HVAC reviews in Fort Collins, Colorado

Taylor Longwell solved a distressing issue with a shower handle which was stuck! Taylor replaced a broken valve! He is courteous and fun to talk to.
We highly recommend him!

Mark Hatfield of Lion Home Service was great to work with. Very knowledgeable and competent. He answered all of my questions completely and was very courteous. I'm going to be really pleased with my purchase I am sure.

We called Lion Home Services because our upstairs thermostat seemed to be malfunctioning. 2hrs later- James, a Project Manager, arrived to inspect our HVAC system (2 furnaces, 2 exterior AC units, 2 thermostats, etc.).Wile there, he fixed the problem (which was in the attic furnace) and took photos detailing other problems in our system. Extraordinarily honest, flexible and knowledgeable. We DO need major work done, but I never felt any sales pressure. This earned our business. Highly recommend this company!

Isaac Hansen and Mason were tremendous to work with! Very efficient and explained everything thoroughly. Great work and delightful to work with.

Had a phenomenal gentleman come out to service and evaluate my heater, drains, and pipes. Very honest and straightforward with information. Will definitely continue to use this service in the future. Thank you Jerry!

My furnace went completely out. They were here within hours and had a new furnace put in the next morning, but left us space heaters to warm our house until we got the new furnace. easy financing, and reasonable monthly payment

The people and the work was fine, but what we had was a nice Moen kitchen faucet for which the guts are easily changed (I have done it myself for free when younger). I was told this was a low end vendor and below their standards. They ended up replacing with it with a Delta which is very obviously an inferior product

Additional data:
Things don’t always go right the first time. Things happen. The real question is what happens next. The whole situation was fixed very rapidly with no hesitation. The rapid and complete response raises my rating to five star!

Taylor Longwell fixed my sink in record time. He was fast and very professional. Worked me into the schedule first thing this morning. I am very happy with all the work they have done for me.

Furnace inspection and installation! Hunter and Zach were exceptional, friendly, knowledgeable, and informative. Gabe on the inspection was very professional and helpful also. We feel very good about the overall experience. They were all complementary and spoke highly of their company.

Awesome experience with Lion Home Service! Kyle was extremely helpful and took care of our smoke detector problem. He explained what he did and also enlightened us on how the smoke detector works. We were very grateful for what he did because we cannot climb ladders! Kyle also answered questions we had about our light fixtures and gave us very helpful information. We will definitely use Lion Home Service again!

I want to commend Mikel, Cody, Trent, Daniele, Maddox, Dagan, and Garrett for all their kindness, expertise, and professionalism. Any questions we had, they gladly answered for us. And they all did their jobs thoroughly and efficiently. We highly recommend Lion Home Service to everyone.

I called Lions Home Service for a diagnostic check on my furnace. Mike DeSha was incredibly thoughtful and thorough, walking me through every step of the process. The furnace is running more smoothly and efficiently than before!

Jerry came by today 10 minutes early and was eager to help me fix my leaking pipe. He joked with me and made me feel better about the situation. Jerry was extremely knowledgeable and explained the process to me in great detail. Thank you!!

James was fantastic. He helped solve my lighting problem and was kind and patient the entire time. Highly recommend!

Good service technicians, but bad scheduling and rude customer service.
Our heating install was great, but the follow up duct cleaning was a disaster. We called to schedule it, and was told (and was sent a confirmation email) that the service would be done today. When they didn't arrive, we called and the lady was very rude. Her tone was annoyed that we expected them today when they're booked out several days. I explained that we had an appointment and had actually taken today off work to have them here. She said we had made the appointment with the call center and "they don't know our schedule as well as we do." Again, she was unapologetic and a little annoyed. I appreciate their great service technicians who are always so professional, friendly, and do their job well. I do not appreciate rudeness on the phone or poor communication between the call center and the dispatch.

Bart did an excellent job in inspecting and servicing my furnace and air conditioner. He was very patient and explaining what he was doing why he was doing it and why it was important. He did not appear to be pressed for time but rather was responsive and careful and answering any questions that I had. He also created a very helpful report on the health of my HVAC system, and shared with me some options that I might have moving forward. Highly recommend.

Once again coming here to leave a review because the scheduling of this company is ridiculous. The technician I have is fine and seems to do a good job so I don't want this to be about him. Whoever manages this place has no respect for other people's time, they make appts without confirming time or waiting for a response and expect you to call back if you can't make that time. Then made me wait five hours for a ten minute job. Once again my technician is not the problem it's the management. Second scheduling annoyance I've had to deal with from them. Last time I left a review they did nothing to fix the issue and asked I remove my review, well here's a second one until you figure out how to schedule things respectfully.

We called Lion for some odd power outage issues in happening in half of our house. Customer support was very friendly and it was super easy to schedule the required service. Both electricians Garrett and Kyle were prompt, professional, and were able to diagnose and solve the issue in a timely manner. They were very patient and understanding during both follow up services as well, and overall we are really glad we called Lion!

First, I'll say that the people, especially the technician, were very nice and polite. For that, I'll give an extra star. But thats where my good feedback stops.
I asked for a quote to install a utility sink in my laundry room. The rough ins were already in place, and the sink was built and ready to go. The only job was to make the connections to the sink and to plumb in a few pieces.
I was quoted $1500. A price I immediately turned down.
After that, I reached out to another local company, got a quote of $350, and it was installed perfectly in one hour with no issues at all.
I understand the concept of doing business, but the price for what it was is absolutely unacceptable. They are not competitively priced at all. Better have deep pockets!

Lion has been very easy to deal with and get the job done without any fuss.... the techs are always very experienced and pleasant. I totally recommend them!

We had a great few experiences with Lion until this last week. Our furnace stopped working two days before Thanksgiving. We called that night and weren't able to get anyone out until the next day which is totally understandable. The next morning a tech came out and got the furnace running again. Later in the day it stopped so we called and they were able to come back out. They couldn't diagnose the problem after hours of staring at the furnace for 3 hours. They said they would have someone come back out on Friday but we may not get it fixed until Monday. They gave us space heaters to keep warm over the next few days. I called Friday morning to check what time they would be coming, they had NO notes to come back. They said they couldn't come out again until Monday. Over the weekend the space heaters they gave us blew an electrical circuit causing part's of our house to lose power. We called and they said they would send an electrician out Monday morning between 8am and 11am, "The same time as the HVAC crew". Monday morning the electrician came but no HVAC. I called and they said they didn't have any notes to send HVAC.
They finally sent someone out Tuesday who immediately told me we needed to replace the entire 5 year old furnace before even touching anything. It went from a full replacement to "it's just dirty and the gas was set too high" so they quoted me $800 to get the ducts cleaned.
If they had sent someone out on Friday like they promised, we wouldn't be out nearly 3 grand to fix our electrical. I am furious. I have called and asked to speak with a supervisor 3 times with no response.
I should also mention that we are lion care club members so we pay extra to receive priority service. This company is a scam. I will never use them again for ANYTHING. I cannot believe the lack of professionalism that they have shown.
I'm still waiting to speak with a supervisor, I know you respond to reviews quickly, so when you read this instead of giving some garbage apology response, give me a call so you can make this right.