HVAC reviews in Jacksonville, Florida

Had a great experience with Seth! Explained everything if full detail, and walked us through what we needed in a new unit! There were also other services that we requested that the install technicians didn’t get to the day of my install, Seth came back make sure everything was completed to my liking!!! I felt like everything we purchased was at a fair price!

Roberts/Robin Road
AI summary of all reviews of all platforms.
Our issue was contacting tenants for repairs directly. Zach mostly responsible.
Reviews for various companies named "Elite Air" or similar (Elite AC, Elite Electric & Air) show significant complaints, particularly for HVAC services, including poor installation quality (leaks, zoning issues, system incompatibility), customer service problems (refusing warranty, ghosting clients, high pressure), overpricing, and work that fails inspections, though some customers report positive experiences. Issues range from faulty AC units that cause mold/damage to billing disputes and unprofessional technician behavior, with complaints concentrated around specific Jacksonville and Port St. Lucie companies.  AI summary from all platforms vert accurate.
Also: our issue was contacting tenants for repairs instead of owner.
Reviews for various companies named "Elite Air" or similar (Elite services, including poor installation quality (leaks, zoning issues, system incompatibility), customer service problems (refusing warranty, ghosting clients, high pressure), overpricing, and work that fails inspections, though some customers report positive experiences. Issues range from faulty AC units that cause mold/damage to billing disputes and unprofessional technician behavior, with complaints concentrated around specific Jacksonville and Port St. Lucie companies.

My experience with Elite Ac was a really great experience. The technician Richard was an awesome guy doing the job. My AC is fixed now their response time and work time is really great. This is a really good company to have service your Ac.

They did an amazing job installing my new Carrier system. I had another company install a unit that I had continuous problems with. I called elite AC to come give me a quote. They gave me an amazing price and the workmanship of their installers was amazing. They installed the unit with no issues and showed me how to properly use my smart thermostat. Thank you, Luis and Bobbie!

Replacement/Install: Had an appointment within 48 hours. We met with an A/C professional named Marshal. He did not try and over sale anything. Marshal was honest, competent, friendly and professional. Prices were affordable and reasonable. The very next day Elite AC sent us another amazing technician, Brian. Brian was honest, hard working, competent, friendly and professional. See pictures. Brian even placed a drop cloth on our stairs and his work area. 5 stars big time!! These guys went above and beyond! Brian also placed the outside drainage away from the house. Highly recommend. Found Elite AC in my neighborhood doing other A/C repairs and installs. Very satisfied customer. Thank you.

I used to use this place, but no more. Recommended to my son. A capacitor was changed out and when he paid he was tricked into a service agreement. It took months to get his money back. If you're unhappy go straight to BBB. That was the only thing that prompted a refund. I no longer use or recommend. Embarrassing to recommend and have this happen.

Called them in to do an AC tune up and Ryan B provided me with very valuable information regarding my unit and ducts. Provided excellent service, incredibly professional, and explained the technical items in a way that I could understand. Overall, really happy with today’s service and so glad I found this company!

Nico is the best AC tech we’ve ever had from Elite AC and is what makes them ELITE. He solved an issue that has been ongoing for years by doing whatever it took to get the job done. Several hours in the attic replacing dampers to make sure the AC is working like new. I cannot say enough good things about Nico, but do think he deserves a raise! Thank you!

I had keenan come to the house and give me a consult on replacing my AC unit. He was professional and answered all my questions. A good representative of the company for sure. Zach was good to work with in office and the Techs were awesome Brian and Bobby

My nasty leaking plenum just above the handler in the garage finally blew out. Ryan tool pity on my "patch" (thats a generous description) quoted me a fair price and had the tech Jesus here a few days later. Pictures are worth a thousand words. Boy is that true in this case. My first call for hvac will Elite. Everytime.

Came. I told them what needs to be done. Got everything done within a week. Very fast and stayed up on current communication. No phone tag. Very impress with everyone helping out. Getting this installation done. Will recommend. Thank you.

I can’t recommend Elite AC enough! I was traveling outside of the country when my AC unit stopped working. Daryl was awesome and got to my house the same day while a friend of mine was there pet sitting. The diagnosis was quick and he was extremely honest about what would work in my house.
Justin and Luis were ultimate professionals and did an amazing job getting everything installed a day later!
The entire team is fabulous and I will be recommending them personally to others!
Thanks again Daryl, Justin, and Luis!

I called Daryl in the evening and he took my call and answered all questions and came out the next morning. He was friendly, easy to talk with and honest. He took the time to clearly explain my replacement options and all financing options. I felt comfortable and confident with Daryl so my unit is being installed today!

Andres came and replaced the evaporator coil, EEV, bi flow filter drier and stepper motor. He detailed everything he was doing and explained our options regarding the heat. He was very friendly and cleaned up the area where my wife didn’t have to go behind him. He gets high marks from us!!!

Thomas did a great job with removal of old ac pkg unit and instal of new package unit... even though it was just him, he handled it like a champ... got me heat and ac and walked me through new unit/ thermostat... very pleased to be up and running again <Give that man a raise>

Had our system replaced and Jose and his partner did a fantastic job. They completed the install quickly and explained everything to us. We have used Elite every since we purchased our unit and have always been pleased with their service.

Seth came out to our house to address an issue with our unit not properly utilizing auxiliary heat mode; Seth was kind in letting us know it was user error and just needed to adjust a setting in our Nest app. The whole service was exemplary and he was very informative regarding what he was doing and the findings of his work. When we need service in the future, Seth would ideally be our requested technician.

Awesome service, diagnosed the problem (the real problem, another vendor diagnosed the compressor being bad). Changed to the correct capacitor, previous tech changed capacitor previously and instead of installing the correct capacitor he changed it to 2 separate capacitors. Unit runs great now. The tech (Andres Chavez) was very knowledgeable and answered any questions that I had. One of the best technicians that I’ve dealt with, I highly recommend this company due to the integrity that I’ve felt from their service. Tech did some additional maintenance also, very happy with price and service provided.

Ryan did an exceptional work in our house. He installed a Rainier tankless water heater, a water softener system and a hot insinkerator dispenser. Very professional, knowledgeable and courteous gentleman. If I could, I would give him and the company a 5K star review. Highly recommended. Just give them a call!

Daryl did an excellent job inspecting our HVAC system. He was professional, knowledgeable, and took the time to explain what he was checking and why. The service was quick and thorough, and he made sure everything was running properly before leaving. Highly recommend him and the team!

Elite AC has been super professional and responsive every step of the way in our AC replacement. They have answered all of our questions and concerns, and have done the due diligence to complete the work correctly and document all receipts and changes. Luis and team made sure that our wall vent was able to be reused and that everything would be covered (another AC company was going to leave it open and on us to get a new vent), painted up areas around the install that needed some fresh love which was awesome, and helped clean up any insulation debris in the vents and from the wall post installation. The office has been organized and professional on next steps and responsive after inspection. It’s important that the work be done well and Elite AC has made sure to get everything in a good spot! Would definitely recommend for any AC installs or repairs.