HVAC reviews in Largo, Florida

Niccole and Joel are absolutely amazing! When my AC gave out in the middle of day, hottest time of year, Niccole sent out Joel asap. Joel knows what he is doing and got us back up and running asap! I have used them previously when my father had issues in his home and same service there too! I would highly recommend Metro to anyone!!

Great company. Metro Air came out to replace my equipment and I am very happy. Power bills have dropped and dealing with Darren made everything so easy. I highly recommended them.

My air conditioning went out on a Saturday. I called and they were there within 2 hours to fix it. They were very reasonable and professional, and fixed the problem, did not try to sell me something I did not need. I have already recommended them to other people.

Metro Air has been my HVAC company for the past 5 years. Darren and his team have worked on my house renovation, my moms modular home and now my townhouse with top notch service, professionalism and affordability. They even came in and replaced my unit while I was out of town all without a glitch! So nice to come home to a job well done AND working AC!! Char Nelson

I have been using Metro Air since 2007. I have referred many people to them. They are knowledgeable, honest and dependable. Highly recommended. They installed my central A/C system in 2007 (still going strong) and recently replaced my duct work.

Recommend using Metro Air. They may be more pricey, but their customer services and kindness makes up for the cost. Thanks to multiple thunderstorms, we have had a couple of power surges, that caused our relay to fry. Metro Air came out immediately, replaced the part, and honored our warranty. Even though it was one month expired. Wonderful team of people.

We had a new air conditioner and furnace installed by this company. First, they gave the most professionally presented quote, very quick response time and very detailed explanation of the proposed install. The install team was very knowledgeable and professional. They cleaned up every piece of debris from the old system and had the new one running within several hours. I would highly recommend this company for any of your HVAC needs. Great job!

Love Metro Air Largo. The estimate was done in a timely manner and saved me $1,500 from a bid I had from another company. The crew showed up ready to work, very efficient, polite and explained the process and directions for the new thermostat. So glad I found them through a friend’s recommendation.

I do not recommend Metro Air. This was the worst customer service experience I have had with a service provider. I scheduled a $99 service call because my HVAC was not cooling. The rep came out and said he wanted to first cool down the compressor because it was hot. He proceeded to hang my garden hose over the compressor and let the water run over it. He let the water run for a long while and said that the compressor was not cooling down and he didn't know what the issue was. Then he said I might just need a new HVAC. He called his headquarters to get a quote for a new HVAC system and then proceeded to explain to me the price options for a new installation.

Then he charged me $99 for the service call - as agreed - plus $152 for "additional labor".

I questioned this charge with his manager and he said that the rep was there for extra time and that is why they charged more labor.
However, the "labor" he actually did was pour the water for an extremely long time. He didn't even diagnose the actual problem, just said I should get a new HVAC. At no time did he inform me that there would be any charge above the originally agreed $99. As a professional, if he was going to go above the agreed amount, he would need to discuss that with me as the customer in advance to get approval for any additional costs.

I requested a refund of the "additional labor" charge and his manager refused and then he simply stopped communicating with me. I suspect this would be the same behavior someone could expect when Metro Air does an actual HVAC installation worth thousands of dollars: Charge you more than agreed and then if anything is questioned or challenged, they just stop communicating with you and you are stuck. Every day I regret that I contacted Metro Air.

After that horrible experience, I contacted another HVAC company that was a perfect example of professionalism, ethical business practices and customer-oriented service. I am very pleased with the work the other company did and I will continue to use them for any future HVAC, plumbing, and electrical work.

Never again Metro Air!

Update to response from Metro Air below:
You did not reach out several times to me. It was the opposite - I reached out to you and was ignored. Check your emails. The issue was not about "steps and time" it takes to "diagnose". It is about not communicating with the customer during a service call. Your tech spent time pouring water and didn't get agreement from the customer about how long he wanted to pour that water and that he would charge more than agreed for doing that. Had he told me that he would charge me more than the agreed fee for the "steps and time" he was taking, I would have obviously refused. Poor communication and unethical practices are what you offer.

I highly recommend Metro air there were fast and efficient Luke the technician was very friendly. Got my air working in under 30 minutes!! Same day service. I like that communication was all done through texts as I am a very busy person. 💯 satisfied.

Very professional group, quality work, at a reasonable price. This group cares about helping people and figuring out how to properly fix any issues rather than just sell you parts or a brand new system. Thank you!!!

A/C system went out over night and we were leaving the next day to go out of town. Metro Air was able to squeeze in an appointment for us same day and fixed our A/C system for a very reasonable price. The technician Luke was on time and a true professional. Metro Air is our go to and first choice for all HVAC services. Thank you

Truly a fantastic company! From first phone call to day of service, everything was very smooth. Joel was super efficient and knowledgeable. If you are looking for an honest AC company who takes pride in their work and customers, you can't go wrong here.

my air conditioner stopped working yesterday. I called Metro Air and a technician came out yesterday afternoon. He was very thorough and explained everything to me. Nicole, the customer service rep was very responsive and texted me to let me know when they were coming. I am extremely happy with Metro Air service.

Metro Air is the place to go, We have used them to service and replace several units in commercial property as well as residential. They always do a great job we get good prices, There customer service is spot on. Nicole from the office and Blake the tech are great. I have dealt with Blake on many units and he always shoots my straight! Never once have they tried screwing me as others have in the past. You don't get it replaced unless it really needs to be. Darren the owner I assume always works out the price so we are comfortable. I will never use another AC company. GREAT WORK GUYS an GALS

The day after Hurricane Irma, I had power but no A/C. Having had such a good experience in April with Jeremy, one of the Metro Air - Largo techs, I called Metro Air again. I spoke to Darren, and he was able to get to my home within the hour. He diagnosed the problem, had the replacement parts with him and had everything installed and checked within an hour. I would recommend Metro Air - Largo for their response time, quality of work and reasonable prices.

I learned about Metro-Air through word-of-mouth. A close friend at work, whose recommendation I highly trust, had previously used them and had had a great experience. Our AC died 2 days before Hurricane Irma hit, so we were in the market to replace our system (both handler and compressor). I was expecting it to be a challenge to find a company who would be able to respond quickly in the aftermath of the storm, so I was thrilled when I called Metro-Air and was told that a technician could make it out to our home by 3pm that same day. Jeremy, one of the techs, arrived on time and assessed the situation. He was professional, polite, and very knowledgeable about recommending the right system for our home that would work within the budget constraints we had. He took the time to talk to me and answer my questions...the appt did not feel rushed at all. I particularly liked that Metro-Air installs Trane systems rather than lesser-known brands like Goodman, Comfortsense and Payne. Our old system had been a Carrier and had lasted far longer than expected, so we wanted to replace it with a brand that would deliver similar results. By the time Jeremy had left, I was already leaning toward giving our business to Metro-Air; however, for big jobs we make it a practice to collect at least 3 bids in order to best compare prices and options available. The other companies we had come out were either 1) in and out the door within minutes; 2) recommending low-end brands and larger units (4-ton vs. 3-ton); and/or 3) never bothered to follow up after sending their estimates. As promised, Darren DiNardo (Metro-Air owner), emailed me his estimate the next day and I was happy to see that the 3 options he’d laid out for us were within our budget. While Metro-Air was not the lowest bid, they won our business in the end for 2 reasons: 1) the quality of their product, and 2) excellent customer service. I had numerous questions, and Darren answered them all…even taking time out of his evening to call and walk me through the estimate and explain why he had selected the system he had for our townhome. As a result, we were able to save money by installing what we NEEDED and not a system that would have been too large for our home. The installation day went smoothly…Jay and Luke were wonderful and cleaned up everything before they left. If you are looking for either AC repair or replacement, look no further than Metro-Air…you will not be disappointed. Plus it feels good to “keep it local” and support a small local business! Thank you Darren, Jeremy, Jay and Luke for everything!

Both techs very both very personable and professional. Great work

Not a review of their service but of one their drivers. Guy was driving on Bayside Bridge today, just texting on his phone, going in and out of his lane. Install some cameras, careless driver is gonna cost you money.

Prior to calling Metro I had trouble getting responses from other HVAC companies in the area. When I called Metro the office picked up immediately and they had a tech pass by my house the same day. He found the problem quickly and scheduled for a coil repair the next morning. AC is now blowing out sub 60 degree air and at a super reasonable price. Great value, quality, and service. One of the best I've worked with!

We are very pleased with our recent air conditioner installation. Darren and his staff were very professional from start to finish. We would highly recommend them without reservations. Prices and services are reasonable when compared to other companies we have been in contact with. Local family operated!