Appliance Repair reviews in Fort Lauderdale, Florida

If you ever need any appliances repaired or replaced, I highly recommend this business. My landlord works with them, and I couldn’t be happier with the customer service—from the amazing Elanit on the phone to Oren, who came out and explained everything. They are an honest and trustworthy company. They even accommodated my schedule since I work until 5. I will definitely be referring them to others!

Oren is the Best! Highly Recommend!
​⭐️⭐️⭐️⭐️⭐️
​I am so impressed with the service I received from Five Star Same Day Appliance Repair. The technician, Oren, was a true pro. He knew right away what the issue was, explained it clearly, and ordered the parts instantly. The repair was done so fast I didn't even miss a day without my appliance. A+ service. Will definitely call them again

The service man arrived right on time and I had received a call ahead of time. He replaced the part very quickly and tested the washer to make sure that it was working correctly. There was no mess left behind and he was very pleasant. I am very happy with the service I received.
Joyce Russell

Shawn the technician was professional and knowledgeable and would not give up on the CAFE refrigerator issues and much appreciated work , took several visits but Shawn would not give up on the repair. Working great now.

your technician is totally professional and perfect and knows his job better than anybody else. I hope nobody else ever works on my unit other than him or don

They don't even deserve a one star!!!
My refrigerator will be 2 yrs old in January...
I have been with out a refrigerator now for just a few days shy of a month. Since I needed my refrigerator for medication and formula I told them that it was important that I have this fixed asap. I was told they don't offer emergency appointments, but will call me if anyone earlier one opens up...still waiting!
I happened to find an earlier one my self on line. The tech diagnosed it as a bad compressor, ordered the part and was told the next appt wouldn't be for another 2 wks. Again, I found an earlier one one line, the tch replaced my compressor and was told it would take a few hrs for it to get cold. Needless to say, the temp has been going up, NOT down. Called again, was told they would send the text back out...NO SHOW! Called again and was told the techs do not work on weekends and the next available appt will be in another 2 weeks !!!!!!!

We received great service! The technician was on time, courteous and professional. Within just a few minutes, he fixed the problem, and gave some great advice. We were also pleased with the charge for his services.

Why do you give time frames for appointments if the timeframes are not going to be kept? I was given a "10:00 to 2:00 pm" time frame and the guy shows up at 3:30 pm. I learned the time frame had changed to a "2:00 to 4:00" time frame by going online, not because anyone called me from Sears before 2:00. Sears knows he wasn't online ordering the dishwasher replacement part during the hours of "10:00 and 2:00" while at my home.

We set up another appointment for installation when the part arrives. Time frame: "10:00 to 2:00 pm." Praying it wouldn't be with the same technician. Lost an entire day waiting in the wrong Sears time frame.

As luck would have it the same tech arrived at 3:30 pm. Again, outside the time frame of "10:00 - 2:00 pm." This is the time frame we agreed uppon with him, again no apologies from the "serviceman."

Another day lost and this guy is on my kitchen floor @ 4:00 pm for a good twenty minutes rustling arouind in his bag, looking for a screw. Needle in a haystack came to mind. I got up and asked him what he was looking for and he told me a screw. He became very confrontational and asked me if I wanted him to leave? I said, "yes and fix the dishwasher first." The machine wasn't dispensing the soap on the door. He picked himself up and marched out the door saying he was going to his truck to get the screw he needed. He also said he hoped the police hadn't towed his truck because he was parked in the street. Why do I need to know this? He left at 4:25 pm. And thank God it works! Sears is not what it used to be.

Your Tech Ray Nunez was amazing. He is honest and told me and showed me how your tech from 3 years ago misinstalled my Oven so that it is now pulling out of the cabinet and ruining the cabinet trim. The oven was NEVER leveled and sits on the drawer beneath it - a disaster!!! I have a 5 year Master Protection Agreement and got a huge argument when I called for service now. They kept sending me to the Phillipines 2-3x. The mistake became more and more apparent over time. Ray told me to contact Corporate and ask for them to pay for the cabinet repair and reinstall the oven. If you get a tech like Ray all is great. But if you get the first man who came, FORGET IT!!

My washer was not correctly hooked up at the bleach dispenser area.It was a manufacturer mistake. Not Sears putting it in. All the bleach I have been putting in has been dripping on the floor and leg of washer for years. In having my protection plan had them come out to see whats up with wet area in front. First guy very nice. Found out what was going on. Couldn't believe it but saw with my own eyes. But didn't report it correctly so had to have another guy come out to check and report it the right way to get some replacements done. The left leg of the washer was completely rusted from all this bleach dripping on it for years. The other side was amazing beautiful. Rust not of my doing or fault or old age, but because dispenser not connected. AND the second guy pulled out the bleach dispenser( which didn't need to be) and cracked it as well as made an awful mess with the rust that was on top in the washer around the edge of dispensor. Which was not much seen at that time. Now it looks horrible. AND because he put rust and not why it is rusted they dismiss me. Put a call out to tech manager which agency said was my next step and no response back so far. So a situation that I though was just so ridiculous that it wasn't made correctly is now a situation I am upset about. Apparently you do not stand by the appliances you sell to be made correctly. I have been a customer for many years, but if this doesn't get resolved in a agreed manner I will not ever go back into SEars for ANYTHING. And I will spread the news on how I was treated.

The warranty service to replace the belt on my treadmill was excellent. Unfortunately, the console must be replaced, because one of the speed buttons is responding very poorly. However, I have no doubt that Sears will come through and address this issue within the time period they represented.

My service on 5/31/17 was a re-call for ineffective service received 5/18/17. The technician was courteous but declared that my problem wasn't the part replaced on 5/18/17. He declared that my dryer was not repairable. Suggested that I call for a refund on that service from 5/18. This has become a nightmare. I will always try to NOT use Sears service if possible. They charge $79 just to come out and then if they actually do anything it's another $100+ for labor alone. And the price for any parts is jacked up simply because they installed it and is supposedly covered by a 90 day warranty....and trying to get your money back becomes a nightmare.

Scheduled an appointment and was told it would cost $79 for the repair man to inspect the washer and provide the diagnostic report. The repair man showed up in a timely manner and notified us over the phone when he was on the way. After he looked over the washer, he said my floor was week and that we would need to relocate the washer to a room with concrete flooring. The total fee was $94. He charged $15 extra and listed 'weak floor' as the diagnosis. So overall, I was charged $94 dollars to be told that my washroom wooden beams are creaking and that my washer is fine. Disappointing about the extra fee and it was not worth the money.

All good. Efficient communications. Easy to set up. Alerts before arrival. On time. Top notch diagnostics. Fixed in first visit. There are potentially cheaper options. I tried one and it was a waste of time and money. From here on, I will rely on Sears until I have a reason not to.

It was a nightmare. The gentlemen that came did not fix our problem. I rescheduled for yesterday and no one showed up and customer service just said the server was down and had no idea where the technician was or when he might be coming!!!! I spoke with a supervisor and said in this day and age with cell phones ...your techinicians are just out and about and you cannot contact them???!!! This is ridiculous and now I have paid you for a service that was not completed and I have to wait again for an appointment!!!!!! My time is important as yours is and this is just terrible terrible customer service. I am so suprised at SEARS!!!!

As many others have stated… STAY AWAY from these services. The will come out to diagnose for a $99 fee + tax, just to tell you the repair cost the same or even more than a new appliance. As soon as you show discontent with the price, they immediately try to sell you a year subscription for around $700-$800. Horrible practice.

Scheduled Sears because I've used and trusted them over the years in the Midwest. Was given a 4 hour window, waited 5+. Cost $80 for them to come out and tell me what was wrong. My washer was leaking. The guy was there exactly 10 min and half that time was spent cleaning up the water - which part of it's leaking did he not understand? Issue turned out to be a loose hose which he simply reconnected. Then proceeded to charge me another $84 for labor so $164 to reconnect the loose hose! When I complained he said well it's fixed and I had to take it apart - he removed the front which pops back in place & top and had to do that as part of the diagnostics anyway. After arguing with him, he dropped the total to $94 which I was fine with. So be prepared to be overcharged if you call them - maybe that's common practice in south Florida but I won't be calling Sears again after that awful experience!

The repairman needed a part to fix the problem but when he discovered he did not have the part in his truck he first suggested that i would have to make another appointment but when i mentioned i was leaving town shortly and that would be difficult he said that he would drive back to a supply center 40 minutes away.and get the part. He did that and the repair was completed that day. I admired his extra effort.

Richard my service tech was great! He called to let me know he was on his way. All great on that end and my dryer was fixed!! The issue was Calling the main number at Sears to set up an appt. It took several calls to finally get Sears to contact this local Sears Appl Repair center! They used another company in Coral Springs who was HORRIBLE! They set up an appt but never showed!! This was set up 3 times!! I wish I would have Called Sears Appliance Center first! I have their direct number. Next time I will call them and set my appointment as they were customer service friendly and was very helpful and really great to work with! Thank you Richard from Sears Appliance Center!

Very disappointed. I contacted Sears to notify them that the dryer vent was likely clogged and needed cleaning. When the service person showed to perform the service, he told me that Sears does not do this type of work. Why didn't Sears notify me upon my initial contact regarding the issue? Instead, you charged me a service call just to let me know you do not perform the service requested. I have numerous appliances from Sears along with the service maintenance agreements. This is my first negative experience.

The service person who came to the appointment spent an hour checking with his supervisor and trying to get on the ph with someone in the SEARS system , and finally said the repair would be approved. After a few days I received the notice that someone would come for the work, and when it happened, it was not the repair, but another person checking it out as if it was the first time. He made a quick call and indicated it was not covered because something had dropped on the range. The first service technician had confirmed it was clearly NOT resulting from an object dropped, which I also indicated because I didn't drop anything. The second technician was impatient and didn't want to listen. He kept repeating the same line and was not interested in hearing about the previous visit of the SEARS service person. He even said nothing was in the system (!?). I was ready to renew my protection plan, even considering the 'all appliances' plan I was offered on the phone, but after this experience I will not. I felt misled as a client.