HVAC reviews in Cape Coral, Florida

We recently had to replace our entire AC system, including all the ducts. It was a big project; however, Comfort Zone was excellent about communicating with us about the process and setting up a work timeline. The techs that came out to do the work, Chris and Evan, were excellent. Very professional and punctual and cleaned up after themselves each day. They went above and beyond to ensure that our new system was installed correctly and was working efficiently. The communication was also very clear and they explained what they would be doing the whole time. They are the kind of employee's any company should want and I'm glad they work for Comfort Zone. After all was done, they cleaned up the whole work area and explained how everything works. Overall, this a great company and I'd absolutely work with them again and recommend them in the future. Thank you again for all your hard work. Very much appreciated.

The technician was knowledgeable and very nice. Did thorough work that we are happy with.

Alan and Nick worked unbelievably hard, even in the rain to get out brand new Bosch heating cooling system installed after having taken the old one out. It is 8:17 PM and they are just now finishing up rather than going home at 5 and coming back tomorrow. Old fashioned work ethic at its finest.

Our heartfelt thanks to Alan and Nick

Bob & Roxy Daley

We have been with Comfort Zone for several years and they always provide great service. Our AC went out just before hurricane Helene hit and their team responded to our calls on the day of the storm and had a technician out to us first thing in the morning the day after. Our technician, Ian, was friendly, knowledgeable, and provided us with great advice on how to keep our system in good shape. Prices are comparable and they have always responded when we’ve had after hours calls.

Nicholas and Alan were very thorough at addressing our issues and presenting all the options available given our long and short term plans. It was great to have everything resolved in a timely manner. They were able to get out to address things the same day. Couldn't be more pleased.

Been with this company over 10 years and they do great work.

Comfort Zone came through again. They are the best, prompt , thorough and effective. I especially liked their serviceman, Nicholas. He was so friendly, and explained everything to us. I highly recommend Comfort Zone… and ask for Nicholas. You won’t be disappointed!

Quynh came by today and serviced my AC . He was very professional and very knowledgeable. I will continue to use Comfort Zone and I will continue recommending them as a reliable professional company . I would also like to add that they came out the same day that I called them. This is pretty exceptional for any company.

The team was professional, punctual, and very knowledgeable. They quickly identified the issue with my A/C and had it up and running in no time. What really stood out was their honesty and attention to detail—they explained everything clearly and didn’t try to upsell anything unnecessary. Fair pricing and excellent customer care. I highly recommend them for any air conditioning needs!

Alvi was a very nice person to work with. He explained what he was doing and any questions I had.

Jake was great to work with, explained everything he was doing with both the pool heater repair and the general hvac maintenance.

The service tech was awesome. Continued to give updates till he finally diagnosed the problem. Highly recommend Comfort Zone

Tyler was prompt on an after-hours visit, was thorough with his investigation and explanation, got our system running in no time. Very professional, polite and competent with his work. Thank you!

Called at 4:45 pm to get an estimate for a specific HVAC system, talked to a dispatcher who has no clue about the company or its services and is there to collect your info to pass to his manager and schedule a visit to your home. If a company cannot give you a quote over the phone (most good HVAC installers can), is means they're trying to upsell you something you don't in person - AVOID.

I called Comfort Zone because the AC on our new to me house stopped working. They explained what the issue was and the cost to fix it. The unit was old and I decided not to get it fixed. We also discussed how the unit was in the garage and would do much better in the garage. They thoroughly explained the different units they sell and the differences with them, most importantly the efficiency. The installer Eric came on time and explained what he had to do. He took great pride in his work. It seemed like he was making a work of art. The unit works fantastic. It may not have been the cheapest option but also was not crazy expensive. I highly recommend them.

Jake did a great job. I would have him come back anytime. I want him to come back no one else OK now how do I end it just click that oops

I called and was able to get a technician out to my home within an hour. Tyler was my technician and did a fantastic job. Tyler saw small issue an recommended we get it done. I approved and work was done. System is now working great. I would recommend company and technician.

I had some warranty work that needed to be done with my unit. The technician Quynh That came to my home was very kind, insightful, and informative. He was able to pinpoint the exact part that needed to be replaced and the reason why the part was damaging the unit causing the unit to not function as intended. He was communicative and responsive and had a firm control of the situation. I would like to thank comfort zone and Quynh For the help!

I had comfort zone come address a non working ac system. A employee in ripped jeans and a paint covered t shirt showed up and walked through my home with his wet shoes on. I asked him to wear booties but he said they had none.

He cleaned my condensate lines and charged me $500 ish. The very next day, my ac stopped working again. I called back at 1 pm on a Thursday and nobody answered.

I couldn’t wait for them to call back, so I went and purchased a shop vac and re did it myself. The lines were full of sludge! They did not fully clean the lines and the system was full of water. I would not use comfort zone. Nothing but headaches and poor work quality.

Failed to fix an issue with our zoned system despite many visits over 2.5 months and over $4500 in equipment. Hired another company who fixed it swiftly and removed equipment that Comfort Zone installed that was contraindicated with our system. The new company confirmed what we already suspected about Comfort Zone- that they had no idea how to fix it yet continued to sell us expensive fixes. New thermostat they installed ( that was not needed) was still set at factory default settings. They never set up for our system. Replaced main board (didn’t need replacing) and left wires exposed and never returned to fix as promised. Multiple calls to company to manager and owner to discuss issues were never returned. That speaks volumes about their lack of integrity and not standing behind their work and so called expertise. Don’t waste your time and money with them. DO NOT RECOMMEND

Do not use this company. My newly installed hvac unit doesn’t work and they will not come fix it as their customer service rep says there is no warranty.

They use virtual assistants in Vietnam, if you ever have an issue you can not talk to anyone at the company. You talk to someone overseas that has never heard of you.

My install was supposed to take 1 day, it took 4. The first install crew got into an argument with the foreman in my front yard. He stormed off yelling and screaming all kinds of obscenities in front of my kids, then he quit and sped away.

I should have fired comfort zone immediately, but they made me pay in full before service was started. I now know why.

The next crew came 2 days later and told me they are sub contractors and haven’t performed this type of work before. I called comfort zone and they sent Alan. Alan worked at my home for 4 days installing a mini split. He worked a few hours each day. He said he’s a field manager but since they are short staffed he’d be installing my system. I was concerned that he could not complete the project. I was assured by management that he could.

I’ve used this system two times, the second time I’ve turned it on it blows warm air.

Andy the owner promised to take care of any issues, he has not made good on his promise. I wish I could give them 0 stars. Do not use them!

*** Update, another company came and found a leak in the system. They refilled the ac and fixed the leak. Comfort zone has not returned any of my calls or email. Andy has not reimbursed my cost of $800 ish to fix the system.