HVAC reviews in Deerfield Beach, Florida

Needed 2 visits to fix my air because I needed an electrician in between. Both men that showed up were polite, competent and professional. I bought my a/c from them a couple of years ago and have been pleased with their service.

The technician (Eric Lawrence Cohen) did a great job. He was extremely thorough and fixed the issue. He took his time so as not to leave any doubt that the issue was properly addressed. He was very courteous and explained everything he was doing and the reason why he was doing it.

Matt from ATC came out to inspect our HVAC units to give us recommendations for our new to us home. He was very knowledgeable and professional. We are waiting on some interior fixes before we move forward, but we’re definitely going to use them for our annual maintenance.

Technicians are outstanding - would be five star review if it didn’t include answering service and turn around.

Answering service after hours - horrendous. Two calls 8pm. No return from ac until morning. Would not recommend for emergency support. Good for service.

Luis Medina did an excellent service. He explained everything that he was doing and made sure to flush the lines properly. This service was AC maintenance. Prices are not applicable.

Our service man was excellent. He explained everything clearly. What he did and what they will do and what my options are. My AC is running so much better than is has been for the past 2 years.

These guys were totally amazing and professional another air company fried all my wiring to my unit. They came out and ran all new wires from an upstairs unit. It was actually amazing. I would recommend to anyone around the clock.

Have been customer for years at several residential locations. Service is usually excellent and pricing is fair. Took a little while to get this service call completed. A promised return call by 800 didn't happen until the next morning, but our service tech who has come to us before quickly diagnosed the problem after doing a thorough check. He then did our annual service.

Air Around the Clock needs to move on from your wife is hot and work on costumer service. Called at 9:00 pm 24/7 service line because we had no air conditioning and was told there was no technician on duty. Despite explaining the urgency, they scheduled the last appointment the following day.
When I called the office to express our concern-especially since our unit is only 6 months old- I was told they had “listened enough” and the representative finished the phone call. On a positive note, the technician Najib was professional, courteous and fixed the ac. Unfortunately, the overall costumer service experience not what it used to be.

The representative was excellent. He was very courteous and efficient. I felt very good about the maintenance service. I have used Air Around the Clock for years and they always provide excellent service. I highly recommend them.

UPDATE. Technician JoJo came the next day. He was with us for about 1.5 hours and when I tell you he did an awesome and thorough job. He vowed not to leave until the issue presented itself (which it did quickly) and he fixed it. I looked inside the overflow valve which Xavier flushed out and it looked gross. JoJo removed all of the dirty water and truly flushed the valve out multiple times - appreciated it.

He did an awesome job - what would’ve expected from the first tech, not to arrive, not witness the issue happening, do something else to the unit which we don’t ask for and immediately leave for the day after being onsite for only 10 minutes. Instead, like a true professional, JoJo did a thorough examination of the unit after speaking to me and he removed the cover to the unit, inspected it and discovered a tiny issue that may have originated after the unit had its biannual servicing this past August. Something wacky but nothing wrong with the actual unit. So appreciate JoJo’s professionalism, commitment and attention to detail.

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Tech shows up for 10 minutes. The unit was making a humming noise. Apparently wasn’t making it when he arrived. So he blows out the condensate drain line (no idea why) and leaves. The pipe was making a knocking noise. We call him
Back. While in the phone the unit starts humming again. He says that’s to be expected while the line is draining (what?!). 39 minutes later, the unit completely shuts off and the thermostat is giving an error message that there is no power to the unit. What?! Call ATC and they tell us that there is nothing they can do until tomorrow morning. Unbelievable. The tech is here for 10 minutes. Does something to the condensate line which was not the problem, spends 10 minutes in our house and now the power is out. This unit is 7 years old. This makes no sense. So instead of correcting the problem, now the problem is worse - no power.

Process was seamless. Had my new A/C within 48 hours from making the first call. The price was right. The installers were polite, efficient, did a great job, and cleaned up when the installation was completed.

2 stars only because of the high price! found the air conditioner frozen up on Thanksgiving morning, and was having about 30 people at the house that afternoon so I was in bind. I was told $225 for the holiday house call, which I was ok with, The tech was there in about 3 hours which I was happy with. I was told that the unit had a small freon leak and not worth repairing. He topped off the Freon with 410a, It took less than 15mins, which I was happy with, The unit cooling at least temporarily for the days guest. Then got the bill. $725!! $500 to top off the freon! The whole 30lb tank cost $79 on amazon. I hate giving bad reviews especially because they helped me when i was in a tough situation. But Prices are just too high!

The ac now works but the installer did not protect my carpeting which now has dirt and grease all over it! Who is going to clean and will the grease come out!

The Air Around the Clock team is the best; great communicators with prompt service, clear expectations, and transparent billing. Luis has been to my home twice for service sessions, and he always does an excellent job. I couldn’t recommend this team more.

We had a great experience with Scott. He was knowledgeable, helpful and thorough. We are very happy and impressed with Air Around th clock and signed up for maintenance to keep our units running. Superior service from all.

More like "which services didnt we get"... worst customer service!! Received confirmation email for date/time... day of appt received a text with a different timeframe. Contacted CS, spoke with "Brian" who gave me run around... first he says my appt had not been scheduled for the day, I explained I had emails and text with date/time confirmations but they dont coincide with each other. I explained I was not available for morning time frame since the original email gave me after 12 noon time frame. He then proceeded to say, well we cant do your job in the afternoon because the appt is scheduled for morning???? I thought I was in the twilight zone. After several heated exchanges from Brian, I asked to cancel. Brian should be fired and they need to hire competent CS / employees! Stay away from Air Around the Clock!!....Dont hire them to do any jobs!!

Company has a good system to keep you informed of arrival times. Nate was very helpful with information to make my decision to repair or replace and get the job in my budget. The Alwrick installation team was professional, left the area clean, and got the job done in a reasonable time frame. Would recommend!

Dollar Tree quality. I do not recommend this company at all. We bought a brand new unit and within weeks it was already having leaking issues. In less than two years we have also been told we needed to replace the brand new coils and add a pump to help push the water out. Again, in this short period of time they have serviced our house at least 20 to 30 times (we bought a maintenance plan for ten years). A new technician comes every time so there’s no consistency at all and no management ever to overlook and oversee what’s going on. You would think management would realize that we were sold a lemon after having to send so many technicians out but they don’t care at all.

Keep shopping and find a different company.

My 10‑year‑old AC unit stopped working, and I contacted ATC. They were able to come out within a couple of hours the same day and installed a new unit in just three hours. The technicians were friendly and did an excellent job. Thank you for the quick response!

We were charged $500 for a capacitor and A/C contactor replacement, despite the parts being under warranty. We were not present at the time of service, and the work was completed without first confirming our approval of the charge.
Sean contacted us afterward to request payment, once the job had already been completed. While we did not file a formal complaint at the time, this experience has resulted in us deciding not to use this company again. The communication during this interaction was not pleasant.
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