountability..
no human assistance!! could not recommend!!

He did not give me enough time to answer door. He acted like he was in big hurry even though he arrived at my house 30 min early.

The Sears technician was professional, courteous, and nice. He did a great job on fixing the dryer.

This is the 3rd or 4th time our extended warranty company sent Sears A&E. Each time, the same thing. Show and identify problem and then the repair person (Jose L in this case) does not show up and no one contacts to communicate a delay or need to reschedule. We called and were told by AI and a human (3times) the tech will contact you and will be by. He did not show or communicate. We lost a full day and this has happened previously with them. Further the AI they depend on is woefully inadequate. To be clear our Tech Enrique who showed up the second say was fine and did his job, and waiting to confirm successful or not. We would not use them again.

He was efficient. Knowledgable. and capable.
Excellent employee. The AI usage by Sears is ridiculous;. They need to have customer service people available. This will be their downfall. You can never reach a person to answer a question - tell them your part did not arrive, etc.

Great Customer Service from Jose. We use to have a home appliance repair warranty. Their service people were Rude, Not Respectful of us the customer and provided POOR Service. I cancelled them and called you.

*IS THERE A NO STAR OPTION? 1 STAR IS STILL TOO HIGH*

We had an older gentleman by the name Jose M. stop by our place. If this technician comes to your house, immediately reschedule. He won't DO ANYTHING. He didn't even diagnose the appliances/machine.

As soon as he see the appliance he'll jump on a call with someone and after about 45mins to a hour of sending picture and talking to ppl he'll leave your place saying he can't fix the unit.

Unfortunately, he was the technician assigned to us to get our Washer/Dryer "looked at" (cause he didn't fix anything) on 2 separate occasions. And oth times he did the same thing. Never pulled out a tool, talked on the phone for 45 mins to an hour, took pictures, and left saying he couldn't fix it.

First time he came and said he needed a helper technician to do the job. He assured me that he diagnosed the machine and the parts that were ordered by the first technician were correct, and that he just needed someone to help him. Came back 4 days later, with a helper, was on the phone for an hour, took pictures of the unit, and said he couldn't fix it and left.

WORST EXPERIENCE I'VE EVER HAD!

The Technician removed the bolt on the motor of my LG washer and did not return it. Zero stars. Now that i could not have a second opinion about the Repair because of missing bolt.

Unfortunately Emmanuel forgot to attach a zip tie to a pressure hose so when I went to use washing machine right after he left it flooded our entire laundry room, kitchen and adjoining closet.he swore he would make sure we would get help the next day and i stead he didn’t not do what he said he would and we can’t get help. Don’t ever buy any thing from Sears or an extended warranty from them. I have a valid warranty for this machine and they will not honor their commitments to service or warranties and you will be left with nothing and no way to remediate, or get ANY HELP FROM THIS DISHONEST COMPANY.

Barry called around 10 am during g the 8 am - noon window and told me he was running behind schedule and wouldn’t arrive till after lunch. We received a notification he would arrive a little after 2 pm and he did arrive. He was dressed in his Sears blue uniform and was polite and professional. He spent about one hour taking apart the lower part freezer Part and unscrewed the backing of the unit. He allowed me time to clean the bins and was patient to wait to help me install them back. He showed me the cost of repairs which would include a new compressor and total would have cost $1,300. So for $129 one hour of Barry’s time and service, he was able to get rid of the noise we were hearing. For that estimate we know we will plan to buy a new refrigerator asap before this compressor completely dies. The last compressor was installed Nov of 2018 and I bought the Kenmore Elite model in July of 2015. The 2nd compressor lasted twice as long as the original one. I was so thankful I was able to go online to book today’s appointment for the next day. I expected to wait a few weeks or a month. The price we paid was for the diagnostic and was well worth the one hour time.

Tip top, first class job. Lovely guy