HVAC reviews in Jacksonville, Florida

This is a joke I cannot find a filter to fit my ac unit. I looked at Walmart and HomeDepot. How the heck do you not have an average air filter size that fits no you have to inconvenience you customers with a 16 and 3/8 × 21× 1/2. You want people to only have the option to buy from you only. We'll I may be inconvenienced but I bought one that's adjustable and I can wash. Screw you carrier.

Service is great people are friendly, I look forward to going in there any chance I can , I've come to consider these people my friends. They've always been very helpful with great service. Awesome job!

Amazing customer service. Everyone at the counter is very knowledgeable and extremely helpful with finding unavailable parts. Would recommend 110% to any company in the Jacksonville area planning to work with carrier.

Complete douchebags at the parts house. You get a little power and a attitude and want to control people. Hire people that want to make things happen I have over 1150 homes I’m about to do and need a equipment to stay with. You’re going to lose out on a lot of money.

That's one of the best places we got here in Jacksonville Florida man that's why I gave my AC and everything that I need to keep my house cool

I always get my home AC filters here. I've always had great service here, and they always have what I need in stock. I never have to wait.

Extremly poor customer service. Some staff has attitude that is by no means acceptable in customer service.
However, after speaking with the manager who is a nice and reasonable guy, I was assured the issue would get addressed.
Had it not been for the manager who genuinely tried to resolve the issue I would have taken my business somewhere else. This way I will give them another chance.

Staff have an attitude and are evasive and rude. Make you wait 5 minutes at the counter without a word or a good morning while they finish on the computer. Tried to tell me my size filter isn't a thing till I showed him a photo on my phone. Then he got pissy and said we don't do Honeywell. I didn't care about the brand. Eventually, and I mean eventually, after being difficult he said they didn't stock my size because no one wanted them. Go somewhere else, this place is a waste of time.

They won’t sell leak sealant because they obviously prefer selling $3000 new systems. I recommend picking up sealant on Amazon if your leak is small enough. Wasted 45 minute trip, Have a nice day.

Best customer service in any A/C parts center. They are very knowledgeable and very quick in filling my filter requests. One gentleman wrote up my order while another went into the warehouse to retrieve the filters. Great teamwork and service, even offered to carry them to the car.

Of all the AC equipment dealers it's by far the worst one to cone to, and it's not even close. Other places u can be in and out in 15 minutes or so. Never this place. Be prepared to wait an hour if not longer

Cameron was a great help. I was struggling finding a part he went above and beyond to assist me!
This young man deserves a raise.

One of the warehouse workers is very disrespectful, wanted to show him some real respect.

This supply house is not organized at all, it was a complete mess i preordered equipment called the day before showed up early before they opened and was tge second guy through tge door and still took over an hour to get my stuff and it was not right

If you want to know someone incredible that always comes thru and helps you everytime your stuck the name is Wayne Faircloth. I just realized for ten years from my first day in the industry Wayne's always been there to get me thru the problem I've come across with my orders. Thank you pal you and your team truly are the best.

Offer after hour service but no one answers the call. Manager was made aware of me needing a part and wanting to open up the store for a heater. Never received a call back. Just don’t offer the service if you can not provide it.

Great communication, work ethic, prompt service. I called for info on Tuesday evening and had a new AC/heat pump cooling me down by noon on Thursday. They removed the old unit and left with a clean and tidy installation. Thanks for the guidance and quick install.

Great response! On time arrival! Great communication! Great price! Fran and his team dod a great job!!!

We are super pleased! Will recommend to all our friends and family!

Fran is very professional and knowledgeable. We started using Air Decision in 2020, they have helped us several times in our business. They are fast to respond and most accommodating, even if requests are after-hours. We highly recommend Air Decision for your next job.

Prompt, excellent service and very fair pricing. I've used this company for service and repair on my 30 year old system and for a new installation. Highly recommend

We are very lucky to have Air Decision as a contractor we can depend on. We have used Fran for over 10 years. He is honest and trustworthy. I have always been able to count on him for our HVAC needs. Thanks for helping out when I am in bind.