HVAC reviews in Hollywood, Florida

This company does not care about timeliness at all. I will no longer be doing business with them. It should not take almost a week to ship after I've already paid for the system. Their product seems to come once it does come intact. However the simple process of processing and letting a customer know they have failed miserably on.

whoever answered the phone was very disrespectful I called asking a question trying to see if you guys sell capacitor for AC and as I was talking, The lady who answered the phone completely Hung up the phone on me.

Best pricing I could find on a Goodman split 5ton. Shipped quickly. FedEx lost part of shipment. AC Outlet was diligent in communicating to FedEx and the missing condenser was quickly found and delivered.
Overall great service and great pricing.
Even the installers that put in system were surprised when I told them the cost of the system.
Would not hesitate to recommend to anyone.

I called and made sure they had the mini split in stock got a quick email back saying it was. It was shipped to my house in about 2 weeks. We saved $1000 ordering it from the ac outlet! just got everything installed today and works great! MAKE SURE YOU INSPECT YOUR ORDER BEFORE YOU SIGN I had a hole in one of my boxes lucky the part wasn’t damaged

Ordered a fan motor to replace my old one. The new one that I received does not have long enough screws on the unit to be able to mount it. I was told by them to try finding the screws at a hardware store. I tried several places but could not find what was needed. I asked about doing a return due to this issue. They told me I could return it, but that a 20% “restocking fee” would apply, as well as me having to pay for return shipping. I asked why I was paying a restocking fee if the unit was not used and couldn’t be installed due to screws being too short. They told me it was my fault since I should have asked a “professional” before ordering. Implying that a professional would have known the screws were too short on the unit to mount or something of that nature. Bad business practices to charge 20% on top of the return shipping that a customer has to pay. I can see why so many people order items through Amazon rather than through companies like this.

The company will take your money only to inform you hours later that they do not have what you ordered in stock. the items I ordered are still listed as in stock the their website over a week later. however they just informed me that they are no longer able to acquire those items.I was forced to buy a more expensive unit and when it arrived they shipped me the wrong items. After returning the incorrect items they have not provided me any information on when I can expect the correct ones. they are refusing to talk to me over the phone because only sales are handled over the phone you have to use email for claims. they never provided me with a proper receipt so I can only guess at how much money to dispute on my credit card. horrible experience!

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If it is truly the case that you do not decline to support claims over the phone I suggest you educate your staff better on that policy. Further I was not even able to get them to tell me what I paid for the units as the recipe you provided did not even list the correct parts.

I had to just assume how much money to dispute on my credit card. You might want to reach out to me if you want that resolved.

Further more your staff claimed that they verified all of my order was in your warehouse before I even oked the order.

You seem to have the idea that this has not been an on going issue. I have reach out to your claims department several times.

DO NOT BUY FROM THIS SITE. Not only did my equipment not arrive they will tell you lies just so they don't have to speak with you. I've had them hang up on me. Pretend not to speak English. This company is trash. I do not know if their outright frauds, or they are just trying to mask supply issues. It's better just to but from someone more reputable. This has been a major mistake going with this website. And reading the others I'm not the only one. 1 star for their attitude, lack of communication, and overall pain I'm the butt to work with. The name I ordered under is Tiffany Doukas.

Awful experience. Ordered the unit and 2 weeks later no one has a clue as to where the unit is or when it will be delivered. Do yourself a favor and shop local.

Worst experience. Order says will ship within 2-5 business day in website. When you order your receipt says 2-7 business day. Sales rep emailed saying we will send you upgraded. I called to get status and says we don’t have that AC will have to spend 1000 more to get different one. wow or cancel order. Don’t waste your time here. They are playing games.

Strangely enough I have had two fraud alerts on my CC recently, and this being the only independent business used on those cards, I highly suspect they are compromised or someone is selling numbers.
Prices are ok, but don’t trust them to secure information.

I, too, was a victim of fraudulent credit card activity charged at "The AC Outlet, LLC" in FL (clearly, this business). This was highly disruptive, causing my credit card to be cancelled and having to wait more than a week for my replacement. While this merchant may have been a victim, too, someone needs to step up their game in terms of fraud detection.

They told me the order shipped. Gave me a Fedex tracking number but the a/c unit they sold me did NOT ship the day they stated it shipped.

Ordered a thermostat that showed in stock online with full payment taken out through my PayPal account. Received a mysterious email requesting clicking links for previously delivered orders with the link for "still waiting" taking you back to the main web page...essentially a useless link not telling anyone anything. I received a garbled text indicating the order was canceled due to "no stock on the item." That was followed by an email stating I left the item in my cart and I should order it. I called and was told the item was out of stock, and the message was automatic with nothing they can do about it. How awful to treat your customers that way. I'm hoping my refund is promptly handled or may have to put a stop payment to recover my money. Fair warning.... stay away from this company. ⚠️

When my AC went out, I received 5 figured estimates for replacing my antiquated r22 unit. I was skeptical about this place based on other reviews. These guys delivered. They delivered the unit i ordered and delivered an outstanding discounted price. If you're looking for a good deal at an amazing price, this is your place. If you're looking to be taken for a ride, call the places interested in your wife's temperature.

I purchased a 5 ton Goodman package unit. It showed up with a hole in it. All the gas had escape and they won’t warranty it very very difficult to get a hold of I would not recommend dealing with these people

I purchased a 5 Ton Ruud unit from AC Outlet through their online store and I am happy to say that it was a great experience. Even though the delivery window was affected by Hurricane Ian, my order was still delivered on the 10th day as promised by AC Outlet. If the supplier is open and transparent as it relates to delivery dates as well as delays, I have absolutely no issue waiting. AC Outlet had great communication and at no point did I feel disappointed or mislead. Furthermore, their delivery person was courteous, professional and on time. A+ experience and I would definitely purchase from AC Outlet again.

Wanted to install myself, shopped around misc. direct to customer sites and came across The AC Outlet. Was a little skeptical, but read reviews and called around to other vendors. Compared to other vendors on service and price, Noreen was great to work with, she quelled my concerns I had about some of the negative reviews I had read about delivery, etc. Equipment was received as promised, very quick and easy to work with, not to mention best price compared to the other vendors I found. Would highly recommend them and would do business with them again for sure. Thanks AC Outlet!

Decently priced, but jeez, don’t shop w them unless you can fully remove all the packaging within 48 hours and just have your brand new unit sitting bare in the driveway until it can be installed. it rained the two days after our delivery, the unit sat where it was delivered in our driveway covered in a tarp to avoid any damage during the storms. We got our installer out at his earliest availability, and he saw the damage at the bottom of the heat pump when all the cardboard and shrink wrap was off. we’ve been told twice that they would do a replacement unit only to have them come back and say they actually can’t bc the first opening our installer had was after 48 hours after delivery. Just buy from another HVAC provider that has a more accommodating claim policy, bc you might wind up still cold w a beat up heat pump blocking your driveway while you try to just get an undamaged one.

It took a week to ship, but I understand it is peak season for the industry.
Everything else was great, from customer service, to product.

Another flawless transaction for a 5 ton Goodman that I purchased —5 stars

I looked up a part for an older freezer that needed a new power cord, and was having a difficult time as the freezer has been discontinued and parts aren't being manufactured anymore. Found the part and cross referenced the part number to make sure I had the right one. This company's web site said they had the product, in stock, and had more than one; at a reasonable price. I made the purchase via their website.

The very next day I got an email stating that they were cancelling the order because the part had been discontinued, in spite of their website saying they had the part. And it would take them 5 business days to refund my purchase. So not only did they mislead me regarding their inventory, they're holding my money hostage for a week.

Do not do business with this company.

Ordering was easy… the delivery however was horrible but out of the ac outlet and my hands as it goes to a third party delivery service. We also found that during installation of our new furnace that the technician found factory wiring that was wrong and once rewired it ran fine.