HVAC reviews in Jacksonville, Florida

Robert did a fantastic job! Was super friendly and polite. Sometimes when you invite people into your home you feel uncomfortable since they’re strangers but he was so personable it felt like talking to friends. He double checked his work which was good because we would’ve had to call back as soon as he left since we had a double short in the line that was hard to see. He didn’t give up and just bandaid the problem. I know for sure in future services I’ll be asking for him to come back out.
Oh most important thing is they showed up within 3 hours of me calling saying there was a problem on our unit that was just two years old they installed themselves.

Great service, great pricing. This was a new construction project that we did ourselves. They were very helpful and They answered every phone call immediately and took the time to explain and answer all questions we had. definitely will do business with them in the future and recommend them Highly.

We run a vet practice and our AC went out. We did not want any pets to be too warm so we called them and Dylan was able to get the part needed immediately and fixed our issue ASAP. He is such a hard working respectful young man and I highly recommend this company.

The technician that arrived, came early was very knowledgable and friendly. Worked quickly to diagnose the issue. Our unit is old which we already knew so he wasn’t able to fix the issue. He did determine what the issue so he could get with the office to work on getting the parts quickly.

They were thorough in their work, ensuring every detail was carefully handled. From precise measurements to expert installation, they demonstrated professionalism and skill. The job was completed efficiently, and the new unit now operates perfectly, providing cool comfort throughout the space. Very very satisfied and will recommend Huggins Air and the two gentlemen to any one who is in the market for a new air conditioner.

Again, Huggins has provided prompt service and professional technicians for my call. Prices are reasonable & very competitive. A small local company that demostrates big company results. I am very pleased with the service they continue to provide and recommend this quality small business. Great Job!

No Air Conditioning! What a problem when it's over 95 degrees outside. We phoned a nation wide carrier as well as Huggins Heating & Air Inc.

Huggins returned our call immediately. We never heard from the national company. Huggins was able to provide service within a few hours. They were completely professional, explained everything. Their communication with text messaging letting us know where they were and when they would arrive was so great to receive.

My husband spend over 40 yrs as a manager in the Heating and Air Conditioning business up in NJ. He let our serviceman, Bryce, know what a professional job he did. He diagnosed the issue and was ready to fix immediately. He also provided some suggestions on keeping the system running efficiently. Bryce was excellent in his customer service and made us feel really great about Huggins and their service.

Bravo to a wonderful company. You have just earned a life-long customer!!!

Jonathan was great. He did a fantastic job of breaking down what he was doing and explaining why, which made it easy for us to understand. The price was more than fair, and overall, it was a great service. Good job, HUGGINS !

Highly recommend. Garret came by to check our A/C unit, as I am selling my home. Thorough inspection, took screenshots of everything and explained to me what I was looking it. Will continue to do business with them, and they are family owned! I loved the fact that we felt no pressure or sales pitch, like previous A/C companies I have dealt with. Keep up the great work.

This company is the amazing. Used them 2 years ago for a new install, nothing but 100 percent satisfied. They are all very professional and friendly. Had an issue yesterday called set an appointment, Garret showed up on time fixed my issue and showed me some preventative maintenance. You guys are great.

Huggins is fast, reliable and honest. I called around several places to get estimates and they were the most reasonable. As soon as the men showed up, they didn’t stop working until the new unit was installed. Cleaned up and were very professional. I highly recommend this company for any AC need!

My $6400.00 package unit was installed during May 2024. It was discovered during October 2024 the Heater was not working, nothing worked. When it was checked the technician determined that the cable connecting the Heater was needing replacement. The technician who installed it agreed that they didn't check the Heater before completion of the install. In talking with "Buck" he states that he needs to create a Invoice for the cable and also charge me for labor to come out as well as the day before (it took 2 days to remedy) which I Strongly Disagreed with. I stated that had they checked the Heating at installing the issue would have been discovered and resolved, however Buck stated that they don't check it when installation is done during the summer ( May) months. The technician backed this up too (The house be too hot inside to check out the heater). I suggested that should that be the case, after 30-45 minutes of running time with the New AC unit, the house should be Cool enough to validate the operation of the heating side of the unit Thus, "The Unit is Fully Functioning". Same goes for replacement during cold months.
I was charged $300.00 (as the invoice stated) for Cable which cost $1.07/Ft. Had they completely checked All Functions of the New Unit when they installed it, they won't have to spend 2 days installing a new cable. I paid $1250.00 for the new install Labor, and certainly it would would be a small fee added for 20 Feet of Cable.
I should Not be Paying $300.00, in addition, you lost 2 days of a Technician ability to work other jobs.

I recently had two new AC units installed during a home remodel, and my contractor recommended Huggins for the job. I initially planned to go with another company but decided to trust the recommendation—a decision I now regret.

At first, I was impressed by the hospitality of the owner, which gave me confidence in the company. However, things quickly took a turn. During the installation process, it became apparent there was significant turnover in their staff, which raised red flags about consistency and expertise.

Post-installation, the issues began. One of the units had so many problems that Bosch eventually replaced it entirely. However, the root cause of the issue was an installation error—not a problem with Bosch’s equipment. Hudgins visited my home at least ten times to address the issues but failed to resolve them. Despite repeated attempts, they ultimately told me they could no longer help. I was left stunned—how can a company simply give up on a problem they created?

I am deeply disappointed with the service provided by Huggins. Investing in new AC units is a significant expense, and I expected a higher level of professionalism and support. They did not stand by their work or ensure the job was done correctly. I would appreciate it if the company would take responsibility and find a way to make this right.

Exceptional Service and Quick Response

Rating: ⭐⭐⭐⭐⭐

Today, I had a frustrating experience with the company I purchased my $9500 HVAC system from three weeks ago. They failed to address my pleas for help today : no answer, leaving me disappointed and without A/C. However, my experience with Huggins turned the situation around completely.

I called Huggins and within less than two hours, I had a perfectly functioning and cool A/C system. The initial representative I spoke with was attentive and empathetic, understanding the urgency of my situation. He even provided me with a time window to make a decision, whether to endure the heat (since it was still under warranty) and wait for the original company to respond and send an installation team, or opt for immediate repairs.

To compare prices and availability, I reached out to a couple of other companies, but I quickly called Huggins back. The competitors quoted me rates of $295 and $350 for same-day after-hours service, while Huggins offered a reasonable rate of only $175. Their affordability was a pleasant surprise.

I must commend Steven, the technician who assisted me. He had an excellent approach, showing great expertise and thoroughness in diagnosing and troubleshooting the issues. His efforts were truly commendable, and he proved to be a valuable asset to your company. Give this man a raise!!!

As someone who rarely writes reviews, I feel compelled to share this positive experience. Huggins went above and beyond my expectations, providing stellar service and resolving my problem efficiently. I highly recommend them for their outstanding customer service, reasonable pricing, and the exceptional work of Steven.

Thank you, Huggins, for turning my disappointing day into a pleasant one with your prompt and professional assistance.

The incomplete work we have discovered could have been life changing for our whole family. The unprofessional work truly shows. The work we paid for was never completed as they stated it was. Now we are finding ourselves in repairs that we should not have to be doing. We paid over 10k for Higgins to do a job. The return that was put in was never properly done with the proper enclosure. Seals. Wraps were not completed on ductwork. Now we are paying another company to fix the incomplete mess left behind by Higgins out of Callahan Fl. I’m so upset by this because our main concern is the health of our children. This could have resulted in massive damage, mold damage that could have made us very sick.

Very good muy bueno

Superbowl

Great service. Knowledge Techs. Arrives at appointments on time.

Great Company, full of ideas and quite helpful with all of your AC needs.

When my son and I moved into our new home in Jacksonville, we kept getting sick and had skin rashes, plus it was hard to breathe inside. I was really worried about the air quality and didn’t want to use our HVAC system until the air ducts were cleaned. Robert came out and did a great job—he not only cleaned but also sanitized all the ducts. He removed a lot of debris, including things left behind by previous tenants, like pet hair and odors. He even found and got rid of some surprising things stuck in the vents. After the cleaning, our house smelled fresh, and I felt much better knowing my family was breathing clean air. The difference was amazing—no more weird smells or stuffy air. I’m so glad we had the air ducts cleaned; it really made our home feel safe and comfortable.

outstanding customer service! the team arrived on time for my air duct cleaning, kept everything tidy, and were very polite. when there was a minor issue with a cleaning product, calvin personally made sure it was fixed right away. i highly recommend air head air conditioning and appliances llc for air duct cleaning or any related service. it's rare to find a company that truly cares about its customers, but they really do.