Constraction reviews across the US

Arcus was fantastic to work with to fix our kitchen and master bathroom, as well as our 2nd bathroom. Richard was my project manager and was great to keep in touch and keep me informed of what was happening, next steps and even pictures to let me the progress as it was happening. The floor looks amazing! I would definitely recommend! Thank you!

We had a water leak that flooded our master bedroom/bathroom and downstairs den. Arcus Restoration was recommended for the repairs (sheetrock, duct work, carpet, and hardwood floor). Through no fault of theirs, we had difficulty getting the process started. Richard with the Chattanooga office was assigned as our project manager. He was aware of our situation and did everything he could to get us back in our house quickly and efficiently. He and his crew did a phenomenal job with the repairs. He kept us informed and exceeded our expectations. We can't thank him enough for getting us back in our home!

On March 25 we had a house fire. On March 26 I called my insurance agent who suggested Arcus. I called and Arcus came out right away and then I filed my claim. Arcus provided the estimate to my Insurance Adjuster. Before they began, Arcus and Clarus came to the house. I was never in the communication loop. All repair negotiation and price was done behind the scenes, I assumed between the estimator or project manager and my adjuster. When shown the price tag I was shocked but I know nothing about repair costs. The price was broken into Scope of work, Clarus Contents Renewal Co., and FMS Cleaning. A Month after the fire, Arcus began the work. On April 23 Clarus came to PackOut the contents of the rooms affected. On April 27 Arcus began the work. Cleaning was very quick. Clarus sent many employees to pack out and they stored our belongings and furniture in a Mobile Mini. The work was done but insulation was not changed which I think was on the Scope of Work, not certain. The Painters were excellent but the flooring company left a lot to be desired. They postponed a couple times, showed up without enough pad, so they left and went to lunch. The project manager brought the needed pad out. Then as they cut it in the driveway, they rolled it up with Boxelder tree seeds in it. I pointed it out but he said it won't matter. It was on the underside. Then as he scraped staples off my floor he told me if I wanted them gone I'd have to vacuum it myself. When they put the carpet in they were rough and sloppy and it seemed to have lots of snags and runs. They told me the faster they rush, the more money they make. They also pointed out that the carpet can run but they thought I'd be ok. The quality was certainly not the quality of the previous carpet I had before the fire. Then, when it came time to pack my contents back in, the first day was a disaster. Only 2 guys came, and they moved most of the furniture in but in the 8 hour days I didn't see much of them. I knew we needed more help and they seemed lost. I called Clarus to mention they didn't send adequate help. I jumped in an began moving my own lightweight furniture pieces. The next day they sent 2 guys and 3 women, which helped a lot, but still I had to jump in and do my own packing in. I noticed my furniture had not been cleaned adequately and later had to clean the fire extinguisher residue off myself. I did my own closet and cabinet pack ins and sent them home at 3pm and finished the rest myself. All in all, I felt communication was absent regarding contractor / insurance negotiation, which left me feeling lost and frustrated. Then I was shocked at the price tag and felt it was crazy high. Lastly I was very unimpressed that I had to clean my own furniture, bring some of my own pieces in, and do half of my own pack in after seeing the price tag was $8101 for that part of the restoration. All in all, on the positive side, Arcus did the adjusting and negotiation and found contractors, and the restoration is now done. On the negative side, not everything in the estimate ( like the insulation piece ) was done. They said it wasn't needed. I was told Arcus puts the needed restoration into an adjuster format for the insurance company. The price tag was way higher than I thought it would be, and the contents pack in was disasterous and overpriced for what I was told to expect. I wish I had been given more transparency and say in the matter and that the contents cleaning, and pack in had lived up to what I was told to expect. Lastly, I wish the carpet had been a better quality. The carpet they gave me was significantly lower quality than the one I had before the fire. Three months after it was installed one of the the loops got caught on my dogs collar and created a run. I contacted them but have not had any response yet. I'm upset about being given a lower quality carpet when my job was so expensive.

I recently experienced water damage in my kitchen from a leak from my refrigerator. Arcus provided me with services from water mitigation to a partial kitchen remodel. Richard was my project manager and his service, communication, and professionalism was outstanding! He was promptly in contact with me the entire time through the process. His team of specialized workers were very professional and courteous, at every point during the job, which included cabinet repair, plumbing, Ceramic Tile flooring, and Granite countertops. Richard made sure that all debris, the old sink, the old refrigerator, and all trash were hauled off, never leaving me with a mess on my hands. Richard went Above and Beyond in so many areas and made me feel like I was part of the team the entire way. Overall, I was blown away by the results of my new kitchen! I highly recommend Arcus restoration, especially Richard for any of your restoration needs.

Came out looked at my house for tree damage to the roof filed claim with insurance was approved and put new roof on my house and didn't change the broke rafters that was supposed to be fixed only replaced part of the plywood left old plywood with holes in it and used shingles for the roof cap. Came back out to fix it and had to remove the roof again fix what I sent them pictures of before they sent qoate to insurance company got message from arcus the other day saying they were going to send in charge order for the rafter repair that they have already been paid for. Got another call from insurance company saying they didn't put the new roof vents in on price and it's $826 for 4 $25 turtle back vints. Very bad make sure you have someone who knows construction to check there work. I argued with them about hiding the broke rafters and putting the roof on and trying to hide the stuff that they were supposed to fix there answer was we didn't put that in the estimate after I sent them the pictures of the broke rafters the holes in the roof. When they finally fixed the rafters they cut through the ceiling upstairs in the bedroom messing up the sprained textured ceiling thanks for that. Be careful with these people

Great service, very knowledgeable and professional. Blake came out and done a thorough walk through and assessed damage from a leaky roof. Explained the entire process and answered any questions that I had. Highly recommend and will use them again in the future if needed.

Jake came out and tested the areas in my home that were a suspicion to me, for water, he found saturation in several areas, after the holidays he and Mason came out and cleaned out my bathroom and discovered water underneath the tiles, The next day, Mason and Jeremiah came out to clear out the kitchen flooring where more water damage and mold was, Jake was always available and inspecting the areas and communicating with me, the following day. Mason and Jake came out and finished out the bathroom, shower and extensive mold damage, mason and Jeremiah were prompt, professional, efficient, polite, kind took the time to explain what was going on, and what to expect, we’re very helpful with any questions I had, they are a great couple of guys personally and professionally,. Jake has been my initial mitigation contact with Arcus, and he has been fantastic, returning calls, answering questions, etc., this is a huge ordeal and has literally caused them to rip out half of my house, but everyone at Arca, the receptionist, the schedulers, the team leaders, Jake, particularly and the mitigation team which in my case was Mason and Jeremiah could not have been any better, they’re still long way to go with my house and I look forward to working with them until the end. Much appreciation Alda White

Our house was damaged on July 8, 2024 by a violent storm. Arcus was recommended by our insurance. Richard and his team responded immediately. He stood back and let his team evaluate the damage. They relayed their findings to Richard. Richard told us there was major damage but assured us that they would make it look like new. I kept the faith. After 14 months I am moving back in my house. Richard kept running into obstacles. The biggest was communication between upper level of management of Arcus and the insurance adjuster. Richard pushed to get the house completed. Knowing that my wife was terminal pushed him even harder. He wanted her to see her restored home. She didn’t get that opportunity! Richard was my Project Manager but after this ordeal I call him my friend. Thank you for all you did! It’s all about the money!

A “5 Star” company, for sure! We used Arcus Restoration when we had a total fire loss. They were prompt and showed so much empathy to our family! Thanks for being there for us every step of the way! We appreciate all of you! Ya’ll are the best!

Mark Napier did a great job keeping the house renovation moving along timely and ensuring that quality work was performed each step of the way. Arcus made sure to do the job right, according to code, and under budget. I was very pleased with the experience.

My first mistake - following advice from my claims adjuster and NOT going with Arcus.

(Lesson learned)

The first contacting company did not work out and Arcus was ready to jump in and pick up where things left off and they have been absolutely phenomenal (Mitigation wise).

Their mitigation team (Jake Walker, Jeremiah Painter & Mason Snyder) have been great to work with. These guys are respectful, courteous, and have gotten the job done the right way and on time.

I hope I don't ever have another home loss, but if that day does come - Jake & Jeremiah will be the first guys I call.

Thanks Arcus.

Ogbomoso is my home town and I am a freak of Google Map... LIVE Maps

Really nice people, helpful in diagnosing what was causing my roof leak.

I contracted with this company to do my roof. The owner was great to work with. The company did everything they promised. Roof looks great!

Absolute worst roofing company! They don't even deserve a star! I never received a receipt when they had to come out a SECOND time to fix their mistakes! Terrible customer service!!! You can leave a message but they will never return your call. Please don't make the same mistake I made: Call another roofer. Thank you and GOD bless!!!

They are amazing!! I called and they came right out and fixed my roof same day. If you are hunting for someone dependable and honest they are it. I highly recommend them to anyone. Very reasonable priced as well.

Giving one star because no stars isn’t an option. I’ve watched rain run down my ceiling and walls three times since problem was diagnosed about 6 weeks ago. Have been cancelled 4 or 5 times now, with hard rain coming in again tonight. Will find someone else who shows up when they say they are going to. Terrible customer service. Was supposed to have been repaired yesterday (after cancelling/rescheduling several times) - no call, no show. Nothing. My first ever bad review.

Wish I could post a picture of the mold and mildew on my living room ceiling from where they 1) supposedly professionally replaced my roof after a wind event and 2) from where they said they would show up after they once came to fix around my chimney making it 10x worse. They threw tar and a flashing that stands out really ugly. Very personable but apparently a smoke screen. I have another roofing company coming to fix their mess this week.
I’d like to send them the $1600 bill I’ll be paying to fix where they threw tar on my roof instead of fixing a problem and then just ignoring my calls to come back. And now I have to hire someone to fix the interior issues do it’ll be way beyond $1600. Praying it’s not black mold cause it’ll be in court.
Truly they don’t care.
Save yourself the money. This is now going to BBB.Use someone else. I cannot fathom why for years I heard they were so great but apparently since they are no longer on Signal Mtn, they don’t care.. And, other roofing companies have heard this! They can take this down but until they contact me I’ll put it back up because I don’t want others to experience this. It’s costing me a fortune and now I have mold in my attic.

Awesome company awesome people!!!

Horrible company still waiting 1.5 months later to have our home completed yet they have been paid.

Mellody Ewen and Justin are fantastic!