Appliance Repair reviews in Jacksonville, Florida

Stephen did a great job fixing the dishwasher. He was efficient and hard working. Destiny was so helpful over the phone arranging and ordering parts. She did a great job keeping me posted on when the parts would arrive and their next visit to install and repair.

First of all Richard was very polite. I called and was told it would be 75.00 to fix my dishwasher. There would be an additional charge if I needed to order a part. I guess I misunderstood because the final bill was 150.00 because I had to pay for home advisor fees. Needless to say I will never use home advisor or Adept appliance Service again. The person who came as I said was very nice but all he did was use a shop vac on a 350.00 dishwasher and I was charged 150.00 to vacuum out a piece of glass.

This has got to be the most unorganized and inconsiderate operation that I have ever dealt with. Adept sent out a service technician (Cymone) on
Friday, 12-06-19 to replace a burner switch on my electric range. After the completion of the installation, she managed to short circuit something in the range, causing the breaker to continuously trip and not reset. She then proceeded to swap the connections on the back of the burner switch to numerous positions, but to no avail. The breaker still would not reset. She then telephoned and consulted with her service manager (Richard) on numerous occasions without any resolution. During their last conversation, I was told that she could not repair my range and that someone would call me back from the office on Monday, 12-09-19, to put me back on the schedule. So basically this technician damaged my range to the point where I had no power to cook for the entire weekend and better yet, she refused to have the service manager to come out for his professional opinion, citing after hours and the office being closed. On Monday, 12-09-19 @ 2:15 P.M., I had not heard from the service manager or anyone else from the office concerning this matter. When I called, I was informed by office personnel that she had my work order, but it would be another week, 12-16-19 before the service manager would be able to come out. WOW.. If possible, I would have left zero stars.

I had an excellent experience. Both the technician who diagnosed the problem and the one who made the repair when the part arrived were knowledgeable, polite, and cleaned up after themselves. I'll definitely call Adept again!

If I could give negative stars I would. This company was assigned by my home warranty company. My almost 10 year old dishwasher was leaking. We knew we would probably need a new one but we are remodeling the kitchen over the summer and were hoping we could get the leaked stopped until our new appliances are available. In the end, they waisted several weeks of my life and endangered my child. Good times for sure.

I called them, they could not get me in for 8 days. That is annoying but fine. Can't be helped sometimes, I understand. The guy finally shows up. He looks at the dishwasher, says it needs some parts. He will send it to the warranty company and get back to us. While we are having this conversation, he is standing in my open door. I take several steps back and repeatedly ask him to close my front door. There are a couple huge flying bugs, mud daubers I think they are called. In any event 3 times I said please close the door, there is something flying around out there. He acted like I wasn't even speaking. Of course 2 huge, flying insects with stingers made their way inside my home. I have a son who has severe reactions to bug bites. If he is bit it could be life threatening and will absolutely require a trip to the hospital. He finally noticed there was a problem by the look on my face. Did he try and help? Of course not, he slammed the door and dropped a business card on my front porch. Thank you so much- you could have contributed to injuring (or worse) my son. Great job... hope you are proud and had a good laugh.

I called the next day to see about the parts, I was told it was being submitted. They were waiting to hear back from the warranty company and would let me know but to expect that the parts would take 2-3 weeks to arrive after they are ordered and then another week to get someone out to do the work. Minimum I would be without a dishwasher for another month. I called again a week later. I was told some parts were covered, others were not. I asked how much the parts that were not covered were going to cost. I was told they would find out and let me know. I waited several more days, called again. No information yet and the person I needed would not be in that day. I was PROMISED she would return my call the next day... of course that never happened. I called 2 days later (Maybe the outgoing calls are disabled on the phones? - No one ever calls back). Then I was told that none of the parts were covered. I asked what changed, I got no discernable answer.

In the end, I would not have this company back. They did no work, wasted a ridiculous amount of my time and endangered my family. With proper communication- none of this would have happened. Honestly, I'm relieved they didn't do any work- if the people on the computers and phones are this terrible, I can only imagine how bad the ones who have more complicated jobs must be.

I hope this review helps someone... honestly, a youtube video would have been more helpful (and definitely less hurtful) than this special bunch of people.

FIND SOMEONE ELSE, LITTERALLY ANYONE ELSE!

Do you want quick and reliable service? Look else where. You'll wait and wait for them to reach out to make your initial appointment. Then you'll attempt to reach out yourself only to find that some how this "business" has A FULL VOICEMAIL. How is that professionally possible? As soon as you do get someone they'll hastily try and get you off as it seems like there is 1 person handling thousands of calls, or maybe they are just having a bad day... every day. Bottom line, if you get this company assigned by a home warranty company SWITCH THEM ASAP.

Ive only been able to get them on the phone once. they came out once and did a basic test and ordered a part, that was almost 2 months ago. I called and was able to get through once they said we should expect them in the next week. that was 3 weeks ago. I wish I could give zero stars.

Edit: its kind of messed up that they can respond to a negative review in a day but my voicemail from weeks ago still goes not responded to. I guess that's where their priorities are. Small business or not over two weeks and no response to a call is unacceptable, a simple status update would do. If you cant have a phone line that can be reached after two months your either trying to get away with not paying people enough or doing everything you can to not hire enough staff.

I called in for my stove and a fridge issue using my home warranty. When the tech arrived, he was very nice but told me that I would have to unplug my fridge for 72 hours to defrost the line. I explained to him that I would lose all of my food and that I have twin 21 month sons.

My stove needed a part, I had to call to set up a return trip to complete my work order. My wife and I are selling our home and the frozen water line was on their inspection report and item that they wanted repaired. The tech came back to my home yesterday and told me to unplug my fridge again for another 72 hours and lose all of my kids food again.

The girl in the office stated that the warranty company would not replace the door. The warranty company called me on the phone and told me that they would replace the door they just needed Adept to put in the request. They said losing all of my food was not an option, but this company has taken it upon themselves to determine what the warranty company will approve or disapprove.

They won't answer my phone calls, the warranty company had me call these people on three-way and they still don't answer!! Now I have to pay another $75 service charge to another company to come out and fix my fridge so I can move forward with the sell of my house!!!

Learn how to stay in your lane!! If you are a service/repair company then you stick to repairs! Don't make judgement calls for something that you're not paying for!!!!!

My home warranty company send a technician from Adept to our house to check the oven door. He looked at the oven for only one minute and left. I later find out from the warranty company that he told them that the oven door hinges were damaged due to excessive force. This is complete nonsense. The oven door isn’t closing tight because of normal wear and tear. It’s just an old oven!! Now the warranty company is refusing to fix it because of his wrong diagnosis. Stay away from Adept at all cost.

I cannot say enough positive things about this company. They were professional, knowledgeable and friendly. Kyle was our tech, and he did an amazing job! We have found our new appliance repair company. Thank you guys for being the poster child of a good company!

Was informed by warranty company that Adept requested to withdraw from repair. I have a feeling it's because they're based too far away but then - why take the job? But, we were never notified by Adept. Heck, the only time I spoke to them was when we called for an update.

3 weeks I contacted America  home shield who hired this company to complete my repair/dinaosged...Well days went by no updated contacted them and they advise me that they Tech never turned in the world order. SO AHS and I rescheduled  with this company  who made me wait until they had another Tech available which was Monday 7/12 .I called them on Tuesday  to check the status  they said they had 48 go report to AHS. Well as of today 7/16 I still have no resolution  to my problem because this company  has dropped the ball.. Kelisha the rep for them have great customer  but DO NOT have the drive to make sure she going above and beyond to make sure the client is taking care of properly.   I Have requested  so today 7/ 19 ASH tells me that Adept requested to transfer my account.  After talking with the new company  we both come to the grounds that Adept didnt  want to take the hit on the replacement  fee for my washer  so they put in a requested talking about it needed to go to a specialist  with in fact they know that dam part is not available..
This company is trash I will let the world know too..
not follow up

I ended up with this company as a result of a claim I did with american home shield. I must say I do not write many negative reviews but they are that terrible. Where do I start? They scratched my washer as they came out to fix it. They claimed it was already scratched. I escaladed it to their manager who was just not responsive. When he finally got back to me month later, he said the company owner is not admitting fault to it even though his tech did it infront of me.
Technician had such poor ettiquette. Very impolite and unprofessional.
After all that grief , the washer had the same exact issues 4 month later. Ring bearings issue recurrance.
On that same service call, they were supposed to change out some torn rubber gaskets on my fridge. They came out FOUR times with the wrong color gaskets every time.
I would avoid this company like the plague due to their unprofessionalism and incompotence.
Just sharing my experience.

Took technicians 5 visits to remedy my dryer issue. Unfortunately, that seems like way too many; however, every technician was very kind and knowledgable. There was a misdiagnosis which caused the multiple visits but the owner was expedient to refund me for my unnecessary charges. They made a bad situation right and for that I would recommend them.

Had to go through this company with First American Home Warranty. I have filed that my dishwasher has been broken. They sent a tech out a week later who took the bottom dish rack out let it run, and left. After putting the dish rack back in, it was still broken. I called the company to report this, and they said the next person that could come out would be another week, and it would be the techs manager. The manager was supposed to come out, and called me the day of the repair stating that they knew it needed a new part and that even if he came out there would be nothing he could do. They advised they would order the part and be back asap. It is now over a month my dishwasher has been broken and these guys still aren't helping. Avoid this company at all costs. They do not answer phone calls or return calls.

Cymone was our repair person. She called ahead before arriving so we knew she was here. She came in and immediately went to work. She quickly discovered the issue was a broken burner that had to be ordered. She let me know a time frame for delivery and rescheduling a time to fix it. Overall a great experience while being COVID safe!

Completely quick services. Called at 11:30 am and my washer is fixed at 1:51 pm! Richard came in did his job and was super nice and professional. I will be contacting this Adept for future issues!!

Home Adviser sent them my number to call for a broken washer. They said they would come between 11-2. They didn't come. I had to call them to ask if the service repair was still coming, he later called and said he would call me again at 6:30 pm. 8 pm he calls says he can come over. I already left my house for the night since I was waiting all day for them to show.

The next day I called again. They said 11-2. No one showed, I called 3 numbers for them, left a message on one. Never showed, never called back. I have no idea how they can have such high ratings on Home Adviser. Don't waste your day waiting for no one to show.

Adept was upper effective when repairing my dishwasher! Their prices are super fair and they were also able to fix my garbage disposal as a courtesy! Destiny was very professional and helpful when scheduling. Super pleased with my experience

I was placed with them by my American Home Shield 4 weeks ago. I still do not have a working washer. The technician finally came out after 2 weeks and many phone calls to their office for it to go to voicemail and leaving messages. AHS couldn’t reach them either! I received the parts at the beginning of week 3 and still cannot get someone on the phone to make another appt to have my washer repaired. Week 4 still no one answers the phone so I have to leave more voicemails. AHS can’t get them on the phone either. Kind of shady business! They have 2 business names, Kasey’s Appliance Repair as well as Adept Repair.

I have AHS and Adept was hired by them to fix my washing machine. They came out and I was told I needed 2 parts. I waited over 2 weeks for the parts to come in. The technician finally came out to fix it and decided I needed a third part. I have been waiting for over a week on the third part. I am going on almost a month with no washing machine. In the course of the 3 1/2 weeks I have made numerous attempts to call the office only to find the voice mailbox is full and you cannot leave a message and the times I could leave a message, no one called me back. I have never had such a bad experience with a company as this one.