Plumbing reviews in Thornton, Colorado

I recently had a Navien dual system replaced in my condo. The boiler tech assigned to my job was Bucky Ward. He was great to work with, responsive and timely. He was very professional and understood the task at hand well. I would be glad to recommend and rehire Jim Needham, as well as request Bucky!

Kameron Vohs worked on my bathtub faucet. He performed an outstanding job, knowledgeable, kind, and shared details of what needs to be done. I'm very happy with the final project. Thank you Kameron for your service! Alice

We had Jim Needham Plumbing & Heating come out to check our water softener to make sure it was running correctly and efficiently. The office called to let me know the tech could arrive earlier, which was great, and I received Nolan’s info and ETA via text.

Nolan was extremely polite, personable, and very knowledgeable. He listened carefully to all of our concerns about the water softener, explained everything clearly, and addressed each issue. He also noticed some pretty major concerns with our water heater that need to be taken care of soon and took the time to walk us through those as well.

Everything was documented and written down, which was incredibly helpful because it was a lot of information. They charge a small service/assessment fee, but if you decide to move forward with repairs, that fee is applied toward the work. At the end of the visit, Nolan went over all of the costs up front with clear descriptions—no surprises or hidden fees—and the full estimate was emailed to us so we could review it.

We haven’t decided yet which route we’ll take with the repairs, but if we choose to continue with them, we feel very comfortable doing so because of how detailed, honest, and professional Nolan was. Based on this experience, I highly recommend Jim Needham and especially Nolan.

This place is a money grab. Won’t be using again. They charged me $186 to unclog two drains even though only one needed to be cleared and said it was “what they charge to look at it”. They were really persistent about looking at EVERYTHING in my house even when there wasn’t an issue and asked if they could quote me to replace things that weren’t broken (a loud garbage disposal is not a priority, we run it maybe once a week for five seconds). For some reason they also have different technicians who do different things so I had to wait around for two different people throughout the day. I’d also asked them to send technicians who were experienced in servicing historic homes and both people acted like they’d never been in a 100 year old house (they were nice guys, just didn’t seem to be what I asked for). Overall, happy our tub is unclogged but there are a lot of things off about this company.

We had an excellent experience when we used the company. Tyson was pleasant and experienced with the nature of our concern. Explained what was needed and what he recommended for repair he went above and beyond to help us with questions just in conversation. I would highly recommend this company and personally ask for Tyson Duran for any plumbing issues. Extremely qualified to do the job. Thanks Tyson would definitely call for you again!

Calling and dealing with a plumber is something you typically cringe at. Our experience today with Nolan M. from Jim Needham, was totally different from what we were expecting.
We called Jim Needham in the morning and they were able to have a technician dispatched at at our home around noon. The technician, Nolan, was very professional, friendly, and efficient. He did an excellent job diagnosing the problem, He reviewed all of repair options and didn't try to give us a high pressure close to have us do extra work to drive up the cost.
Overall this was an excellent experience and Nolan M. did an awesome job explaining, performing, and reviewing the work.
I will call JN again definitely request Nolan , to do the work. Just hopefully 🙏 no time soon.

I recently had Jim Needham Heating, Cooling, Plumbing, Drain & Electrical install a brand new HVAC system in my home, and the experience was outstanding from start to finish! Alexander and his crew arrived right on time and completed the full installation in about five hours. They were incredibly respectful of my home — clean, tidy, and careful every moment they were here.

Alexander is clearly a subject-matter expert. I appreciated watching him coach and teach his team as they worked, showing his professionalism and leadership. After the install, one of his teammates walked me through the furnace and AC setup step-by-step and answered every question I had.

From craftsmanship to communication, this team truly delivered excellence.

And I also want to give a big shout-out to Troy, who came to my home for the estimate before the install. He spent nearly two hours with me explaining everything — what was going wrong with my old system, what each component of the new system would provide, and even helping me understand financing options. His patience and attention to detail made a huge difference in my decision and overall experience.

I would absolutely recommend this company to anyone looking for HVAC services. Top-tier professionals all around!

I should have left this review a long time ago!

Firstly, their team was amazing to work with. Shoutout to Caleb, who was a great project engineer to work with. I was in need of a new air conditioning unit, as my old one broke down in the middle of summer. I was set on a new A/C unit, until Caleb patiently introduced me to the idea of a heat pump. He answered all of my texts and calls in a timely and thoughtful manner. In the end, it made more sense with the rebates that were available at the time. That said, their quotes were also very reasonable and competitive against others I reached out to.

Secondly, they go above and beyond. Their customer service team was very respectful and helpful. Their technicians were knowledgeable, professional, and made an intentional effort to keep my house clean in spite of all the work that needed to be done.

Lastly, they really take care of you. Based on the size of my house, I was quoted a certain heat pump size. But as the system struggled to maintain temperature setpoints, they sized up my system at no additional cost. They could have easily asked for more but they chose to honor the original agreement.

I cannot recommend Jim Needham enough.

Water heater needed replaced and because of hard water in our area had a Halo water filtration system installed. Mario did an excellent job doing both. Very professional, worked diligently to accomplish and was thorough in explaining how everything works. Very satisfied with end results.

I recently had my AC unit serviced by Shane O’Brien, and let me tell you — this guy is absolutely the best at what he does. Super clean, professional, and efficient. He kept me informed every step of the way.

It was a warranty issue, and everything was handled perfectly — from communication to payment. The original quote was $50, but once I mentioned the previous service, Shane immediately removed that charge without hesitation.

I honestly wouldn’t go with any other company besides Mr. Jim Needleman’s team. They’re top-notch professionals.

If you’re in Boulder, Colorado and need an AC technician or HVAC service, I highly recommend Shane O’Brien. You won’t be disappointed!

Excellent work from Drew and Darion. Got these guys out for a second opinion after getting a quote from one of their competitors. Their quote came in 30% lower on both a water heather replacement and HVAC control board replacement. Both Darion and Drew were very professional, on time, and helped me understand the HVAC system in my condo better. I recommend Needham highly - would have no reservations referring these guys to a friend. Thanks again for the quick and thorough work.

Having owned a business for 20 years and running Hotels for another 20, I’m here to tell you that “Quality Associates are Pure Gold”! The plumber that helped us today “Naylen” was Awesome! He was extremely courteous. Upon entering our home, he immediately donned booties on his shoes. Naylen was Engaging and Attentive to our situation and supplied us with great solutions. He laid everything out very clearly and concisely, and did a great job in less than an hour and a half. After our initial conversation he had to leave and go grab the necessary parts, he stayed in touch with us by phone because traffic was heavy. The 2nd time he phoned us, I jokingly said, “take your time, you can make up for it with a couple of Black Americanos” upon his return we saw him on the ring door bell at our door with 2 Americanos from Starbucks!!! I’ve always said anybody could serve a table, turn a wrench, the hard part is doing it with a big smile, courtesy and a pleasant attitude. WOULD DEFINITELY USE THEM AGAIN!
Services
Water heater repair

Andrew came out and did a furnace inspection as a part of one of the promotional offers this company does. Great deal to have everything looked over. He gave me tons of information about the system and how it works in the condition of it and things to keep an eye on. Extremely knowledgeable, helpful, and friendly.
I very much appreciated that he talked to me at my level. I am a pretty knowledgeable controls engineer, and he immediately picked up on that gave me the right level of info.
Thank you Andrew. Thank you Jim Nedham services. I signed up the their yearly VIP membership as well. I hope I get Andrew back or other equally good technicians for future visits.

Tumun did an excellent job with my furnace replacement. He was polite, professional, and very efficient with his time.
I also had the hot water heater replaced and Josiah did an excellent job as well: knowledgeable, professional and polite.

Ryan was a delight and very helpful! My problem was a little unusual but he did his best to investigate any possible sources and didn't try to upsell me on anything he didn't believe was absolutely necessary. I couldn't have had a better experience!

Update: It's been 4 days since my previous review and I had to have another technician come out. Again, fairly unusual problem the first time but it happened again today. Daniel came out and was able to fix the problem completely since there was more information today and I didn't even need to be present; he was very respectful of my home and my cat and kept me informed as he diagnosed the problem. I have complete trust in this company because they really showed up for me when I needed them and they were incredibly professional and well priced on top of that. I cannot recommend them enough!

Wow! I love this company. Nolan and Naylen Took great care of us. We’re more than pleased with their work. Nolan spent the better part of the day with us and we were impressed with his skill set and great customer personality. We will be happy to refer the Needham company to friends and family.

We continue to have amazing experiences with the Jim Needham crew! Daniel and Doug were amazing in getting our questions & issues addressed. They talked us through how the technology worked, our go-forward options for any repairs or solutions, and they always put our needs first - never trying to sell us on something we didn't need. On top of all that, they responded to our service request and were onsite within 12 hours - Amazing.

I recently had the pleasure of experiencing outstanding service from Ben, an employee at Jim Needham’s company. When my heating system unexpectedly broke down, Ben turned what could have been a stressful situation into a seamless and positive experience.

Arriving promptly at my home, Ben displayed a high level of professionalism and warmth right from the start. He took the time to thoroughly assess the heating issue, demonstrating impressive expertise and attention to detail. His ability to explain the problem and the necessary solutions in clear terms was truly appreciated, ensuring I felt informed every step of the way.

Ben’s dedication to quality was evident as he efficiently repaired my heating system, not only restoring it to full functionality but also optimizing its performance. His thorough nature and commitment to excellence made a significant difference in the overall quality of the repair.

Beyond just fixing the problem, Ben also shared valuable tips for maintaining my heating system, underscoring his commitment to customer education and satisfaction. This kind of comprehensive service reflects incredibly well on Jim Needham’s company and their standards of customer care.

I found the pricing to be fair and transparent, with all costs clearly explained before the work commenced, which is something I always appreciate in service interactions.

Thanks to Ben and Jim Needham’s company, my home is now warm and cozy again. If you’re seeking reliable and high-quality home repair services, I highly recommend reaching out to Jim Needham’s company and, if possible, requesting Ben for your service needs. His professionalism and skill set a high standard for what home service should be like.

Service technician Jonathan Markus arrived to troubleshoot a funky order I had in my master bathroom. The order has subsided at this time but he did provide possibilities for just in case it comes back. He was very professional during his time in my home. I would recommend him to other home owners for services.

This company does not care about you or your family. Their favorite thing to say is “we are so sorry”, which is probably how they will respond to this review.

We hired this company two years ago to install a new furnace and AC unit. Everything was fine until spring of 2025. My wife was smelling gas and since the installation of both the furnace and the AC Unit we have been paying for their “jim membership” to come out and check our system. They failed to detect a gas leak, but made sure to quote us a $1200 air purifier system. Days later Xcel came out and red tagged our system. Magically, when Jim Needham came back out they found a cracked valve in the unit that was missed by their techs days before. This is a big deal because my wife works from home and we have a one year old child that she watches at home. Slow gas leaks are no joke.

Fast forward to Sept 2025. Our AC suddenly stopped working. Again we have paid for their “jim membership” for the new equipment and the tech Nicholas came out and told us that he wasnt sure who installed our system but they didnt seem qualified. Jim Needham installed our unit and has been the only company to service it. After three hours of troubleshooting, Nicholas found out that we had a blown compressor, which surprised him since the unit was so new. So he shut our AC unit off and said the equipment would be in within a few days. Fast forward to two weeks later and the parts finally came in, without any heads up from the company that it would be longer than expected for the repair. Its been 90 degrees outside.

Dan showed up today at 10:30AM (he is the fleet manager) when our scheduled appointment window was from 8-9:59 AM, without any call he would be late. Installed the new compressor (hopefully correctly), then told us that we needed to spray our outside unit ourselves to clean it. Dan claims he has 26 years experience, but apparently has 0 years experience in customer service. We had just paid for them to service the AC unit, which according to them includes cleaning the outside unit, which they did not do.

This company is unorganized, unprofessional, under performing, and unqualified. Will make sure everyone I know does not hire this company. Included pictures of dirty AC unit and unqualified installation of air humidifier.

They were able to schedule a tech quickly which was a plus. It was our understanding that we were paying $49.95 for the tech to assess the situation and then if we decided to proceed that would be applied to the cost of repair. The tech texted at the end of our two hour window to say he was 15 minutes away, and then called 35 minutes later to say it was fixed and the total was nearly $500. For what took him around 15 minutes, we were charged $100-200 higher than other bids we received for the same job. We were never given the quote nor asked if they should proceed. We will not use Jim Needham again.