HVAC reviews in Jacksonville, Florida

Darin and Robert did an excellent job of cleaning our air handler and tuning up our system. The communication was transparent and we came away feeling secure (especially in the midst of terribly cold temperatures). Thank you.

Wayne arrived within the window of time expected. Was very knowledgeable about our system and patiently answered all of our questions until we thoroughly review moderators. Friendly and professional. Would definitely request him for our services.

Kwame was very professional. He was very personable and explained what he was doing and concerns he found with my system. I highly recommend him as a very qualified HVAC technician. I have requested that he be toy technician for future service.

Follow-on review of Del-Air. After recent major work on a complete duct replacement my HVAC system became extremely loud. The technician Darin J arrived just hours after I discovered the problem and went to work assessing the issue.
He was extremely personable and knowledgeable and the noise is no more. Thank you Darin and Del-Air for the quick response and repair!

I recently had Del-Air work on a major project in my home. Several areas of the job did not go as expected, but this is not where the story ends. My past experience with other businesses where things go sideways is typically met with denial and arrogance, but this was not the case with Del-Air. No denial, no push back, just action. They tackled all issues with competence and efficiency. Kudos to Matt (GM), David (Install Mgr), and Justice and Dalton for their skillful work and great attitude. This is an ethical organization and most strongly recommended!

I had an issue with heating on one of my units. They were able to get me an appointment for later the same day and found the issue.

Parts were ordered and we will be up and running in a couple of days.

They did their testing and found the problem and solution with ease.

This is a little note to inform you of how impressed I am with the over-all service I just received from Freddie. He was very thorough with checking out my air conditioning unit on the inside and outside. He educated me on how to better care for my unit and made suggestions on how I could improve the quality of air entering my home. Out of the many Del-Air technicians that have come out to service my unit, not any of them did what Freddie did. He actually took the back off of my unit and cleaned it while explaining what problems were beginning to develop. He went above and beyond my expectations.

del air sent out Nicholas to check out my 71 year old mom's ac unit that wasn't working on Monday for Nicholas to not even hook up to unit, no test done, and told her that pcb board was bad and recommended a whole new unit be installed then proceeded to run credit check to finance a 19,047.00 instal of new unit.. I had another company come out only to find out nothing was wrong with unit and thermostat just needed to be reprogramed do to power outage ... called to speak to manager and received no call back at all... Nicholas needs to be fired and no-one should use this company!

I can’t say enough about how pleased I am with the service I received from Del-Air. Wes, the technician came out for the semi-annual preventative maintenance.
He went though everything and was the most knowledgeable HVAC person I’ve come across. He also showed me how to clean the drain lines between services.
We also upgraded our filter to electrostatic on his recommendation and that has made a huge difference.
I definitely recommend Del-Air - professional service at a fair price.

SOOO DISSAPOINTED. This company has no respect for the customer. They scheduled a visit for 02/09 and they didn't show up. Today 02/12 I'm still waiting for them to come... and nothing. I'm stuck at home just waiting for them to come. They're blaming their AI system (which I don't care) for not sending anyone to help with my AC repair. What should I do?

I just had a very professional service performed on my HVAC today. He was friendly and knew his business. I thoroughly recommend him.

Outstanding service. Even though there was a delay, the staff kept me informed. When Technician Larry arrived, he immediately sincerely apologized. He did an exhaustive check of the HVAC system. He patiently explained everything that he was doing. He did not rush through any steps. They are my go-to company from now on. I have had three visits, with three different technicians. All three were courteous, knowledgeable, and efficient.

I am very pleased withnthe level of knowledge and care Darin Jones and his colleague demonstrated.
I will definitely recommend this company. I will use them for the other services they offer as well due to the thorough ac service we received on today's visit.

Ray was the most professional and knowledgeable service repairman that we have ever had work on anything in our home. He was through and explained everything he found before proceeding with any repairs. He showed me pictures and explained what could be done to fix the problem without…any pressure at all! I would like to send a message out that if you call Del Aire - ask for Ray you will be glad! Thank you Ray!

I was extremely disappointed with my recent service call two days ago. The technician did not seem to know what he was doing for a simple AC service call. He couldn’t find a hose he was looking for outside and after he left, I noticed he pulled my entire sprinkler hose up outside which has nothing to do with my AC unit. He also seemed to NOT remember that I politely asked him to wear the shoe covers in my home due to white carpeting (I even offered to provide some I keep near the entry). When he left, the entire AC unit died and wouldn’t come back on. I had to call for a new tech to come back out and I even asked for someone different because he clearly was lost, being here 2hrs for a service call. My AC unit had been working perfectly after it was serviced by an EXPERIENCED technician from McGowan in January. However, on this call two days ago, they sent the same tech and when the tech returned to get the air back on, hours later, he kept asking me where the vent locations were and did I feel the air because he didn’t seem to know if what he was trying to do was working. I am not sure if my AC unit was properly serviced because on yesterday my house was hot no matter how low I turned the AC down, so I’m honestly not looking forward to another service call. I just hope to get an experienced technician on all future calls.

Kwame was wonderful. He helped me figure out our AC service needs after he found bacteria growth in the filter and AC unit. He was kind, helpful and considerate. I felt like he really cared about us getting quality service and the best maintenance for our units.

Very thorough and detailed service technician. However, like everything else these days a bit overpriced. Paid $175 for a capacitor, which I later realized could easily have replaced myself for $20.

Our technician, Wayne, was excellent. He was professional, polite , friendly, knowledgeable and answered all of our questions and/or concerns. He thoroughly explained everything during his maintenance service call, and is a great representative for the McGowens/Del Air company.

Darin with Del-Air was awesome! He took the time to explain everything he was doing with my HVAC system and explained everything I may need in the future (without being 'pushy' which I hate.) I will definitely call for future service and will also recommend! Great service!

We have had a service contract with them to come out twice a year for maintenance. The ac will be working fine when they come but last two times literally a week later it stops working. Had another company come out and show me there was not a drop of Freon in it a week after it was serviced. They checked for leaks and found none, and the unit worked perfectly again. Then comes our next scheduled service that was already paid for so we allowed them another chance. Service was done and again a week later no ac. Both times we were warned that something needed attention, each time it was something different suggested. Always suggested something over $1000 when they come. If either time they had mentioned Freon I might not be so suspicious of them but they did not it’s always a flux capacitor or something.

Update: what started as a great service experience is going south pretty quickly. Everything was explained but the end result of getting the service completed is still being delayed and followup calls have been made by myself with no results still after almost a month. Tried to get me to pay for labor before even doing the work, parts never ordered when they should have been, and then day of service, got a call after the window of time that the service was to be done (they never showed up) that they ordered the wrong part (they couldn't figure that out prior to?) and now no idea when they expect the parts. This is just crazy!

Had a technician, Wesley L., come out today to check our system since it stopped cooling and heating. It took him no time to diagnose the issue and provide 1. an immediate temp solution to provide us with heat/air and 2. provide estimate for correcting the issue. Also explained everything is simple terms so I could understand what was happening and what needed to be done. Was professional, polite, and provided great customer service. Thx

I recently had Ray come out to service my AC unit and had an excellent experience. He took plenty of detailed photos and walked me through everything he found, clearly explaining what needed to be fixed and why. Ray was very thorough, professional, and friendly the entire time. I really appreciate the care he took with my system and I look forward to having him return to complete the recommended repairs. Highly recommend Ray for any AC service needs!