HVAC reviews in Jacksonville, Florida

The worst! Try reaching someone...anyone in this company. I can only imagine if one had a heating or air conditioning emergency. I had them out recently for an estimate on my current unit. I called to ask a question on that estimate and was on hol 2 different times for 10-12 minutes. that was never the case with McGowan whom they bought out.

An update to my review. Not only did Del-Air respond their GM Matt called me to ask how he could assist with my issues. He was extremely helpful in clarifying and offering to assist with my concerns.
I respect and appreciate his explanation for my experiences and now have the answers which I was seeking when I reached out.
Thank you Matt!

We have had excellent experiences with Del-air over the past year or so - especially impressed with customer service communication. The technician we dealt with most recently was Darrin, and he was FANTASTIC. He was very thorough, very professional, and explained everything in terms I could understand. I will request him specifically if he is available in the future

Our technician, Kasey, did an OUTSTANDING job servicing our air conditioner!!! He was very thorough, knowledgeable and professional, and provided great recommendations to us. Keep up the good work and I will definitely request Kasey’s services for my next service appointment…

I have to give a huge thank you to our AC technician Wayne. His professionalism, knowledge, and reliability are the reason I continue to use this company. He consistently goes above and beyond to make sure everything is working perfectly and always takes the time to explain things clearly. It’s rare to find someone who truly cares about their work and their customers the way he does. I specifically request him every time and honestly stay with the company because of the outstanding service he provides.

Let me start this review is solely based on the install of my unit. The salesman Kyle was fantastic. Very friendly and helpful.

However the install team was a different story. Started at 930 in the morning. Left around 1230/1 and the unit was blowing cold air instead of heat. Called and had another tech dispatched who stated the install team did not wire it correct so another installer would be out to fix it. Later on another guy arrived and was able to get it going but had to miss and entire day of work due to the incompetence of the first install team. They also did not clean up after they finished the install. For the amount of $ that was spend on a new unit you would expect that it worked right away.

Great customer service! Called Jenkins after getting a rediculous quote from another company who also tried to say our unit was out of warranty when we actually still had 3 months. Called Jenkins and they not only verified the our unit WAS still in warranty they also cost half and got it fixed within 3 hours of calling them!! The owner and his daughter both called to speak with me personally to make sure we were getting the best price and service!! The technician, Rick, was fast, courteous, and provided excellent customer service. Would definitely recommend this company!!!! Thank you Jenkins and thank you Rick!!

Keith W. came out for routine maintenance and found we needed a new capacitor. We have a contract with Jenkins so have the units checked, cleaned, and get new boxes of filters every six months. Keith was great! He listened to my concerns and addressed the problem on the spot. Pleasure to work with. It’s reassuring to have this company and great technician available to help when needed. Highly recommend.

My experience with Jenkins Hearing & Air is that they have always been on schedule and are professional. They come out every six months to look over the system and it’s relatively cheap to pay a small monthly fee for this type of service. They spend an hour or two every six months working and fixing issues before anything major arises (repairs are covered). I cannot think of anything negative to say. Even the customer service area is friendly and helpful. They seem to care and understand how important it is to have your ac unit working properly. I would highly recommended them.

Jenkins replaced our whole interior heating and cooling unit on 10/11/22, the service tech that diagnosed and fixed the problem was fine, no problems there. Service tech told us the office would email us the warranty information. On 10/13/22, I sent an email asking when I could expect the warranty info to be emailed to us. No reply. Sent another email on 12/14/22 to see if warranty ready to be emailed. No reply to email but I did talk to Anita and she explained that they (Jenkins) had 90 days to complete warranty information and it would be emailed to me once they did that. 90 days has passed and no warranty info has been emailed to me. Called office on 2/1/23 asking for update. Anita said she would check with Amanda and call me back the next day. I did not receive a call back. Called again 2/7/23 and Anita said the same thing, that she would check with Amanda. I explained that I had emailed and called multiple times asking for this and her reply was that the email I used was a big pool of emails. We would never use this company again.

I was so impressed that a live person answered on a Sunday! Then the technician returned my call right away. There was no extra charge for him to come on a Sunday and he showed up within an hour. Unbelievably professional. Rick was courteous, efficient and wore gloves and a mask! There are not enough kind words to express my gratitude. Rick you are amazing. Thank you Jenkins for your professionalism and hiring quality!

Jacqueline M. Ranart (formerly Olive)

I got a text telling me the technician was on his way with an estimated arrival time. Tim was very professional and knowledgeable. He serviced our units and found an issue with one and was able to correct it so the unit will now run more efficient, lowering our electric bill. Wonderful experience!

Very prompt and professional service. The technician was very knowledgeable and patiently answered all my questions. I would definitely recommend their services to others. Of all my years of dealing with heating and air companies, Jenkins was by far the best. As a realtor, I look forward to adding them to my book of business of great companies. Thank you!!!!

Jenkins Air installed my unit and I use Jenkins to service my AC. Tech Keith W is outstanding as well is the administrator Amanda. Besides the timely and competent annual service the price value is very fair. You cannot go wrong with Jenkins!

Great response time and quick to fix the problem. Not having AC for even a day matters so appreciate the fix being within 24 hours of the call; especially considering the blower had gone bad and had to be replaced. Also, Tim was very professional. Great Job!

Excellent customer service! I have made the switch to Jenkins AC. I was an existing customer of another company and was told it would be 5 days for a service call. Jenkins came out the same day, was more affordable and fixed the AC quickly. Tim was courteous and explained things thoroughly. Overall, a great experience!

Had Jenkins company come out to service my AC units and install outside unit brackets today. Keith W. was my technician and he was awesome. Great guy, great service, and great conversations. HIGHLY recommend using Jenkins for any AC related issues or checkups! Thanks for the help!

After an extremely high estimate from another company, I contact Jenkins for a second option. I received a call from Mr. Jenkins who gave me a much more affordable estimate to replace the fan in my unit. Adam the technician that came out was punctual, friendly and professional. I am extremely happy with the results! My AC unit is running great thanks to Jenkins. I would highly recommend their services.

Jenkins was very quick and courteous. Their technician was polite, explained things to me and double-checked all possible issues. He wore shoe coverings in my house, which was extremely considerate. I trust the repairs will be handled with equal skill, courtesy and professionalism.

Jenkins is a family run business and it shows. Great service, always on time, always courteous. We’ve had great experiences with Jenkins Heating and Air since we moved to Florida. Keith W is a fabulous tech. If he’s not on time, he’s early! Friendly and extremely knowledgeable about his craft.
Recently we had Jerold T service our HVAC and he was excellent too! We appreciate him taking the time to answer our questions. Top notch customer service!

Anita in the office was great got back to me with a quote and great price. They were able to move my appointment earlier in the day to a easier time for me. The Technician Kieth was polite got my system fixed, cleaned and UV light installed in a couple of hours. Thank you.

Another outstanding service with Jenkins. Keeps my units working efficiently with timely maintenance and professional service. Love the updates the day before and day of service to keep you aware of ETA.

Called on Saturday morning at 830am and received quick schedule with an eta of 1230. Tim was a Great tech and arrived earlier than expected, plus called to let me know he was on way.