Plumbing reviews in Thornton, Colorado

Mike and Lyndsey are an awesome team! They knew what they were doing and how to explain what we needed to know. Timely and very friendly!

Excellent service!!!! My furnace went out of course on a very cold day and it’s supposed to be a super cold weekend. I called. They picked up the phone when I called and came out a few hours after I called. They diagnosed the problem. It was a gas valve and fixed. It saved us from freezing and my pipes are safe! I recommend this company to everyone because they had excellent service and an honest price.

I recently had a kitchen faucet installed by Moore Family Plumbing & HVAC in my home in Thornton. My countertop is made of unsealed concrete, which made me a bit worried about the installation. Carson listened to my concerns and assured me it wouldn’t be a problem at all. He was very polite and made me feel at ease about the whole process. The faucet was installed quickly and efficiently—everything was done in less than an hour. Carson tested the water and made sure the water pressure was just right. He even fixed a small leak that was already there, and checked to make sure the garbage disposal was working as it should. All old parts and trash were cleaned up and taken away. Throughout the whole job, Carson was not only professional but also friendly and respectful. The work was done perfectly, and it was clear he takes pride in doing things right the first time. Would definitely recommend to anyone in need of a reliable plumber in Thornton!

i called Moore Family Plumbing & HVAC late one evening when i found water pooling in my basement and the sump pump pipe had burst. kaleb answered my call, gave clear instructions on what to do right away, and really helped calm me down. the next morning, he arrived early to put in a solid fix for the problem. everything was done the right way, and the cost was fair. now the pipe is secure and there’s no more shaking or leaks to worry about. i’d definitely recommend them to anyone in Thornton who needs help with their sump pump or drainage issues!

our first experience with this plumbing company in thornton was really positive because of francis, who answered all our questions about how they find leaks. we’ve had leaks before in our supply line from the street, but this time things seemed a little different and we weren’t sure what was going on. after thinking it over, we called back and francis set up an appointment for kaleb to come out the next day. kaleb arrived with his plumbing tools and used special equipment along with nitrogen gas to locate the problem. he found the leak under a pier near our retaining wall, so it looks like we’ll need a new water supply line from the street to the house. kaleb explained all our options clearly and gave us an estimate for the replacement. he made us feel really confident that the work would be done right if we chose them. overall, we’re happy with how helpful and knowledgeable they were during the whole process.

carson and francis did an amazing job today. we just bought a home in thornton that had been empty for a while, and soon after moving in, our kitchen drain started backing up pretty badly. even though the inspection didn't catch any problems, it turned out the drain was completely clogged. carson tried rodding the pipes a few times, but it was really stubborn. he called in some help, and after a few hours of hard work, they got everything flowing smoothly again. carson kept us updated the whole time, explaining what they were doing and the pros and cons of each step. couldn't be happier with the service from moore family plumbing & hvac—definitely a 10-star experience!

Here’s the revised version of the customer feedback, following all your requirements: Our hot water heater started leaking late one Saturday night, and we quickly realized our basement was beginning to flood. Since we have really hard, corrosive water, we knew we needed help fast. We did what we could by collecting the water in buckets and mopping up the floor. Even though it was late, I reached out to the plumbing company hoping someone might answer. Within about 15 minutes, Kaleb called back and kindly walked us through how to shut off the water to stop the leak. The next morning, Kaleb arrived right on time, brought a new water heater, and replaced the old one for us. He even gave up part of his weekend to help us out, which really meant a lot. The price for the new tank and the plumbing service was fair, and you can tell they truly care about their work and customers. This family-owned business has been around a long time, and you can see why—they really go above and beyond for people. We're very grateful for their fast and friendly service, especially during such a stressful situation.

We had a big sewage backup at our house, so i quickly searched online and ended up calling Moore Family Plumbing & HVAC. Even though it was late on a Saturday during a heavy rainstorm, kaleb showed up to check out the problem. He brought in ricky with extra tools to help clear things up. They were both really friendly and professional. After they looked into it, they figured out the main issue was with the city’s pipes. ricky even came back the next day to run a camera through our sewer line again, just to make sure everything was clear, and he didn’t charge us extra for it. We really appreciated how much they cared and how thorough they were.

I’ve had Moore Family Plumbing & HVAC come out several times to help with stubborn clogged drains. The last time, Kaleb needed to remove and reset the toilet to clear the blockage. From the moment he arrived, he was respectful—taking off his shoes before entering and listening carefully as I described the problem. He asked a few questions to better understand what was going on and then clearly explained the work that needed to be done and what it would cost. When he was finished, a little water from the equipment dripped on the floor, but Kaleb quickly grabbed some cleaner and a rag from his truck to tidy up. I’m always impressed by their professionalism and will keep calling them for any plumbing needs.

We had a plumber come out to our home in Thornton to look at our basement drain, but they weren't able to clear the clog and wanted to charge us a lot for a big repair job that would have involved tearing up and replacing the whole drain. Wanting to double-check, we called for a second opinion. Carson, the plumber who showed up, took a look and was able to snake the drain and get it flowing again in just about 10 minutes. He explained all our options clearly, went over the possible costs, and acted very professionally. We had tried another company before because they were connected to our HVAC service, but after this great experience, we'll definitely be using this plumbing team for any future needs. Highly recommend them to anyone in Thornton!

My kitchen sink was leaking and barely holding together, so I finally decided to call a plumber. I’m really glad I chose this company. When I called, the person on the phone told me to text my address, and they had someone out to my house in about 20 minutes. Kaleb showed up right on time, checked out my sink, gave me a fair quote, and got started fixing it immediately. They worked fast and were super efficient—the whole repair only took about 20-30 minutes. I also appreciated how easy they made it to pay; they accepted debit cards, checks, and even let me split the payment between two cards, which was really helpful. Now my sink is working perfectly and I can finally use my kitchen again. I’ll definitely be calling them for any future plumbing needs!

i can't say enough good things about this plumbing team. i had a stubborn dripping faucet that i tried fixing myself, but finally called them out. mike came over, quickly figured out the real issue was a clogged shower head, and just charged me a simple diagnostic fee. later, i had them back to check out an upstairs bathroom and also under the kitchen sink. they discovered my kitchen needed a vent line added and gave me a great referral for a pipe inspection company that came out fast and sorted things out. when i had questions about some odd water color, francis walked me through some easy things to try over the phone and told me to call back in a few days if it didn't clear up. really honest, helpful plumbers who know their stuff.

I was referred to this plumbing company by a neighbor, and I’m so glad I gave them a call. Mike and the team installed central air and updated the plumbing in my older home, including building a new bathroom and fixing a few leaks that came up along the way. Their work was solid and dependable, and they really know their stuff when it comes to plumbing issues in older Colorado homes, especially with the cold weather and potential for pipes to freeze. If I could give them six stars, I definitely would! I’ve seen some other reviews, but my experience was nothing but excellent. Everyone I know who has used this plumbing crew is really happy with their service. Highly recommended for any plumbing repairs, upgrades, or emergencies!

absolutely recommend! we had an excellent experience with moore family plumbing & hvac. mike and the crew were very professional, knew their stuff, and fixed our plumbing problem the same day. before calling, another plumber told us our kitchen drainpipe was broken and tried to charge us $13k to fix it. we called for a second opinion, and they showed up right away. using their camera and locating tools, they found out the drainpipe wasn’t broken at all, and the real issue could be fixed for $6k. they explained everything clearly and made sure i understood what was going on under the sink. we felt much better with their honest service and straightforward approach. so grateful we called!

We couldn’t be happier with the service from Moore Family Plumbing & HVAC! My fiancé and I called early in the day because our upstairs thermostat was reading much higher than we set it—our place was heating up quickly. They sent someone out the same day, which we really appreciated since the temperature inside kept rising. Ricky, the plumber who helped us, was very professional and clearly knew his stuff. He quickly figured out what was wrong and replaced our valves within just a few hours. We’ll definitely call them again for any plumbing or HVAC needs!

After dealing with a burst pipe in my ceiling from the cold, I called Moore Family Plumbing & HVAC for help. They fixed the issue quickly and did a fantastic job, so when I later noticed a leak in my shower and another spot in the ceiling, I knew exactly who to call. This time, Francis and Ricky arrived right away and ran some tests to figure out what was wrong. They confirmed that the shower pan was the problem, just like I thought. Throughout the whole process, they were really polite and made sure to explain everything clearly, answering all my questions so I understood what was happening. The plumbers worked efficiently and made sure the repairs were done right. I’m very happy with the service and the professionalism. I highly recommend them to anyone needing a reliable plumber!

We had a sudden leak with water pouring into our utility closet late at night from the unit above us in Thornton. We reached out to Moore Family Plumbing & HVAC, and Carson arrived super quickly—felt like he was here in just 10 minutes. Carson found the problem right away, fixed the leak, and gave us helpful advice on what to do next to prevent any further issues. The next day, he even called to see how everything was going and stopped by to double-check that our water heater was running smoothly and that we weren’t having any more plumbing troubles. Carson was calm and professional, which really helped us relax during a stressful situation. Honestly, this was one of the best plumbing services we’ve ever had—couldn’t recommend them enough for emergency plumbing help in Thornton!

Ricky came out to our place in Thornton to replace our kitchen faucet, and I was really pleased with the service. He was friendly, professional, and made sure everything was working perfectly before he left. The new faucet looks great and there haven't been any leaks or issues at all. The process was smooth and Ricky explained what he was doing, which made me feel comfortable with the repairs. I was a bit surprised by the total bill at first, but considering the high quality parts and skilled work, it makes sense. Plumbing work can be tricky, especially when you want it done right and to last through Colorado's changing weather. Overall, I appreciated the clear communication and reliable service. I would definitely call them again the next time I need a plumber.

My sewer line was completely blocked up by tree roots, and I was having a tough time getting it fixed. Another plumber had already tried but couldn’t solve the problem. Then Kaleb from the plumbing team showed up in Thornton and really turned things around for me. Right from the start, Kaleb was confident and reassuring, telling me they could handle it—and they did! He and his crew were friendly, quick, and respectful every step of the way. This was a big plumbing job that also involved two of my neighbors, but Kaleb and his team made the whole process smooth and stress-free. I’m really grateful for their help!

I recently needed to replace my water heater after discovering a hole near the electrical connections. I reached out to several plumbing companies, but none of them would provide a quote over the phone, even when I offered to send photos. Most places wanted to charge really high prices for both the unit and installation, and some even quoted more than double the cost of the actual water heater for the install alone. Then I found Moore Family Plumbing & HVAC, and Mike helped me out. He was honest, upfront about pricing, and offered a much better rate without sacrificing quality. Since there wasn’t a lot of overhead, the price for the new water heater and installation was very reasonable. Mike was friendly and easy to talk to, and we had a good chat while he worked on swapping out my old unit for the new one. The whole process was smooth, and I’m really happy with how everything turned out. I will definitely recommend this plumber to friends and family, and I’ll be calling again for any future plumbing needs.

Ricky was absolutely fantastic. He went above and beyond what we expected! We had a problem with a pipe running through our sewer line that was left by the previous owners, and had three other plumbers come out before. The others gave us expensive estimates, weren’t sure what the real problem was, and didn’t really explain their plan. Right from the start, Ricky knew exactly what was going on, explained everything clearly, and had a solid plan to fix it. His customer service and communication were top-notch. I highly recommend this plumbing service in Thornton, and I’ll definitely call them again for any future plumbing needs!