HVAC reviews in Jacksonville, Florida

Pictures are attached. Does the unit function? Yes. But, if details matter, then I would say run. The decibel reading is for my condensing unit, 24ACC436A003, which Carrier claims as low as 72. Really to bad, because David Gray was great to use for Plumbing and Electrical.

David and Gray A/C and Plumbing did a great job installing our new A/C unit. They use quality brand units. Mohammed and John did an outstanding job with the install.

This was a total HVAC system replacement of a old failed unit. Technician Jensen a long with Braden and Hakeem all did a professional job.

Corey and Mike were great, I called and they came out same day to give an estimate on 4 ceiling fans being installed. They were friendly and efficient with the install, very happy with the work and how quickly they could come out and then get the job done.

Keith was indeed, very knowledgeable, dedicated, hard working person. He makes sure all tasks are completed and accurate on my A/C maintenance check. I appreciate the helpful tips and what to notice if something goes wrong. I really appreciate that.
I'm very satisfied and grateful for all he has done.
Thank you so much, Keith for being so AWESOME! I'll see you next year for the next maintenance check.

Quick response. They notify you via text with a photo of tech and option to track their arrival time. Honest and polite service. Reasonable pricing. Service Tech Elliot thumbs up. Techs Bryan and John very professional/ polite / knowledgeable. Supervisor Dan also very helpful and professional.
Highly recommend. Especially this crew!
*AC Unit/ Handler *Heat Pump*Thermostat*

“Excellent installation service! The team arrived on time, explained everything clearly, and installed our new HVAC system efficiently. The house feels so much more comfortable, and the system runs quietly. Highly recommend!”

My husband and I were given the pleasure of meeting Dan from David Gray heating and air. He was very good to us. He was very knowledgeable in selecting the proper AC unit for our home. He was very patient and answered all of our questions and all of our concerns and helped us to make our final decision. He made us feel very special and we felt that he was bending backwards in order to make us feel comfortable with the confidence with going with David Gray. You can also get the feeling that Dan really enjoys his work and loves being around people and helping them In any way that is humanly possible. I respect his professionalism and his down-home attitude. If you have any work to be done in your home or office your best bet is David Gray heating and air.

Had a great experience with my HVAC tune up last year, so I decided to give them a go again. Unfortunately the last tech we had last time is no longer employed there, so I had a new tech this time.

Scheduling and tech arrival was uneventful. However, I did find it strange that the tech was having a conversation on his phone for a good majority of the service. Not a huge deal, but it got to the point where it appeared that the phone call was almost interfering and distracting from his responsibilities (I'm not paying you to talk on the phone nor do I want to listen to your conversations while I'm at home).

Things really got strange when another man showed up on site later on. He wasn't wearing a uniform or anything, but he was carrying around a clip board and following the tech around. He never came to introduce himself, let me know who he is, etc. I was quite confused. To this day, I still don't know if he worked for David Gray or what his position was.

The tech concluded the service and walked through his findings with me. At this point, the other gentleman had entered the house with him. He still never told me who he was -- it was just absolutely bizarre. Are you a salesperson, trainee, management? But he did tell me that I have two options: keep my current HVAC system or get it replaced. I was dumbfounded; the system might be a little old, but it will works fine.

Finally, when it came to payment, I reminded the tech that I was using a $22 HVAC tune-up coupon on their website, as I had requested during the scheduling call. The tech (and the other gentleman) had never heard of this coupon, despite me showing it to them on their website in real-time in front of their faces. Once again, it was bizarre. I finally opted to pay whatever was quickest, easiest, and cheapest -- but it wasn't the $22 coupon that the company deceitfully promotes but doesn't honor.

Overall, I tried to have an intellectual conversation with them about my servicing options based on age of the system, my budget, etc. The tech from last year patiently sat down with me and we walked in depth/detail about my system and what could be done to extend the lifespan and improve performance.
Instead, the tech seemed to just storm out once when I opted not to pursue replacing our entire system (which still works fine).

What's really strange is that they followed up with an email detailing the findings of my service, in addition to a handful of quotes for servicing my system with preventative maintenance options -- of which I was very interested in -- but they never explained to me. Why was I only presented with two options, but then you send me quotes for a variety of additional services?

Lessons learned for David Gray: 1.) if it's not related to the on site job, get off your phone, 2.) if you randomly show up to a job, please introduce yourself at some point -- who are you?, 3.) honor your promotional coupons, and 4.) don't claim that replacing my entire HVAC is the only option but then send quotes for multiple other services after you leave the site.

I look forward to trying a new HVAC servicer in the future.

Well, a rude David Gray employee suggested I had to file a complaint in order to resolve an issue. Then she hung up on me. So here we are. David Gray was contacted to install a mini split in my garage. The mini split is in, taking a whole day to install. While the AC installers were great, the assigned electrician need some more experience. The lines attached temporarily to the side of the house were to be covered in a plastic housing. They are swinging free right now. Permit paperwork which I need for the county inspection has not been given to me. A permit which should have been secured before the installation began. I have tried for four days now to resolve this issue. Rude employee stated that David Gray does not have a management team so I cannot speak with a supervisor. No management, really. No emails or transferred calls answered. Further, I discovered that David Gray marked up prices by over 100% on parts used. I could go on but I have to honor her request to file complaints.

I almost never leave reviews, but my experience with this company has been so upsetting that I feel it needs to be shared.

In my experience, the service has been unacceptable. I’ve been without AC for 14 days after buying a very expensive unit from them just last year. I first called on July 31. It’s now August 13, and my home is still around 85°F every single day. I had to purchase my own portable units because none were offered, even though I know they’ve done this for other customers before.

I work from home and have two dogs. The heat has been relentless, and the stress is constant. Every time I’ve called, I’ve left feeling dismissed and without real answers. A technician came, ordered one part, then a week later another tech said a different part was needed. Since then, I’ve had to chase updates daily. The few times I get an answer, it’s vague at best.

From my perspective, the lack of urgency and communication during a situation this uncomfortable has been devastating. This has been the most frustrating service experience I’ve ever had.

Absolutely the best experience. New system installed. The technician Malcolm and Braden are the best. Answered all my questions and didn't just tell me the programming on the system but walked me through the process. Very knowledgeable on every aspect. Couldnt of asked for a better experience. It was a great pleasure having this awesome team installing and setting up the system. Malcolm and Braden you set the gold standard. I appreciate both of you and all the hard work you do. You both treated my home and me with so much respect. Great job gentlemen. 👏

I recently had an AC repair done, and I am absolutely thrilled with the service! From start to finish, the experience was seamless. The technician arrived promptly, was incredibly professional, and explained everything clearly before starting the repair. They quickly diagnosed the issue and had it fixed in no time, all while being thorough and attentive to every detail. The AC is running perfectly now, and the house is comfortably cool again. I’m impressed with the quality of work and the level of customer care. Highly recommend this service to anyone in need of AC repair! Aaron Fitz was my technician

Previous owners of house hired DG. They installed an expensive Carrier system. When we lost heat in freezing temps I had to call somebody else out to service it because David Gray couldn’t make it out in time. Turns out the problem is because of insufficient and shoddy ductwork, and they want me to pay them just to get a quote for what they would charge to fix their mistake. My experience: poor work, no pride, high price, no follow through, and customer-hostile support.

I recently had new ductwork installed in my home by David Gray, and I couldn’t be happier with the service. The team, led by Mohammed, was incredibly professional, hardworking, and skilled. I wish I remembered the names of the other two crew members because they were both just as great.

This was a big 3-day job in brutally hot weather, and they never once cut corners. The work was completed with excellence, and everyone was super pleasant to work with.

This isn’t my first experience with David Gray — they replumbed my house a few years back, and that job was done with the same high quality and professionalism.

I highly recommend this company for any major home projects.

David grey HVAC has to be the worst HVAC company in Jacksonville. Not only did we have a 6 month install with issues and incompetence at every single turn, but are still consistently having issues with our entire system. Multiple employees were fired because how poorly they worked on our house, and I’m still waking up to 66 when set to 72 auto. They left my house dirty with insulation on many occasions I would not recommend or trust this company for anything, not even to know right from left. Would give 0 stars if possible.

Hamid did an excellent job of fixing our AC, although several parts needed replaced. He was very efficient, personable, and great with communication. He helped speed up the process so the tenants didn’t go too long without AC. Plus he helped navigate getting me in touch with the person who deals with warranties. I truly appreciate his hard work & him going out of his way to help! So glad your company has excellent service with employees like Hamid, as I always trust David Gray. Thank you!

I've used David Gray Plumbing twice so far & I've had a great experience both times. There techs are all really kind & down to earth & the people who come out to make quotes are also very kind.

Had my 6 month AC system checked by Hamid Boukhal who certainly was very knowledgeable and professional - explained what he was doing every step of the way I very much appreciated. Very impressive how he really cared to service my system and gave me some tips as well. Thanks David Gray for hiring such an amazing employee - job well done !!

I had a great experience with David Gray Plumbing, Heating, Electrical, and Air. Malcolm Tobe was the technician who came out, and he was fantastic—very knowledgeable and thorough. He took the time to explain everything clearly, which I really appreciated. Overall, an excellent experience!

The team from David Grey that helped us out did a fantastic job. The guys who came to my home were efficient with their work, responsive to questions, and true to their word on the work and price.